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2015-11-04Managing parties to a complaint
The independence of the Ombudsman’s role is not just about independence from the executive government, it is also about being independent from all parties to a dispute.
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2015-11-04
Conducting investigations
Approaches to investigating complaints vary according to a number of factors, including the jurisdiction of the Ombudsman’s office, the agencies and other parties involved, the complexity of the matter, and the intended outcome.
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2015-11-04
Challenges to jurisdiction
Ombudsman offices can face particular challenges when the executive government seeks to change the Ombudsman’s jurisdiction in a way that might limit the office’s ability to function effectively, or impact its independence.
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2015-11-04
New functions and a growing office
Communities are demanding a greater level of transparency and accountability from government as well as those delivering services that were once the responsibility of the public sector. In looking for additional accountability mechanisms, governments often first look to existing mechanisms, such as Ombudsmen, that are trusted, effective and where the additional oversight functions are comparatively inexpensive to implement.
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2015-11-04
Strategic and business planning
Strategic and business planning is an important part of an office’s corporate governance framework. Its purpose is to continuously improve the office’s outward-facing and inward-facing services by establishing a set of clearly defined expectations and outcomes.
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2015-11-04
Guiding principles
The Ombudsman is a core institution of modern government with a role to promote and protect human rights, contribute to the maintenance of the rule of law and as a pathway to accessible, timely and effective administrative justice. As the Ombudsman has a significant role to keep the executive government to account, the Ombudsman and the Ombudsman’s office must act, and be seen to act, with a high degree of integrity and accountability.
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2015-11-04
APOR Starter Kit
Starter Kit for New Ombudsman and Developing or Expanding Offices Welcome to a collection of Ombudsman resources, guidance and useful advice, prepared for the members of the Australasian and Pacific Ombudsman Region (APOR) with the financial support of the International Ombudsman Institute (IOI). This ‘starter kit’ is designed to provide assistance to newly established Ombudsman offices, as well as to those undergoing expansion or looking for assistance to develop existing services or new functions. The resources in this Sarter Kit are set out under a number of broad topics: Core principles Guiding principles How to build and maintain independence Governance and office management Strategic and business planning Measuring and monitoring performance New functions and a growing office Risk management Records management Challenges to jurisdiction Complaints and investigations Receiving and assessing complaints Conducting investigations Managing parties to a complaint Stakeholder engagement Members of Parliament Journalists Government agencies Outreach and awareness Contacts These pages provide information about the topic and include a range of resources relevant to the topic from other APOR members. This starter kit is a dynamic resource, meaning that the resources may be updated and new resources added over time. New or amended resources If your office has any resources you think may be useful to others, or previously provided resources that have been updated, please contact the Western Australian Ombudsman’s office by email at communications@ombudsman.wa.gov.au. Use of terms Throughout this Starter Kit, some common terms have been used: ‘Agencies’ refers to the Departments, authorities, organisations and other service provides within the Ombudsman’s jurisdiction. ‘Office’ means the office of the Ombudsman. ‘Ombudsman’ refers to the chief executive of the office, and if there are more than one Ombudsman, any or all of them, as relevant. ‘Public officers’ means the people employed in agencies. ‘Staff’ means the people employed in the office under the direction and control of the Ombudsman.
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2021-07-09
Ombudsman publishes Annual Report 2020
Victoria Pearman, Ombudsman for Bermuda, has submitted her Annual Report for 2020 to the Speaker of the House of Assembly in accordance with her statutory duty under the Ombudsman Act 2004. The Report was tabled in the House of Assembly this morning and is available to the public.
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2021-07-09Ombudsman for Bermuda - Press Release - Annual Report 2020
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2021-07-09
Ombudsman for Bermuda - Annual Report 2020 - EN
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2021-07-08
Parliament Commissioner for Human Rights issues report on Observance and Protection of Human Rights in 2020
In accordance with Article 18 of the Law on the “Ukrainian Parliament Commissioner for Human Rights,” the office of the Commissioner submitted the Annual Report 2020 on the status of observance and protection of human rights and freedoms of citizens of Ukraine.
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2021-07-08
Own initiative investigation by Western Australian Ombudsman of Public Advocate
On Thursday 8 July 2021, the Western Australian Ombudsman and President of the International Ombudsman Institute released his investigation report "An investigation into the Office of the Public Advocate’s role in notifying the families of Mrs Joyce Savage, Mr Robert Ayling and Mr Kenneth Hartley of the deaths of Mrs Savage, Mr Ayling and Mr Hartley."
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2021-07-08
Folleto de información: Qué es el IIO (ES)
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2021-07-08
Brochure d'information: Sur l'IIO (FR)
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2021-07-07
Parliamentary Ombudsman's 2020 Annual Report
Petri Jääskeläinen, the Parliamentary Ombudsman, presented the Parliamentary Ombudsman's Annual Report 2020 to Anu Vehviläinen, Speaker of Parliament, on Thursday 17 June. Like the previous year, a record number of complaints were received in 2020, in total 7,059. This is around 800 (13%) more than in 2019 (6,267).
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2021-07-07
Report of the Polish NPM on ad hoc visits
National Mechanism for the Prevention of Torture issued a report on ad hoc visits to the rooms for detained persons or persons brought for sobering up within the units reporting to the Warsaw Police Headquarters and to the Voivodeship (i.e. Regional) Police Headquarters in Radom.
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2021-07-07
The Ombudsman of Hong Kong publishes the 2020-21 Annual Report
The Office of The Ombudsman received a record-breaking 29,814 complaints in the year 2020-21, according to its Annual Report published on 7 July.
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2021-07-07
El Síndic analiza en una jornada los efectos de la COVID-19 en los derechos en el ámbito de la privación de la libertad
La jornada se ha celebrado en el marco del Día Internacional de Apoyo a las Víctimas de la Tortura, que tiene lugar el 26 de junio.
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2021-07-07
Commissioner for Human Rights - Report of the National Mechanism for the Prevention of Torture on ad hoc visits EN
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2021-07-07
China - Ombudsman Hong Kong - Annual Report 2020-21 EN