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2023-09-21PHSO - Invite to the Launch of the European International Ombudsman Institute Learning Academy - EN
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2015-12-15December News from the Parliamentary and Health Service Ombudsman
In 2014-15, the Parliamentary and Health Service Ombudsman carried out 4,000 investigations – ten times more than were completed in 2012-13. Rebecca Marsh, Executive Director of Operations and Investigations, explains the use of feedback to improve the service that people are expecting.
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2015-12-02
Ombudsman`s Speech on Developing Advocacy Services to Oireachtas Health and Children Committee
Irish Ombudsman and Second Vice-President of the International Ombudsman Institute, Peter Tyndall, was invited before the Irish Parliament to give his views on developing advocacy services to improve patient safety and standards in the health service.
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2021-03-02
Médiateur de la Wallonie et de la Fédération Wallonie-Bruxelles - Rapport annuel 2009-2010 - FR
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2014-01-03
16. Plenary Session II: André Marin, Leveraging Moral Suasion Through SORT Investigations
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2017-05-16
Ombudsman Saskatchewan - Annual Report 2016 - EN
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2014-06-25
Ombudsman probes mechanisms used to review and monitor eligibility of existing tenants in subsidised public housing
The Ombudsman, Ms Connie Lau, today (June 12) initiated a direct investigation under section 7(1)(a)(ii) of The Ombudsman Ordinance (Cap. 397) into the effectiveness of mechanisms used by the Housing Department (HD) and the Hong Kong Housing Society (HKHS) to review and monitor the eligibility of existing tenants in subsidised public housing.
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2014-06-25
Ombudsman to investigate how public hospitals handle complaints
Ombudsman Peter Tyndall has today, 13 June 2014, announced an investigation into how complaints are handled by public hospitals in Ireland and has asked members of the public for their assistance. The Ombudsman’s wide ranging investigation will look at how public hospitals across the State manage and investigate complaints from patients and their families.
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2010-12-10
IOI Canada_Ombudsman Bibliography_Books
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2014-09-02
New Zealand - Making Disability Rights Real - Summary Report - EN
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2010-11-23
Austria - Ombudsman Board - annual report international edition 2009
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2014-12-16
Federal Ombudsman - Annual Report - 2009 - FR
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2014-12-16
Federal Ombudsman - Annual Report - 2011 - FR
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2011-02-03
North America_Canada_City of Toronto Ombudsman_News Release
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2014-06-18
Ombudsman asks for a court-appointed lawyer for minors
The Ombudsman of Spain asks for a court-appointed lawyer for minors who want their opinions to be considered in legal proceedings. Ombudsman Soledad Becerril presented a paper analysing whether minors’ views are heard adequately in legal proceedings that affect them.
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2014-05-21
New People’s Advocate
On 6 May 2014, Victor Ciorbea was sworn in as People’s Advocate (Ombudsman) of Romania.
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2014-10-20
Speeches and photos of Tallinn Conference available online
The European Region of the IOI held its biennial conference in Tallinn, Estonia from 17 to 19 September 2014 and the speeches and photos taken during the conference are now available online.
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2013-04-24
Grumbles, Gripes and Grievances - the role of complaints in transforming public services
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2014-12-01
Ombudsman probes government regulation of rehabilitation transport services to persons with mobility difficulties
The Ombudsman, Ms Connie Lau, declared today a direct investigation into the Administration’s implementation of the policy formulated in 2007 on provision of special transport services to persons with disabilities who cannot use public transport, and any measures against unauthorised operations of rehabilitation transport services to protect the safety and interests of persons with disabilities.
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2014-11-11
Veterans Ombudsman tables Annual Report 2014
The 2012-2014 Annual Report of the Veterans Ombudsman tabled in the House of Commons yesterday reflects an action-packed year.