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2022-05-12Ombudsman examines Government’s enforcement against defective sewage works of New Territories Exempted Houses
The Ombudsman, Ms Winnie Chiu, today (12 May) announced the launch of a direct investigation to examine the Government’s enforcement against defective sewage works of New Territories Exempted Houses (NTEHs).
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2022-05-12
Ombudsman probes e-book lending service of public libraries under Leisure and Cultural Services Department
The Ombudsman, Ms Winnie Chiu, today (12 May) announced the launch of a direct investigation to examine the e-book lending service of public libraries under the Leisure and Cultural Services Department (LCSD).
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2024-10-31
Ethics committee opinions on commissioners’ intended new jobs should be made public, says European Ombudsman
The European Ombudsman has suggested the European Commission make public all future opinions adopted by the independent ethics committee concerning former commissioners’ post-mandate jobs.
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2022-04-28
Ombudsman Hong Kong announces results of investigation into management of waste separation bins
The Ombudsman, Ms Winnie Chiu, today (28 April) announced the completion of a direct investigation into the management and effectiveness of waste separation bins, and made six recommendations for improvement to the Environmental Protection Department (EPD).
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2024-10-25
Urgent need for review of special needs youth placement in adult facilities per CRC
Based on Ministry of Health and Welfare (MOHW) data, the number of children with developmental, physical, or mental disabilities placed outside their families rose to 1,243 in 2023. Of these, 176 cases (15%) were housed in adult care facilities, which have been unable to meet the children's social adaptation and peer interaction needs, thus failing to adhere to the Convention on the Rights of the Child (CRC).
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2022-04-13
Ombudsman of Hong Kong examines Education Bureau’s monitoring of boarding sections of schools for children with intellectual disabilities
The Ombudsman, Ms Winnie Chiu, on 7 April announced the launch of a direct investigation to examine the monitoring of boarding sections of schools for children with intellectual disabilities by the Education Bureau (“EDB”).
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2024-10-17
Mediation Case: Lands Department attentive to public concern with prompt actions to address risk of tree collapse
A village resident was concerned about the condition of the trees on the government land nearby, particularly a large tree adjacent to his house, which had grown taller and taller with its trunk leaning more significantly. The Ombudsman’s Office sympathised with his long-standing concern, given that tree collapse had caused casualties time and time again in the past.
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2024-10-17
Taxpayers' Ombudsperson releases 2023–2024 Annual Report
Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, released his annual report, Fair Access to Service, which was tabled on 8 October 2024 in the House of Commons by Ms. Iqra Khalid, Parliamentary Secretary to the Minister of National Revenue. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson between April 1, 2023, and March 31, 2024.
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2024-10-17
Ombudspersons and their advisers from 18 countries gathered in Estonia to discuss AI and Human Rights
This week, ombudspersons and their advisers from 18 countries across Europe, Africa, and Asia convened in Estonia for a two-day training seminar focused on the technological, legal, and ethical dimensions of AI in administrative decisions and ombuds investigations. As AI evolves rapidly, ensuring its alignment with human rights, the rule of law, and democratic values in decision-making processes is becoming increasingly important. This training seminar was financed by the International Ombudsman Institute.
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2014-03-07Report "The provision of general interest services" 2014
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2014-03-06
Síndic de Greuges de Catalunya - Report on provisions of general interest services and corporate practices (Feb 2014) EN
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2024-10-10
Speaker commits to support the inspectorate of government
The Speaker of Parliament, Rt. Hon. Annet Anita Among, has pledged Parliament support to the Inspectorate of Government (IG) on its Digital Transformation Journey, and the completion of the IG Head Office Building. Speaker Among made the pledge this morning shortly after receiving the 50th and 51st IG Bi-Annual Performance Reports to Parliament from the Inspector General of Government (IGG), Hon. Beti Kamya Turwomwe.
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2024-10-10
Public Protector South Africa releases reports on investigations it concluded in the second quarter of this year
The Public Protector South Africa (PPSA) on 30 September 2024 issued its reports based on investigations conducted in the second quarter of the 2024/25 financial year. During this period, the PPSA received 1,489 new complaints, of which 756 were early resolution, 641 related to a lack of service delivery, while 92 were in respect of allegations of maladministration and related improprieties in the conduct of state affairs.
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2013-07-31
QMU research report: The future of ombudsman schemes – drivers for change and strategic responses
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2024-10-04
Social Care Ombudsman publishes complaints figures for 2023-24
The Local Government and Social Care Ombudsman is reiterating its call for care providers to be required to tell people about its service, after highlighting the relatively small number of cases it deals with about the independent sector.
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2024-10-02
Invitation to Annual Military Ombud Symposium
The South African Military Ombud, Lieutenant General (Retired) V.R. Masondo, has the pleasure of inviting all IOI members to attend the Annual Military Ombud Symposium with the theme “Affirming and Promoting the Military Ombud’s Oversight Responsibility: 30 years into democracy", which will take place on 22 November 2024 (9.30 am SAST) and can be attended in person oronline. Click here for more information.
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2022-02-17
Ombudsman Hong Kong investigates Government regulation of boarding facilities for foreign domestic helpers
The Ombudsman, Ms Winnie Chiu, today (17 February) announced the completion of a direct investigation into the Government's regulation of boarding facilities for foreign domestic helpers (FDHs) and made altogether 10 recommendations for improvement to the Labour Department (LD), the Home Affairs Department (HAD) and the Immigration Department (ImmD).
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2024-09-19
Ombudsperson welcomes delivery of compensation payments to Sons of Freedom Doukhobors, expresses concern over poor communication, unclear criteria
Seven months after the Premier’s historic apology to the Sons of Freedom Doukhobor survivors and their families in the BC legislature, the BC Ombudsperson is pleased to learn survivors of detention at New Denver in the 1950s are finally being compensated for government’s actions.
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2024-09-19
Ombudsman fetes student leaders as integrity champions
The Office of the Ombudsman recognized integrity champions of the youth during its Campus Integrity Crusaders Awards Ceremony on 30 August 2024. Spearheaded by Deputy Ombudsman Jose Balmeo, Jr., Assistant Ombudsman Janina Hidalgo and Director Rhodora Fenix-Galicia, the Office awarded seven outstanding school organizations for the successful implementation of its enrolled activities promoting integrity, social responsibility and gender and development.
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2024-09-19
In the Senate, DPU and AGU present Actions and Results of the ‘Caravan of Rights’ programme
On Tuesday, 3 September 2024, the Federal Public Defenders' Office (DPU), the Attorney General's Office (AGU), and the National Association of Federal Public Defenders (Anadef) took part in a public hearing at the Federal Senate. The session aimed to discuss and present the results of the ‘Caravan of Rights: Reconstruction of Rio Grande do Sul’ programme.