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2018-02-15macao ccac organic-law feb-2018 en
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2015-11-04Guiding principles
The Ombudsman is a core institution of modern government with a role to promote and protect human rights, contribute to the maintenance of the rule of law and as a pathway to accessible, timely and effective administrative justice. As the Ombudsman has a significant role to keep the executive government to account, the Ombudsman and the Ombudsman’s office must act, and be seen to act, with a high degree of integrity and accountability.
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2017-11-21
African Region: Regional By-laws (Nov. 2016) - EN
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2017-11-30
Ombudsman OQR issue 21 spring 2017
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2014-02-24
Occasional Paper #65
Ombudsman legislative resource document (1998) Dean Gottehrer Mr Gottehrer is a former regional director of the anchorage office of the State of Alaska Ombudsman, past President of the US Ombudsman Association and former chairman of the Ombudsman Leadership Forum in the United States.
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2014-02-24
Occasional Paper #76
The classical ombudsman - an effective reviewer of administrative decisions by government agencies (2001) Sir Brian Elwood Sir Brian is Chief Ombudsman of New Zealand and President of the International Ombudsman Institute.
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2014-11-04
New Powers for Public Services Ombudsman for Wales
From 1 November 2014, the Public Services Ombudsman for Wales’s jurisdiction changed. This is as a result of the Social Services and Well-being (Wales) Act 2014. He now has an extended role in relation to care homes, domiciliary care and palliative care services.
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2014-02-24
Occasional Paper #54
Crookshank lecture: Medical attitudes and patients' perceptions (1995) William Reid Mr Reid is the Parliamentary Commissioner for Administration and the Health Service Commissioner for the United Kingdom.
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2014-02-24
Occasional Paper #38
Variation on a classical theme: The academic ombudsman in the United States (1987) Carolyn Stieber Ms. Stieber was the University Ombudsman and Associate Professor of Political Science at Michigan State University as well as the President-elect of the University & College Ombudsman Association (U.S.A.).
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2014-02-24
Occasional Paper #23
A survey of the complaint-handing institutions in Hong Kong (1983) Rebecca Wong Kit Lin Ms. Lin is a graduate student in the Department of Political Science at the University of Hong Kong.
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2014-02-24
Occasional Paper #60
A worldwide survey of ombudsmen (1997) Prof. Donald C. Rowat Prof. Rowat is a professor emeritus of political science at Carleton University Ottawa, Ontario, Canada.
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2014-02-24
Occasional Paper #69
The development of the "ombudsmediator" on a global scale (1999) Daniel Jacoby Mr Jacoby is the Ombudsman of Québec and Secretary of the International Ombudsman Institute.
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2015-05-13
Research
The IOI aims at implementing research projects that will become the basis for an intensified exchange of best practices among member institutions that will for the first time have comprehensive data available on other members of the ombudsman community. The upcoming research project will deal with Asian Ombuds institutions.
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2014-02-24
Occasional Paper #80
How to be a good ombudsman (2004) Dr. Jacob Söderman Dr. Söderman is the former European Ombudsman from 1995 to 2003.
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2014-02-24
Occasional Paper #50
Organization, responsibilities and procedure of the Petitions Committee of the German Bundestag (1994) Petitions Committee of the German Bundestag A report prepared for the 3rd European Ombudsman Conference held in Vitoria-Gasteiz (Spain) from 27 to 30 October 1993.
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2014-02-24
Occasional Paper #68
The ombudsman concept and human rights protection (1999) Judge Anand Satyanand Judge Satyanand is an Ombudsman of New Zealand.
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2014-02-24
Occasional Paper #57
The courts, the ombudsman and the public (1996) Sir William Reid Sir William is the Parliamentary Commissioner for Administration and Health Service Commissioner for the United Kingdom.
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2014-02-24
Occasional Paper #46
The Ombudsman and human rights (1992) Dr. Marten Oosting Observations on the experience of the National Ombudsman of the Netherlands. Mr Oosting is the National Ombudsman of the Netherlands.
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2014-02-24
Occasional Paper #77
Coping with changes on all fronts (2003) Clare Lewis, Q.C. Reaffirming the ombudsman's powers and adapting its actions.
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2014-02-24
Occasional Paper #48
Protection for the name "Ombudsman" (1993) John F. Robertson Mr Robertson is the Chief Ombudsman of New Zealand and the former President of the IOI.