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2015-05-13Research
The IOI aims at implementing research projects that will become the basis for an intensified exchange of best practices among member institutions that will for the first time have comprehensive data available on other members of the ombudsman community. The upcoming research project will deal with Asian Ombuds institutions.
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2018-01-26
Control Yuan recommends reverse mortgage program for seniors
Ten financial institutions in Taiwan are currently participating in a program focused on implementing the government's senior citizen reverse mortgage policy. An investigation of the Control Yuan has resulted in specific recommendations to the government for further improving the program.
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2014-02-24Occasional Paper #75
Heightened public sensitivity against graft and corruption (2000) Sir Brian Elwood Sir Brian is Chief Ombudsman of New Zealand and President of the International Ombudsman Institute.
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2016-04-14
Project Report: Preventing torture in Africa - Lessons and experiences from National Human Rights Institutions (2016)
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2016-08-25
APT - Annual Report 2015
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2018-01-11
Ararteko - Workshop - Invitation Letter - EN
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2016-03-23
SPSO Strategic Plan 2016-2020
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2015-12-18
Human Rights Defender - NPM Report 2014 EN
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2016-02-11
Report 14 012 127 Essex County Council
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2017-01-23
29. Plenary Session II: Ms Jacqui McCrum - One Single Door for Complaints
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2013-11-11
Consultation on new Masters programme
Queen Margaret University (QMU) is consulting ombudsman organisations on a new Masters programme in dispute resolution. QMU has been running ombudsman and complaint handling training programmes for a number of years and is now seeking to further develop provision for dispute resolvers.
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2015-02-20
European Social Charter in the light of the Polish Law System
The Human Rights Defender addressed the Prime Minister with a request to adjust the Polish labour law to the requirements of the European Social Charter.
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2014-03-20
Austerity measures must not affect the fundamental rights of citizens
In her speech at the 27th Annual Meeting of the International Coordinating Committee of National Human Rights Institutions of the United Nations, the Defensora del Pueblo, Soledad Becerril, stressed that austerity measures must not affect the fundamental rights of citizens.
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2015-12-23
IOI Audit Guidelines - Official_PDF
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2015-12-22
IOI Audit Guidelines - Official_Doc
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2015-12-22
IOI Audit Guidelines - Official
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2016-03-24
Vilnius NPM Workshop - Invitation Letter
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2015-01-26
Workshop on "Designing Consumer Redress
Queen Margaret University, Edinburgh and the Centre for Socio-Legal Studies, Oxford are delighted to invite consumer advisors, complaint handling and ombudsmen practitioners, academics and policymakers to a workshop on “Designing Consumer Redress” on 11 and 12 June 2015.
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2016-07-19
Summarized Judgment July 2016
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2016-11-02
News Article - Gazeta Prawna (PL)