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2023-02-09Ombudsman issues guide for care providers on good record keeping
The Local Government and Social Care Ombudsman issued a guide to help care providers learn from its complaints involving record keeping. The new guide focuses on a number of case studies highlighting the common issues the Ombudsman sees, and also includes good practice tips to help providers avoid the problems from occurring in their own settings.
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2023-09-05IOI - Crisis Fund Guideline - EN
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2023-11-07
Barcelona Workshop - Program - EN
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2014-02-24
Occasional Paper #01
Special referral sections in ombudsman statutes (1979) Sir Guy Powles Sir Guy Powles compares the sections in ombudsman acts which permit the Legislature, Prime Minister, Ministers of Government and/or Attorney General to refer matters to the ombudsman for investigation. Sir Guy Powles is the former Ombudsman for New Zealand.
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2023-07-25
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2023-07-21
FCO - Submission for Review (EN)
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2023-07-27
2012 USOA Annual Conference Call for Speakers
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2023-08-24
AORC - Programme - GBV - Role of Ombudsman - EN
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2013-12-20
Occasional Paper #08
The Ombudsman Institution in Mauritius (1980) Ramawad Swegobind A description ofthe office of Ombudsman in Mauritius, the history, the law and operation of an Ombudsman system in a small country and some aspects particular to it. Ramawad Sewgobind was Ombudsman for Mauritius.
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2017-05-08
Arrival of refugees
In view of the arrival of thousands and thousands of people coming from war-torn countries such as Syria and from other places for reasons of persecutions, political or religious ideas, warring among ethnic groups or hunger, in September 2015, the European Union assigned its Member States to relocate 170,000 individuals arriving in Italy and Greece.
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2022-07-11
USOA Annual Conference 2022
The United States Ombudsman Association (USOA) invites IOI members and colleagues to register for the upcoming 2022 USOA annual conference. The 41st annual conference will be held at the Sheraton in Portsmouth, New Hampshire, from 14-16 September 2022, with day-long pre-conference session offerings also available on 12 – 13 September 2022.
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2015-06-19
organogram-final
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2023-07-27
Canada - Quebec - Press Release - Full Version
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2014-02-24
Occasional Paper #25
The work of the Commissioner for Local Administration in Scotland (1984) Kenneth Bratton Description of the work of the Commissioner for Local Administration in Scotland from 1975 to 1983 when Mr Bratton was the Commissioner for Local Administration in Scotland.
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2023-07-26
Overview
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2014-02-27
Occasional Paper #02
The ombudsman's annual reports Stanley V. Anderson (1979)
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2014-02-24
Occasional Paper #02
The ombudsman's annual reports (1979) Stanley V. Anderson A discussion of who the annual report is directed at, a sampling of statutory requirements and statistical information contained in annual report. Mr Anderson is a prominent writer in the ombudsman field.
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2013-12-20
Occasional Paper #07
The New Zealand Ombudsman (1981) Ulf Lundvik A thorough analysis of the originand development of the Ombudsman's office in New Zealand by the former Chief Parliamentary Ombudsman of Sweden.
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2014-02-24
Occasional Paper #24
The City of Paris Mediateur - an ombudsman à la Francaise (1983) David Clarke Dr. Clark is presently at Southampton College of Higher Education.
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2014-02-24
Occasional Paper #14
Canada's official dispute settlors (1981) Dr. Bernard Frank This paper focuses on the Canadian Ombudsmen and their handling of housing related complaints. Also included is a discussion of the handling of all types of complaints against the government by the Ombudsman of Alberta.