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2024-07-26Ombudsman regrets Commission approach to access to documents request concerning EU legislation on combatting child sexual abuse
The European Ombudsman strongly regrets the European Commission’s refusal to follow her recommendation to give greater public access to four documents related to the drawing up of proposed legislation to combat child sexual abuse.
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2024-07-25Office of the Ombudsman embarks on mobile accountability clinics
The Office of the Ombudsman in Malawi has taken to Kasungu for two-week Mobile Accountability Clinics. The clinics are a proactive mechanism that the Office of the Ombudsman uses to take the Office to the people reaching the heart of communities in the rural areas or areas that are far from the main office.
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2024-07-25Signing of a Memorandum of Cooperation and Partnership between the Ombudsman for the Ministry of Interior and the Institution of the Mediator of the Kingdom of Morocco
The Ombudsman for the Ministry of Interior of the Kingdom of Bahrain signed a memorandum of cooperation and partnership with the Mediator of the Kingdom of Morocco, on the sidelines of the two institutions’ participation in the eleventh meeting of the Board of Directors of the Ombudsman Association of Member Countries of the Organization of Islamic Cooperation, which was held in the Moroccan city of Marrakesh.
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2024-07-25Eight years after committing to implement minimum international standards for prison inspections, British Columbia still has not done so
British Columbia’s Ombudsperson Jay Chalke released an investigative update on 22 July 2024 assessing government’s progress implementing the sole remaining recommendation from his office’s 2016 report aimed at improving how BC’s ten correctional centres are inspected.
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2024-07-19Recordatorio - Invitación a participar en una encuesta para el proyecto OPRAS
El Defensor del Pueblo de los Servicios Públicos de Irlanda del Norte y el profesor Chris Gill (Universidad de Glasgow) están llevando a cabo un proyecto de investigación conjunto que examina el papel de los defensores del pueblo en la protección de los refugiados y solicitantes de asilo (el proyecto OPRAS). La encuesta correspondiente, cuyo objetivo es conocer el trabajo de los defensores del pueblo en este ámbito e identificar buenas prácticas, sigue abierta hasta el 27 de septiembre de 2024. Ahora también puede descargarse la encuesta en formato Word para facilitar su cumplimentación cuando sea más de una persona la que la rellene.
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2024-07-19Public Complaints Commission goes to church: Spreading awareness and empowering the community
A sensitization program was held on 7 July 2024 at Jubilee Baptist Church, Osogbo, Osun State Nigeria, to raise awareness about the Public Complaints Commission (PCC) and its services.
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2024-07-18French Language Services Commissioner urges Ontario to respect law by making all out-of-home advertising bilingual
French Language Services Commissioner Carl Bouchard released on 12 July 2024 a report urging the Ontario government to make all of its out-of-home advertising bilingual, after his latest investigation found it systematically failed to meet its obligations under the French Language Services Act (FLSA) – even when communicating important public health information.
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2024-07-18Le Commissaire aux services en français exhorte l’Ontario à respecter la Loi et rendre toute la publicité extérieure bilingue
Le Commissaire aux services en français Carl Bouchard a publié le 12 Juillet 2024 un rapport exhortant le gouvernement de l'Ontario à rendre bilingue toute sa publicité extérieure, après que sa dernière enquête a révélé un manquement systématique aux obligations de la Loi sur les services en français (LSF) – même lorsqu'il s'agissait de communications importantes sur la santé publique.
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2024-07-18Complaints to the Ombudsman reveal systemic issues
In Kevin Brezinski’s latest public report, systemic issues were uncovered within the Alberta Adult Health Benefit program and Alberta Child Health Benefit program, operated jointly by Alberta Health and Seniors, Community and Social Services (SCSS).
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2024-07-18En el caso de la muerte de una cocinera de un centro penitenciario, la síndica alerta de una actitud laxa por parte del Departamento de Justicia
El pasado mes de marzo un interno del Centro Penitenciario Mas d'Enric, que realizaba funciones de auxiliar de cocina, mató con un cuchillo a Núria, una cocinera del centro, y a continuación se suicidó. En señal de protesta e indignación, numerosos trabajadores penitenciarios protagonizaron bloqueos en los accesos a los centros penitenciarios de Cataluña que provocaron afectaciones al funcionamiento habitual de los centros. Ante estos hechos, organizaciones sociales de protección de derechos humanos, abogados y familiares de personas privadas de libertad se dirigieron a la institución del Síndic de Greuges para denunciar las afectaciones que sufrían los internos como consecuencia de este bloqueo.
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2024-07-18SPSO publishes new complaints handling guidance to empower children and young people in Scotland
The Scottish Public Services Ombudsman (SPSO) has launched new guidance to support Scottish public services in taking a Child Friendly approach to complaints, following the introduction of a new legal Act in Scotland.
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2024-08-12Public Independent Conciliator of the North-West Region of Cameroon
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2024-07-10Justicia hizo lugar a una habeas corpus presentado por la PPN ante deficientes condiciones edilicias de alcaidía policial
Tras registrar que las personas detenidas en la alcaidía duermen y comen en el suelo, a la vez que cuentan con una letrina para más de 40 detenidos, la PPN presentó una acción de habeas corpus correctivo y colectivo. La Justicia hizo lugar al pedido y exhortó a las autoridades policiales a revertir la situación.
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2024-07-10Defensora del Pueblo porteño firmó convenio de colaboración con Hecho en Buenos Aires
En el marco del trabajo que viene llevando a cabo el organismo en la defensa de los derechos de las personas que se encuentran en situación de calle, la Defensora del Pueblo porteño suscribió un acuerdo de cooperación con la Cooperativa de Trabajo “Aflora Hecho en Buenos Aires” con el objeto contribuir con la visibilización de la prestación de asistencia social que realiza esa organización.
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2024-08-08Ombudsman issues practical guidance to council housing officers
Officers who make decisions on people’s housing needs based on medical assessments, have been provided with a new good practice guide by the Local Government and Social Care Ombudsman.
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2024-07-05European Ombudsman asks Commission about delays in its handling of infringement complaints
The Ombudsman has put a series of questions to the European Commission about delays in how it handles complaints alleging infringements of EU law and how it communicates about infringement procedures.
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2024-07-04Whistleblowing on the rise, growing number of complaints
The last week of June marks World Whistleblower Day and Chief Ombudsman Peter Boshier says he is very heartened to know that people seem to feel more comfortable about reporting issues. In 2022/2023 the Chief Ombudsman received 128 protected disclosures and enquiries, which was an 80% increase from the previous year (with 71 received in 2021/22).
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2024-07-04Public Protector South Africa releases reports on investigations it conducted in the first quarter of 2024
The Public Protector South Africa issued on 30 June 2024 its reports based on the investigations it had conducted in the first quarter of the 2024/25 financial year.
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2024-07-04Mediator of the Kingdom of Morocco holds keynote speech at High-Level Panel at the UN
Kindly click here to read the main output of the keynote of the Mediator of the Kingdom of Morocco, Mr. Mohamed Benalilou, during the High Level Panel on "Public access and inclusivity: developing strategic initiative to raise awareness on the role of Ombudsman and mediator institutions in the promotion and protection of Human Rights, good governance and the rule of law", held at the UN General Assembly Headquarters in New York on May 22nd, 2024 in implementation of the Article 11 of the UN GA Resolution 77/224 on "the Role of Ombudsman and mediatior institutions in the promotion and protection of Human Rights, good governance and the rule of law", issued on December 15th 2022.
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2024-06-28Conseil de Médiation extraordinaire : Présentation du plan d’actions pour une élection présidentielle apaisée en 2025
La salle Félix Houphouët-Boigny de l’Hôtel Président a accueilli le jeudi 20 juin 2024, une réunion cruciale du Conseil de Médiation Extraordinaire. Cette rencontre, d’une importance capitale pour l’avenir politique de la Côte d’Ivoire, a réuni les principaux responsables de l’Institution de Médiation, sous la présidence de Monsieur Adama TOUNGARA, Médiateur de la République.