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2018-01-23Inspector-General of Taxation reports into aspects of Pay As You Go instalments
The review into aspects of the Pay As You Go (PAYG) instalments system is the first Inspector-General of Taxation (IGT) review to be undertaken in direct response to insights drawn from the IGT’s complaint handling service. The IGT has recommended a number of improvements to the Australian Taxation Office's (ATO) taxpayer communication and guidance materials as well as internal staff education and support.
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2022-03-16Australia Commonwealth OM Guidance for Complaint Handlers
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2017-12-12
Study visit by Sorbonne International Administration Student Association
On 11 December 2017 a group of the Sorbonne International Administration Student Association visited the headquarters of the International Ombudsman Institute in Vienna. The purpose of the visit was to gain an insight into the functioning of this global organization. IOI Secretary General Günther Kräuter answered the many questions this interested study group posed.
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City of Athens Ombudsman
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Northern Ireland Public Services Ombudsman
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Netherlands
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Ombudsman Northern Territory
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2017-11-16
Banking Ombudsman issues 2016 Annual Report
The Banking Mohtasib (Ombudsman) Pakistan has issued the twelfth Annual Report for the year ending 31 December, 2016. Like the previous reports, the current annual report also includes analysis of systemic deficiencies and control weaknesses in banks which the Banking Mohtasib came across during the course of investigations of complaints in the year under review.
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2018-01-26
UN Secretary-General welcomes applications for position of UN Ombudsman
The UN Secretary-General welcomes applications for the position of United Nations Ombudsman. In order to ensure a wide pool of candidates for this position, the Secretariat would welcome any applications to supplement the Secretary-General’s own search and consultations. Women candidates are strongly encouraged to apply. Applications must be sent to the Secretariat of the UN or to eosgapplications201712@un.org by 19 February 2018.
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2018-01-09
Czech ombudsman takes up case of Chinese Christians seeking asylum
The Czech ombudsman has taken up the case of around 70 Chinese Christians who applied for asylum in the Czech Republic on the grounds that they fear persecution at home.
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2017-11-17
New Commonwealth Ombudsman and annual reports published
The Office of the Commonwealth Ombudsman (the Office) has produced three annual reports: Commonwealth Ombudsman Annual Report 2016–17, ACT Ombudsman Annual Report 2016–17 and the ACT Judicial Council Annual Report 2016–17 (not published online). This year marked the 40th anniversary of the Office of the Commonwealth Ombudsman. While it was an occasion to reflect on its many achievements of the past 40 years, the Office looks with excitement to the future.
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2018-02-26
New Zealand leads world in Transparency International Index
New Zealand’s Chief Ombudsman Peter Boshier has welcomed his country’s achievement in having ‘the least corrupt public sector in the world’ in the latest Transparency International Perceptions of Corruption Index.
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2022-03-11
Corona Report 2021
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2018-02-05
Ombudsman discusses findings of Magdalen Restorative Justice Scheme Investigation
An investigation carried out by Ombudsman Peter Tyndall in 2017 found that some women who worked in the Magdalen laundries in Ireland were wrongly refused access to the Magdalen Restorative Justice scheme. On Wednesday 31 January 2018 Ombudsman Peter Tyndall appeared before the Justice and Equality Committee of the Irish Parliament to discuss the findings of his report.
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2018-02-15
Victorian Ombudsman investigates treatment of a woman found unfit to stand trial
The Victorian Ombudsman is seeking information from legal and community organisations and the public, to assist her investigation into the treatment of a woman found unfit to stand trial.
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2018-04-18
PHSO strategy 2018-21: Delivering an exemplary ombudsman service
The Parliamentary and Health Service Ombudsman (PHSO) published the new three-year strategy. Central to this is the institution's goal to become an exemplary Ombudsman service. In developing this new strategic plan, it has received valuable input both from staff and a wide range of stakeholders.
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2018-01-26
Control Yuan recommends reverse mortgage program for seniors
Ten financial institutions in Taiwan are currently participating in a program focused on implementing the government's senior citizen reverse mortgage policy. An investigation of the Control Yuan has resulted in specific recommendations to the government for further improving the program.
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2019-02-27
Avoidable death of woman after multiple failings following routine hip operation
In December 2014, Mrs L went to a pre-operative assessment at the Trust ahead of her hip replacement surgery. Tests showed that she had high blood pressure and high levels of creatinine which indicated that her kidney function was impaired. A few days later, an anaesthetist checked these results and said that her hip operation could go ahead.
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2018-01-17
Ombudsman investigation recommends improvements in HSE’s Treatment Abroad Scheme
Ombudsman Peter Tyndall has today published a report following his investigation into the HSE’s administration of the Treatment Abroad Scheme. The investigation followed complaints to the Ombudsman about the scheme including suggestions that it was overly complex, that there were delays in approving applications and that some applicants were being given incorrect information.
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2018-02-01
Hong Kong Ombudsman announces DI reports
Ms Connie Lau, The Ombudsman held a press conference on February 1 to announce the results of two direct investigations, namely “The Mechanism of the Food and Health Bureau and the Department of Health for Handling Smoking Offences” and “Government’s Control over Fly-tipping of Construction Waste and Landfilling Activities on Private Land”.