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2018-09-12Former Principal ran school as ‘personal fiefdom’: Ombudsman
The former Principal of Bendigo South East College, Ernest Fleming, abused his position by employing and promoting his wife and son and by facilitating benefits being channelled to companies owned by another son, the Victorian Ombudsman has found.
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2018-02-01
SPSO Draft Strategic Plan 2018-2020 Consultation
In the coming weeks the Scottish Parliamentary Corporate Body will be considering the Scottish Public Services Ombudsman’s (SPSO) draft revised Strategic Plan. The revised Plan covers the SPSO’s vision and strategic aims for 2018-2020. It is available at the bottom of this page, along with the covering letter to the SPCB. The SPSO invites comments, from individuals and organisation, about all aspects of the draft Plan. The consultation is open until 28 February 2018.
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2018-08-02
APT publishes Annual Report 2017
Since Jean-Jacques Gautier’s original idea of a system of visits to places of detention, prevention has progressed. The transparency of places of deprivation of liberty has increased and the need for safeguards to prevent violations is now recognised. The timeline and this annual report show APT’s driving role in these developments.
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2018-02-05
NIPSO investigates complaint against Department for Infrastructure
The Public Services Ombudsman investigated a complaint by Belfast City Airport Watch Limited (BCAWL) regarding the actions of the Department of Environment in relation to George Best Belfast City Airport in failing to enforce the 2008 Planning Agreement between it and the Airport as well as concerning the handling of BCAWL’s complaint by the Department. The Ombudsman identified five instances of maladministration by the Department and made recommendations on the matter.
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2014-02-24Occasional Paper #21
The spread of the ombudsman plan in Western Europe (1983) Donald C. Rowat This paper covers growth of ombudsmanship between 1970 and 1982.
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2018-03-07
Ombudsman invites applications for position of Deputy Ombudsman
The Ombudsman of the Cayman Islands invites applications for a temporary appointment to the position of Deputy Ombudsman (Complaints). The purpose of this temporary post (to March 11, 2020), is to provide leadership in establishing a complaints process for members of the public relating to police misconduct and to establish all of the policies, guidance and educational materials required to support the goals of the Whistleblower Protection Law.
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2018-06-08
Best Practice Paper on securing effective change
The 2nd issue of the IOI’s Best Practice Paper series deals with the question of how to secure effective change. It draws on the experience of IOI member institutions and highlights ways of working that are most likely to bring about a successful outcome and make recommendations that result in sustainable improvements to public administration.
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2018-03-05
Office of Human Rights Defender establishes new business and human rights unit
The Office of the Defender of Human Rights of Armenia has established a new Business and Human Rights Unit, which will deal with the protection of rights in the field of business. The aim of this new unit is to contribute to the implementation of business-related human rights across the country through research, monitoring and other activities.
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2022-04-22
Síndic de Greuges de Catalunya - Annual Report 2021 - EN
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2022-04-22
Síndic de Greuges de Catalunya - Annual Report 2021 - EN
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2018-04-19
FOI 20 Conference: 20 Years of Freedom of Information legislation in Ireland
IOI President and Irish Information Commissioner Peter Tyndall hosted a conference to mark 20 years of the Freedom of Information Act (FOI) in Ireland on Friday 13 April in Dublin. The half-day conference reflected on the impact of FOI in Ireland and its contribution to the reform of the public service.
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2022-05-04
Nova Scotia Ombudsman William A. Smith retiring
Nova Scotia Ombudsman William A. Smith will retire effective June 30, Premier Tim Houston announced today, May 3.
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2018-08-27
Ombudsman community mourns passing of Guido Schuermans
The international Ombudsman community mourns the death of Guido Schuermans, Honorary-Federal Ombudsman of Belgium, who quietly passed away on 23 August 2018. Mr Schuermans was an outstanding Ombudsman and will be greatly missed.
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2018-05-30
Ombudsman opens new family room at Mater hospital
Ombudsman Peter Tyndall Monday opened a new family and patient room at the Mater Hospital, Dublin. The family room is part of the Mater’s “end of life” care service and will give families who are losing a loved one a quiet, comfortable and private space where they can also stay the night.
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2018-04-19
Ombudsman increasingly dealing with social security problems
The total number of complaints delivered in 2017 to the Ombudsman was 8,191. People increasingly turn to the Ombudsman's Office with their problems in the sphere of social security and also number of complaints concerning work and employment increased by 39 percent.
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2018-05-28
Commonwealth Ombudsman released NDIA report
Commonwealth Ombudsman Michael Manthorpe released a report on the 15 May 2018 into the National Disability Insurance Agency’s (NDIA) handling of reviews of decisions under the National Disability Insurance Scheme Act 2013. The report discusses systemic issues highlighted by complaints and stakeholder feedback including significant backlogs, delays in decision making and poor communication practices.
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2018-04-24
Victorian Ombudsman tabled report into Wodonga City Council’s overcharged waste management levy
Wodonga Council collected at least $18 million in extra revenue from its waste management levy over the past decade, using the surplus to fund other council services, the Ombudsman has found. Tabling her Investigation into Wodonga City Council’s overcharging of a waste management levy in the Victorian Parliament today, Ombudsman Deborah Glass said about 70 per cent of the revenue raised through the charge had been spent on waste-related services. Nearly a third had been spent on other council services, such as the maintenance of parks, gardens and other council activities.
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2022-04-19
Kosovo - Ombudsperson Institution - Annual Report 2021 - EN
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2022-04-19
Kosovo - Ombudsperson Institution - Annual Report 2021 - EN
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2022-04-19
Ombudsman Saskatchewan - Annual Report 2021 - EN