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2016-11-10Western Australia Ombudsman reports on agencies‘ progress to give effect to his recommendations
On 10 November 2016, the Western Australian Ombudsman, Chris Field, tabled in Parliament a report on giving effect to recommendations arising from the Investigation into issues associated with violence restraining orders and their relationship with family and domestic violence fatalities.
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2021-10-12How development changed – Kingston graphic
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2014-01-23
Sweden - Annual Report 2011/2012 - Summary - EN
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2010-11-24
IOI Newsletter_200703_English
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2016-05-19
Ombudsman mediation in Namibia (Angela Mickley, Germany)
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2016-10-31
Victorian Ombudsman tabled Ombudsman enquiries on why informal resolution matters
Senior citizens unable to file statements online, a ratepayer charged over $7,000 to remove a tree, and the worried mother of a prisoner are just some of the members of the public Victorian Ombudsman staff deal with every day.
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2010-11-26
Annual Report 2008-2009
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2018-02-05
NIPSO investigates complaint against Department for Infrastructure
The Public Services Ombudsman investigated a complaint by Belfast City Airport Watch Limited (BCAWL) regarding the actions of the Department of Environment in relation to George Best Belfast City Airport in failing to enforce the 2008 Planning Agreement between it and the Airport as well as concerning the handling of BCAWL’s complaint by the Department. The Ombudsman identified five instances of maladministration by the Department and made recommendations on the matter.
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2010-11-24
IOI Newsletter_200903_English
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2017-06-29
Direct Investigation into Food and Environmental Hygiene Department’s criteria for publicising list of traders involved after issuing Food Safety Order (executive summary) - EN
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2017-04-21
Ontario Ombudsman calls for strong oversight of inmate segregation
Ontario Ombudsman Paul Dubé has called on the province to reform its flawed system of placing and tracking inmates in solitary confinement, after his latest investigation revealed numerous issues putting vulnerable people at risk.
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2015-03-30
Selected Summaries of Investigations by PHSO July-Sept 2014
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2012-12-06
Network News Issue 29
Network News Issue 29
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2016-11-02
Improving public services with systemic and own motion investigations
People are often relcuctant to come forward to the Ombudsman because they fear negative consequences. Therefore, it is important that an Ombudsman is able to undertake investigations on his or her own initiative. On occasions, the Ombudsman will be made or become aware of possible maladministration where no complaint has been made. Such investigations often consider systemic issues and ensure that the Ombudsman can be effective in tackling poor administration and improving public services.
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2017-02-17
New acting Commonwealth Ombudsman
Mr Richard Glenn has been appointed as the Acting Commonwealth Ombudsman. Mr Glenn followed Colin Neave, who ended his term in December 2016 and who had served on the IOI Board of Directors as President of the IOI’s Australasian and Pacific Region from 2015 to 2016.
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2021-03-01
spso-organisation-diagram-simplified
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2012-04-06
Spain Defensor del Pueblo - Annual Report Summary 2006 EN
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2012-04-04
Azerbaijan - Annual Report 2009 EN
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2021-02-24
Defensor del Pueblo Europeo - Informe Anual 2016
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2016-06-06
Complaints make public services better says Ombudsman Tyndall
Ombudsman Peter Tyndall wants to see more people complain about services provided by public bodies such as government departments, local authorities and the HSE. Launching his annual report for 2015 the Ombudsman said that complaints can be used to improve the delivery of public services.