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2016-10-31Victorian Ombudsman tabled Ombudsman enquiries on why informal resolution matters
Senior citizens unable to file statements online, a ratepayer charged over $7,000 to remove a tree, and the worried mother of a prisoner are just some of the members of the public Victorian Ombudsman staff deal with every day.
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2011-07-20EU_Austria_Annual Report_2010_EN
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2016-05-19
Ombudsman mediation in Namibia (Angela Mickley, Germany)
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2021-09-28
Webinar on strengthening the mandate of the Ombudsman – video link now available
On 21 September 2021, the African Ombudsman Research Centre (AORC) – the scientific branch of the African Ombudsman and Mediators Association (AOMA) – hosted a webinar on the topic of “Effective tools to strengthen the mandate of the Ombudsman”. A video link is now available to re-watch the entire event, in case you were not able to see it life.
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2010-11-24
IOI Newsletter_200803_English
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2014-01-23
Sweden - Annual Report 2011/2012 - Summary - EN
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2021-05-26
Wellington Declaration (November 2012)
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2017-06-29
Direct Investigation into Food and Environmental Hygiene Department’s criteria for publicising list of traders involved after issuing Food Safety Order (executive summary) - EN
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2010-11-24
IOI Newsletter_200609_English
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2017-04-21
Ontario Ombudsman calls for strong oversight of inmate segregation
Ontario Ombudsman Paul Dubé has called on the province to reform its flawed system of placing and tracking inmates in solitary confinement, after his latest investigation revealed numerous issues putting vulnerable people at risk.
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2010-11-24
IOI Newsletter_200703_English
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2017-02-17
New acting Commonwealth Ombudsman
Mr Richard Glenn has been appointed as the Acting Commonwealth Ombudsman. Mr Glenn followed Colin Neave, who ended his term in December 2016 and who had served on the IOI Board of Directors as President of the IOI’s Australasian and Pacific Region from 2015 to 2016.
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2016-11-02
Improving public services with systemic and own motion investigations
People are often relcuctant to come forward to the Ombudsman because they fear negative consequences. Therefore, it is important that an Ombudsman is able to undertake investigations on his or her own initiative. On occasions, the Ombudsman will be made or become aware of possible maladministration where no complaint has been made. Such investigations often consider systemic issues and ensure that the Ombudsman can be effective in tackling poor administration and improving public services.
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2010-11-26
Annual Report 2008-2009
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2015-03-30
Selected Summaries of Investigations by PHSO July-Sept 2014
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2010-11-24
IOI Newsletter_200903_English
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2012-12-06
Network News Issue 29
Network News Issue 29
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2018-01-11
Thai Ombudsman and the Authorized Person of the Oliy Majlis of the Republic of Uzbekistan for Human Rights (Ombudsman) sign MOU
Signing of Memorandum of Understanding (MOU) between Thai Ombudsman and the Authorized Person of the Oliy Majlis of the Republic of Uzbekistan for Human Rights (Ombudsman).
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2016-06-06
Complaints make public services better says Ombudsman Tyndall
Ombudsman Peter Tyndall wants to see more people complain about services provided by public bodies such as government departments, local authorities and the HSE. Launching his annual report for 2015 the Ombudsman said that complaints can be used to improve the delivery of public services.
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2016-05-31
EU Ombudswoman presents Annual Report 2015
Ombudswoman of the European Union Emily O’Reilly presents Annual Report 2015.