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2024-08-22Austrian NPM publishes Annual Report 2023
The Austrian National Preventive Mechanism (NPM) published the English version of its Annual Report 2023. In the year under review, the NPM carried out 505 visits, which provided a picture of the human rights situation in Austria. In addition to positive observations, numerous deficits were identified again in 2023.
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2024-08-22
Canada Revenue Agency contact centres hours are now extended after Taxpayers' Ombudsperson's request to give taxpayers equal access across Canada
The Taxpayers’ Ombudsperson, Mr. François Boileau, made a service improvement request to the Canada Revenue Agency (CRA) in March 2024, asking it to make changes to prevent an issue blocking callers from reaching the CRA during its contact centres’ regular hours of service.
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2024-08-22
Veterans Ombud Releases 2024 Spotlight: Progress Update on OVO Recommendations to VAC
On 21 August 2024, the Office of the Veterans Ombud (OVO) released its publication Spotlight 2024: Progress Update on OVO Recommendations to VAC. The recommendations made by the OVO address systemic gaps and barriers to fair access by Veterans and their families for VAC services and benefits.
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2024-08-22
Ombudsman finds Department of Home Affairs needs to improve refunds process for parent visas
After receiving complaints about the Department of Home Affairs’ application of refund provisions relating to Visa Application Charges, the Commonwealth Ombudsman, Iain Anderson, has published his investigation report on the matter, ‘Righting Refunds’ on 13 August 2024.
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2024-08-22
Ombudsman presents the Forensic Disability Service – second report
The Queensland Ombudsman’s report, Forensic Disability Service – second report: A review of the implementation of recommendations made in the 2019 Forensic Disability Service report, was tabled by the Honourable Curtis Pitt MP, Speaker of the Queensland Parliament on Tuesday 13 August 2024.
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2024-08-22
Parliamentary and Health Service Ombudsman warns of surge in maternity investigations
England’s Health Ombudsman has warned that women and babies are being put at risk after a worrying rise in the number of investigations about maternity care. The Parliamentary and Health Service Ombudsman (PHSO) is urging the Government and NHS leaders to learn from the mistakes being made and take action to protect more families from harm.
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2024-08-22
Complaints to the Public Services Ombudsman for Wales at record high
The Ombudsman for Wales has published today its Annual Report & Accounts for 2023/24, which shows a staggering 37% increase since 2019 in the number of new complaints received about public services and the behaviour of local councillors. 2023/24 marks the Ombudsman Wales’ most efficient year – the office handled over 10,000 cases, closing more than they have ever have done before and reducing the costs for each case and investigation
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2024-08-16
Ombudsman for Children’s Office publishes “Tomorrow Starts with Us” children’s survey
The Ombudsman for Children’s Office (OCO) commissioned "Tomorrow Starts with Us", a survey carried out with Amárach Research to mark the OCO’s 20th Anniversary. The cost of living, mental health services and future housing needs are the top three concerns for over 1,000 secondary school students who took part in the survey.
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2024-08-16
Woman repaid thousands after healthcare provider failed to properly assess and fund her mother’s care
The Parliamentary and Health Service Ombudsman (PHSO) is urging Integrated Care Boards (ICB) to learn from mistakes and take action to prevent other families facing unnecessary financial strain after a case investigated by the Ombudsman highlighted the issue.
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2024-08-16
Reminder: Commonwealth Ombudsman hosts Complaint Handling Forum from 21 to 25 October 2024
From 21 – 25 October 2024, the Office will host its annual Complaint Handling Forum. The 5-part virtual forum will feature speakers from a variety of backgrounds, including a keynote address from the Commonwealth Ombudsman, Iain Anderson.
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2024-08-16
Yukon Human Rights Commission investigated for fairness
The Yukon Ombudsman has released an investigative report on three separate complaints against the Yukon Human Rights Commission (HRC). The investigation found unfairness in the organization’s operations and made eight recommendations to the HRC, and the Department of Justice combined.
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2024-08-14
Ombudsman probes respite services for supporting carers of elderly persons and persons with disabilities
On 9 August 2024, the Ombudsman, Mr Jack Chan, announced the launch of a direct investigation to carefully examine the respite services for supporting carers of elderly persons and persons with disabilities.
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2024-08-09
CDHCM reconoce los esfuerzos de CONASAMA para avanzar hacia una atención integral, desde los enfoques de género y derechos humanos
Para la Comisión de Derechos Humanos de la Ciudad de México considerar las diferencias por razones de género al abordar el consumo de sustancias psicoactivas, así como incorporar el enfoque de derechos, permite que los esfuerzos y estrategias que se impulsan en esta materia sean más eficaces. Así lo destacó la Ombudsperson capitalina, Nashieli Ramírez Hernández, al dar la bienvenida a las y los participantes de la 7ª Reunión Nacional con los Enlaces de Establecimientos Residenciales de las Comisiones Estatales de Salud Mental y Adicciones.
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2024-08-09
Webinar on "Promoting Gender Equality: The Role of the Ombudsman"
Join the African Ombudsman Research Centre (AORC), the research and training arm of the African Ombudsman and Mediators' Association (AOMA), for the thought-provoking webinar on "Promoting Gender Equality: The Role of Ombudsman" on Tuesday, 27 August 2024 at 10 am (GMT+2), organised in collaboration with the International Ombudsman Institute.
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2024-08-09
News from the Ombudsman’s Office: July 2024
In the July 2024 issue of the News from the Latvian Ombudsman, the Office includes, among other things, the Ombudsman's opinion on decriminalisation of drug use in young people, the child's right to information on healthcare, a call for administrative and criminal liability for sexual harassment, and a study on inequalities for parents in regulated professions.
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2024-08-09
Defensoría y Alto Comisionado verifican situación de Derechos Humanos de migrantes en Darién
Con el objetivo de conocer y visibilizar posibles vulneraciones a los Derechos Humanos de las personas migrantes que ingresan al país por la frontera colombo-panameña, un equipo de Oficiales de Derechos Humanos de la Defensoría del Pueblo (DDP) en conjunto con personal del Alto Comisionado de las Naciones Unidas (ACNUDH) realizó una jornada de encuestas del 29 de julio al 2 de agosto del 2024, en la Estación Temporal de Recepción Migratoria de Lajas Blancas en Darién.
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2024-08-08
Malawi shines at International Ombud Expo 2024
The Office of the Ombudsman in Malawi joined various Ombudsman Offices from all over the world, human rights bodies, grievance handlers, integrity organizations, and related oversight and regulatory institutions at the International Ombud Expo 2024 in Gaborone, Botswana.
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2024-08-08
Chief Nigerian Ombudsman bows out of office
On 5 July 2024, the Honourable Chief Commissioner, Public Complaints Commission, Hon. Abimbola Ayo-Yusuf has bowed out of Office in grand style after completing his statutory three years in Office.
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2024-08-08
Ombudsman urges school boards to take parents’ concerns seriously
The Chief Ombudsman is concerned some school boards are failing to act fairly when children are facing disciplinary action, decisions on enrolment or other decisions that affect their education.
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2024-08-08
Ombudsman issues practical guidance to council housing officers
Officers who make decisions on people’s housing needs based on medical assessments, have been provided with a new good practice guide by the Local Government and Social Care Ombudsman.