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2015-11-04Managing parties to a complaint
The independence of the Ombudsman’s role is not just about independence from the executive government, it is also about being independent from all parties to a dispute.
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2015-11-04
Members of Parliament
The relationship between the Ombudsman and Parliament will depend on the office’s enabling legislation and the structure of government.
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2012-04-05Norway - Annual Report Summary 2008 EN
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2020-04-22
Ombudsman de Montréal - Rapport Annuel 2015
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2015-11-04
Complaints and investigations
This section of the Starter Kit provides information and resources relating to the office’s core complaint handling functions. Receiving and assessing complaints Conducting investigations Managing parties to a complaint
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2017-06-16
Advertisement for the Deputy Ombudsman
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2018-08-10
PHSO Radio Ombudsman podcast
Radio Ombudsman is the regular podcast of the Parliamentary and Health Service Ombudsman (PHSO) featuring conversations on a range of topics such as NHS investigations, good complaint handling and improving public services. The podcast is hosted by Ombudsman Rob Behrens and it aims to generate lively discussion and interesting ideas.
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2014-10-06
Press Release - Federal Ombudsman reaches another benchmark, clears backlog of 100000 Public Complaints - 20141006
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2017-06-29
Inspector-General of Taxation: Review into the ATO’s Fraud Control Management – Terms of Reference (June 2017)
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2017-01-02
pm-2-15 mickley ombudsman-mediation-in-namibia
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2015-06-03
europe armenia human-rights-defender law-of-ra-on-the-human-rights-defender
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2017-03-27
Ombudsman City of Toronto - Annual Report 2016 - EN
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2014-02-06
Ombudsman City of Toronto - Annual Report 2010 - EN
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2017-11-29
Accountability for Atrocity Crimes Prevention - Implementation Guidance for NHRIs and Ombudspersons (August 2017) - EN
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2012-04-04
Azerbaijan - Annual Report 2005 EN
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2017-03-21
ENNHRI General Assembly statement - March 2017
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2018-10-19
NIPSO - Quarterly Bulletin - October 2018
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2018-07-13
PHSO published new guidance on how it determines recommendations for financial remedy
As part of its commitment to greater transparency, the Parliamentary and Health Service Ombudsman (PHSO) has published new guidance to give greater clarity to how it determines recommendations for financial remedy.
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2014-02-24
Occasional Paper #30
A typology of ombudsman institutions (1985) Victor Ayeni Mr. Ayeni is a lecturer in the Department of Public Administration, University of Ife, Ile-Ife, Nigeria.
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2014-06-10
Outcome Document: Effective Parliamentary Oversight of Human Rights