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2022-11-21NSW Ombudsman - Public Interest Disclosures Act 1994 Audit Report: Summary of Public Interest Disclosure Audits of 6 Local Councils
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2019-05-21Ombudsman publishes summaries of selected cases and 2018 Year in Review in Cayman Islands
The Office of the Ombudsman has added a new section to their website. Summaries of selected cases can be found under the “Outcomes” tab at Ombudsman.ky. These summaries provide insight into specific cases dealt with by the Ombudsman and include details about the resolution of those cases.
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2019-04-29
Ombudsman and Ministry of Health and Population train South East Zone Hospital Ombudsman
In its continued efforts in improving health service delivery the Office of the Ombudsman (OoO) in collaboration with the Quality Management Department of the Ministry of Health and Population is conducting a training for Hospital Ombudsman from the South East zone health facilities. The training was held at Palm Valley Lodge in Thyolo from the 17th to 18th of April, 2019.
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2022-11-22
ACRC - Transparency Newsletter (October 2022)
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2019-10-09
NIPSO Bulletin for October 2019 available
The Northern Ireland Public Services Ombudsman (NIPSO) has just released its Bulletin for October 2019 to inform about a number of recently published investigation reports in the health, local government and central government sectors.
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2019-04-23
ODIHR publishes opinion on draft law relating to appointment of Supreme Court judges
Following the appeal of the Public Defender of Georgia, the OSCE Office for Democratic Institutions and Human Rights (ODIHR) published a legal opinion relating to the draft law on the appointment of Supreme Court judges on 17 April 2019.
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2022-11-23
AORC/IOI Webinar - Dealing with Challenging Behaviour - Contribution Deborah Glass (Australia)
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2019-12-02
BC Ombudsperson able to investigate whistleblower allegations under new law
Since 1 December 2019 British Colombia, Canada, has a new law that gives current and former provincial government employees a way to bring forward concerns about wrongdoing in workplace. The Public Interest Disclosure Act gives the Ombudsperson a new statutory mandate to conduct whistleblowing investigations if employees do not wish to report those concerns internally to their employer.
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2022-11-18
Seoul Metropolitan Government Citizens' Ombudsman Commission - Press Release
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2019-04-10
Chief Ombudsman welcomes new Oranga Tamariki role
The Chief Ombudsman, Peter Boshier, is welcoming the opportunity to make a positive impact on the lives of children and young people within the state care and youth justice system. Mr Boshier is responding to the government’s announcement of proposals aimed at strengthening the independent oversight of the Oranga Tamariki system and children’s issues.
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2022-11-23
AORC/IOI Webinar - Dealing with Challenging Behaviour - Contribution Joseph Whittal (Ghana)
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2019-03-25
EU Commissioners meet with three Ombudsman to discuss situation of asylum seekers and refugees
The Basque Ombudsman, Manuel Lezertua, the Greek Ombudsman, Andreas Pottakis and the Dutch Ombudsman, Reinier van Zutphen, spoke with two commissioners of the European Commission on Tuesday 19 March. The topic was the integration of asylum seekers and refugees and relocation.
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2020-05-06
Best Practice Paper on Peer Review
A peer review is a good tool to improve an office’s service and to learn from best practices of other offices. Comparing structures, legal basis, methods and effectiveness with others can create a driver for strategic improvement and provide validation. Based on the practical experience from peer reviews a new IOI Best Practice Paper was developed and is now available online.
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2022-11-15
IOI Annual Report 2020/2021 (EN / FR / ES)
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2019-04-15
Roundtable discussion sparks talks for action and change
The Ombudsman in conjunction with the Commonwealth Secretariat recently held roundtable discussions on equality and inclusion understood in the context of sexual and reproductive health and rights (SRH) in Namibia. The discussions also included the context of sexual orientation and gender identity in Namibia. The week-long discussions saw stakeholders from the Education, civil society; NGOs, government and other sectors share their experiences and challenges pertaining to the two issues at hand.
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2019-02-18
Constitutional Court recognized automatic deprivation of means of communication in disciplinary cells unconstitutional
The Constitutional Court recognized unconstitutional the legal regulations stating the automatic (by default) deprivation of the contact with outside world of detainees and convicted persons transferred to the disciplinary cell, based on the application submitted by the Human Rights Defender. The Court stated June 5, 2019 as a deadline for the National Assembly and the Government, giving a possibility to correspond the challenged provisions to the requirements of the decision, otherwise they will be declared repealed.
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2019-05-15
Ombudsman of Hong Kong SAR monitors street cleansing services and Government’s management of public toilets
The Ombudsman of Hong Kong SAR, Ms Winnie Chiu, announced on 15 May 2019 two direct investigations to examine: the monitoring of outsourced street cleansing services by the Food and Environmental Hygiene Department (FEHD) and the Government’s management of public toilets.
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2022-11-11
Special Report 2021 - Rights of Persons with Disabilities
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2019-04-18
Queensland Ombudsman releases report on Sunshine Coast Regional Council regulatory enforcement
The Queensland Ombudsman’s report on “The Sunshine Coast Regional Council regulatory enforcement report: An investigation of actions taken by Sunshine Coast Regional Council in response to complaints about power boat noise” was published under the authority of the Speaker of the Queensland Parliament.
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2019-05-15
Which Ombudsman deals with which complaint?
A new guide to finding the correct Ombudsman has been launched by Irish Parliament Speaker, Seán Ó Fearghaíl and Rónán Ó Domhnaill, Chair of the Irish Ombudsman Network. The guide features the seven main Irish ‘Ombudsman’ offices and lists other complaint handlers.