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2016-01-04omlet15-final-en
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2018-08-16
Protecteur du Citoyen - Annual Report 2016/2017 - EN
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2012-04-04
Croatia - Annual Report 2007 EN
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2015-07-06
Les droits fondamentaux : défis et réussites en 2014
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2012-04-05
Portugal - Annual Report 2008 (Portuguese)
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2011-10-06
un-high-commissioner-for-human-rights-report-2010-2011-english
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2015-11-04Governance and office management
This section of the Starter Kit provides information and resources relating to the good governance of the office and how to support the office’s core functions. Strategic and business planning – establishing and implementing the strategic direction for the office Measuring and monitoring performance – Monitor the efficiency and effectiveness of the office, for internal and external reporting New functions and a growing office – considerations for proposed new functions and handling an expanding office Risk management – risk considerations for Ombudsman offices Records management – considerations for proper records management Challenges to jurisdiction – difficulties the office can face when its legislated jurisdiction is changed by government or challenged in court.
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2012-07-20
Spain - Síndic Annual Report - 2011 EN
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2012-04-04
Cyprus - Annual Report of the Equality Authority 2006 EN
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2010-12-02
Annual Report 2008-2009
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2012-11-09
Release of report "Listening and Learning"
A significant rise in the number of complaints where the NHS has failed to provide an adequate remedy or proper apology when things have gone wrong is highlighted in a new report published by the Health Service Ombudsman.
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2019-08-28
NPM visited 21 places of detention until August
From the beginning of this year until mid-August, the National Prevention Mechanism (NPM) of Portugal has carried out 21 monitoring visits to places of deprivation of liberty. Of the 21 visits made, 13 went to prisons, four to Temporary Settlement Centers and Matched Spaces (EECIT), two to Educational Centers and two to places of detention by the police.
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2021-08-18
Défenseur des droits – Rapport parallèle – Examen du rapport initial de la France sur la mise en oevre de la CIDPH (juillet 2021)
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2012-04-03
South Africa - Annual Report 2007/2008 EN
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2019-12-16
USOA’s 41st annual conference – save the date
The 41st Annual Conference of the United States Ombudsman Association (USOA) will be hosted by the Child and Family Ombudsman, Traci Shinabarger, and held in Helena, Montana from 16 – 18 September 2020. Save the date!
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2010-12-02
Annual Report 2009-2010
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2012-02-08
France - Annual Report 2007 EN
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2011-07-11
Cour de Justice de l'UE - Rapport Annuel 2010_fr
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2014-02-20
Síndic de Greuges de Catalunya - Annual Report 2007 - EN
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2013-03-06
Asylum regulations related to unaccompanied minors
Last year the number of foreign children entering Hungary illegally and unaccompanied by parents or adults significantly increased. The ombudsman suggests clarification of the laws setting out the work of police and the immigration authority so that the children’s rights of minors regardless of their citizenship can be enforced.