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2021-08-18Défenseur des droits – Rapport parallèle – Examen du rapport initial de la France sur la mise en oevre de la CIDPH (juillet 2021)
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2021-08-17Victorian Ombudsman investigates EPA’s approval of spoil location sites for West Gate Tunnel Project
The Victorian Ombudsman has launched an investigation into the Environment Protection Authority’s (EPA) decisions to approve sites to receive spoil from the West Gate Tunnel Project. The investigation follows community concern about where tonnes of spoil from the West Gate Tunnel Project will be located and complaints made to the Ombudsman’s office about the project.
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2021-08-17
Ombudsman Community mourns passing of former Ombudsman Fatou Nije Jallow
It is with deep sorrow that we inform the international Ombudsman community of the passing of Ms Fatou Nije Jallow, former Ombudsman of the Gambia. The sad event occurred in the early hours of Thursday, 29 July 2021.
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2021-08-16
Defensoría del Pueblo y ACNUR firman acuerdo a favor de la población migrante y refugiada
Con el fin deestablecer mecanismos de coordinación para identificar e implementar acciones conjuntas relacionadas con el mejoramiento del estado de bienestar de las personas con necesidad de protección internacional, incluyendo personas solicitantes de la condición de refugio, personas apátridas y en riesgo de apatridia, así como otras personas con necesidades de protección, la Defensoría del Pueblo y la Oficina del Alto Comisionado de las Naciones Unidas para los Refugiados (ACNUR) firman acuerdo de colaboración.
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2015-11-12
Adult social care complaints to the Ombudsman on the increase
The Local Government Ombudsman (LGO) is publishing its complaints statistics for adult social care – including data for both councils and private care providers – in its Annual Review of Adult Social Care Complaints 2014/15. The report is being published as part of the LGO’s role as the social care ombudsman, to encourage transparency and accountability across the whole adult social care complaints system.
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2021-08-12
Mr Syed Jamalud Din Shah officially appointed as Provincial Ombudsman of Khyber Pakhtunkhwa, Peshawar
The new Ombudsman of Khyber Pakhtunkhwa, Peshawar, Pakistan has entered into office on 2 August 2021.
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2021-08-12
Se llevó a cabo un taller para visibilizar discursos de odio en las redes sociales
La Defensoría del Pueblo, junto a la Defensoría de Niñas, Niños y Adolescentes y a la ONG Faro Digital, brindó un taller destinado a capacitar a las personas para identificar discursos de odio en redes sociales y tomar acciones que permitan frenarlos.
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2021-08-12
CROA-AOMA Webinaire - Réservez la date - Mécanismes d'Assurance de la Qualité - FR
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2021-08-12
AORC-AOMA Webinar - Save the Date - Quality Assurance Mechanisms - EN
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2021-08-11
International Ombudsman Institute mourns loss of former Secretary General Günther Kräuter
Former IOI Secretary General Günther Kräuter passed this Saturday, 7 August 2021. Mr Kräuter suffered a severe medical incident while hiking in his home country of Austria. He was 64 years old.
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2021-08-11
El Defensor envía recomendaciones a sanidad para facilitar la obtención y asegurar el uso adecuado del pasaporte Covid
El Defensor del Pueblo (e.f.), Francisco Fernández Marugán, ha enviado varias recomendaciones al Ministerio de Sanidad para mejorar el conocido como pasaporte Covid y para asegurar que su uso como medida de prevención y control de la pandemia respeta la legislación y los derechos fundamentales.
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2021-08-10
Le Médiateur de la République du Kosovo a rencontré des représentants d’organisations de la société civile
Le Médiateur, M. Naim Qelaj, a rencontré jeudi les représentants d’organisations non gouvernementales s’occupant d’activités dédiées aux personnes handicapées.
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2015-11-05
Ombudsman launches investigation into handling of workers compensation claims
The Victorian Ombudsman has commenced an ‘own motion’ investigation into the management of workers compensation claims in Victoria.
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2015-11-04
Complaints and investigations
This section of the Starter Kit provides information and resources relating to the office’s core complaint handling functions. Receiving and assessing complaints Conducting investigations Managing parties to a complaint
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2015-11-04
Contacts
Starter Kit contact For any questions or comments regarding this Starter Kit, please contact the Western Australian Ombudsman’s office by email: communications@ombudsman.wa.gov.au Australian Ombudsman Offices Commonwealth Ombudsman Website: http://www.ombudsman.gov.au Email: ombudsman@ombudsman.gov.au Phone: 1300 362 072 Fax: 02 6276 0123 Postal: GPO Box 442, CANBERRA ACT 2601 New South Wales Ombudsman Website: http://www.ombo.nsw.gov.au Email: nswombo@ombo.nsw.gov.au Phone: 02 9286 1000 Toll free (outside Sydney metro): 1800 451 524 Fax: 02 9283 2911 Postal: Level 24, 580 George Street, Sydney NSW 2000 Northern Territory Ombudsman Website: http://www.ombudsman.nt.gov.au/ Email: nt.ombudsman@nt.gov.au Phone: (08) 8999 1818 Free call: 1800 806 380 Postal: PO Box 1344, Darwin NT 0801 Queensland Ombudsman Website: http://www.ombudsman.qld.gov.au Email: ombudsman@ombudsman.qld.gov.au Phone: 07 3005 7000 Freecall: 1800 068 908 (outside Brisbane) Fax: 07 3005 7067 Postal: GPO Box 3314, Brisbane QLD 4001 South Australian Ombudsman Website: http://www.ombudsman.sa.gov.au Email: ombudsman@ombudsman.sa.gov.au Phone: (08) 8226 8699 Toll free: 1800 182 150 (outside metro SA only) Facsimile: (08) 8226 8602 Postal: PO Box 3651, Rundle Mall SA 5000 Tasmanian Ombudsman Website: http://www.ombudsman.tas.gov.au/ Email: ombudsman@ombudsman.tas.gov.au Phone: 1800 001 170 (free call nationally) Postal: GPO Box 960 Hobart 7001 Victorian Ombudsman Website: https://www.ombudsman.vic.gov.au/ Email: ombudvic@ombudsman.vic.gov.au Phone: 03 9613 6222 1800 806 314 (Regional) +61 3 9613 6222 (International) Fax: 03 9614 0246 Postal: Level 1 North Tower, 459 Collins Street, Melbourne VIC 3000 DX210174 Melbourne Western Australian Ombudsman Website: http://www.ombudsman.wa.gov.au Email: mail@ombudsman.wa.gov.au Phone: 08 9220 7555 Freecall: 1800 117 000 (toll free for country and interstate callers) Facsimile: 08 9220 7500 Postal: Ombudsman Western Australia, PO Box Z5386 St Georges Terrace PERTH WA 6831 Pacific Region Ombudsman Offices Ombudsman of the Cook Islands Website: http://www.whupi.com/ombudsman/ Email: complaints@ombudsman.gov.ck Phone: (682) 20 605 Fax: (682) 21 605 Postal: PO Box 748, Avarua, Rarotonga, Cook Islands The Ombudsman of Hong Kong Website: http://www.ombudsman.hk Email: enquiry@ombudsman.hk Phone: (852) 2629 0555 Fax: (852) 2882 8149 Postal: G.P.O. Box No. 3300, Hong Kong New Zealand Ombudsman Website: http://www.ombudsman.parliament.nz Email: info@ombudsman.parliament.nz Phone: 0800 802 602 (+64 4 4739533) Fax: (04) 471 2254 Postal: PO Box 10152, Wellington 6143 Ombudsman Commission of Papua New Guinea Website: http://www.ombudsman.gov.pg Email: ombudspng@ombudsman.gov.pg Phone: (675) 308 2600 / 308 2620 Toll Free: (675) 1801800 Fax: (675) 320 3211 Postal: Ground Floor, Deloitte Tower, Douglas Street, PO Box 1831 PORT MORESBY 121National Capital District, Papua New Guinea Office of the Ombudsman Samoa Website: http://ombudsman.gov.ws/ Email: info@ombudsman.gov.ws Phone: +685 25394 Fax: (685) 2186 Postal: Apia Central Bank Building Level 5 Office of the Ombudsman of Solomon Islands Email: ombudsman@solomon.com.sb Phone: (677) 28135 / (677) 28625 Fax: (677) 28626 Postal: PO Box 535, Honiara, Solomon Islands The Control Yuan Website: http://www.cy.gov.tw/mp.asp?mp=21 Email: cymail@ms.cy.gov.tw Phone: :(+886) 2-2341-3183 Fax: Fax:(+886) 2-2341-0324 Postal: No.2, Sec. 1, Zhongxiao E. Rd., Taipei City 10051, Taiwan (R.O.C.) Commissioner for Public Relations of the Kingdom Of Tonga Email: primzolta@yahoo.com.au Phone: 00 (676) 26980 or (676) 26 981 Fax: (676) 26 982 Postal: Commission for Public Relations, Lavinia Road, NUKU’ALOFA TONGA Office of the Ombudsman- Republic of Vanuatu Email: ombud.vt@vanuatu.com.vu Phone: (+678) 27200 Fax: (+678) 27140 Postal: Office of the Ombudsman, Private Mail Bag 9081, Port Vila, Vanuatu
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2015-11-04
Conducting investigations
Approaches to investigating complaints vary according to a number of factors, including the jurisdiction of the Ombudsman’s office, the agencies and other parties involved, the complexity of the matter, and the intended outcome.
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2015-11-04
Receiving and assessing complaints
How complaints are received and assessed can vary depending on a number of factors, including the jurisdiction of the Ombudsman, the agencies and other parties involved, the actions that the complainant has already taken, and the complainant’s desired intended outcome.
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2015-11-04
How to build and maintain independence
Possibly the most important element to the success of an Ombudsman is the office’s independence. It must not be, or be seen to be, answerable to the government of the day or to the agencies within the office’s jurisdiction. At the same time, the office must also not be or be seen to be a community advocate. The Ombudsman must clearly be acting in the public interest at all times.
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2015-11-04
APOR Starter Kit
Starter Kit for New Ombudsman and Developing or Expanding Offices Welcome to a collection of Ombudsman resources, guidance and useful advice, prepared for the members of the Australasian and Pacific Ombudsman Region (APOR) with the financial support of the International Ombudsman Institute (IOI). This ‘starter kit’ is designed to provide assistance to newly established Ombudsman offices, as well as to those undergoing expansion or looking for assistance to develop existing services or new functions. The resources in this Sarter Kit are set out under a number of broad topics: Core principles Guiding principles How to build and maintain independence Governance and office management Strategic and business planning Measuring and monitoring performance New functions and a growing office Risk management Records management Challenges to jurisdiction Complaints and investigations Receiving and assessing complaints Conducting investigations Managing parties to a complaint Stakeholder engagement Members of Parliament Journalists Government agencies Outreach and awareness Contacts These pages provide information about the topic and include a range of resources relevant to the topic from other APOR members. This starter kit is a dynamic resource, meaning that the resources may be updated and new resources added over time. New or amended resources If your office has any resources you think may be useful to others, or previously provided resources that have been updated, please contact the Western Australian Ombudsman’s office by email at communications@ombudsman.wa.gov.au. Use of terms Throughout this Starter Kit, some common terms have been used: ‘Agencies’ refers to the Departments, authorities, organisations and other service provides within the Ombudsman’s jurisdiction. ‘Office’ means the office of the Ombudsman. ‘Ombudsman’ refers to the chief executive of the office, and if there are more than one Ombudsman, any or all of them, as relevant. ‘Public officers’ means the people employed in agencies. ‘Staff’ means the people employed in the office under the direction and control of the Ombudsman.
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2015-10-27
Ombudsman launches new website
In a ceremony held on 19 October 2015, the Office of the Ombudsman of The Gambia presented its new website. In her welcome remarks, Ombudsman Fatou Njie-Jallow indicated that the website is aimed at creating more awareness among citizens about the role and function of the Office and she encouraged all to make use of the online complaints service which, she indicated, would save them time and energy.