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2023-07-26Statement by the Commonwealth Ombudsman on the management of COVID-19 risks in immigration detention facilities
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2023-07-26
Argentina/Santa Fe - Comunicado de prensa marzo 2013
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2023-07-26
Albania - Special report on the implementations of 12 EU recommendation (April 2013) EN
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2023-07-25
PHSO - Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments - Special Report 2020 - EN
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2023-07-25
06. Breakout Session I: Ms Arlene Brock - A Comparative Analysis of African Ombudsman Legal Systems
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2023-07-25
Commission on Administrative Justice - Annual Report 2013 - EN
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2023-06-09Commonwealth Ombudsman publishes report on people detained and later released because they were not unlawful non-citizens
The Commonwealth Ombudsman, Iain Anderson, published the first in a new series of reports on the Ombudsman’s ongoing investigation into people who were detained in immigration detention and later released on the basis that they were not unlawful non-citizens.
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2023-06-09
Ontario Ombudsman Paul Dubé welcomes colleagues from across Canada for Annual Fairness Talks
Ontario Ombudsman Paul Dubé welcomed colleagues from Canadian provinces and territories for the annual meeting of the Canadian Council of Parliamentary Ombudsman (CCPO), held at his office in downtown Toronto.
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2023-06-07
UN High Commissioner for Human Rights meets IOI Secretary General in Vienna
On 6 June, IOI Secretary General Gaby Schwarz welcomed the UN High Commissioner for Human Rights, Mr. Volker Türk, at the premises of the Austrian Ombudsman Board to discuss the common goal of “protecting and promoting human rights”, and review possible areas of collaboration between the IOI and the UN.
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2023-09-01
The Ombudswoman submitted a Shadow Report to the UN Committee on the Elimination of Racial Discrimination
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2023-06-01
CY Committee on Educational and Cultural Affairs Focusing on Achievements in Earthquake Engineering Research and Volcanic Monitoring
The Control Yuan Educational and Cultural Committee conducted circuit supervision on 24 April 2023, led by convener Pasuya Poiconx, accompanied by CY Vice-President Lee Hung-chun and a delegation of Control Yuan members. They visited the Taipei Laboratory of the National Center for Research on Earthquake Engineering (NCREE) and the Taiwan Volcano Observatory at Tatun as well as the Xiaoyoukeng Volcano Continuous Gas Monitoring Station.
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2023-08-31
The Proactive Investigation Unit of the Cross River State office of the Public Complaints Commission visits the Vice Chancellor University of Calabar
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2023-07-13
State Comptroller and Ombudsman Israel - Ombudsman Report 49 Highlights - EN
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2023-07-13
State Comptroller & Ombudsman - Annual Report 2022 - Summary - EN
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2023-05-25
Complaint handling casebook: Resolving issues
In her latest report Complaint handling casebook: Resolving issues informally, Victorian Ombudsman Deborah Glass describes how her office resolves complaints and works constructively with agencies and public bodies to fix problems and improve public administration.
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2023-05-25
Taxpayers’ Ombudsperson to monitor and examine issues related to CRA communications about the collection of COVID-related benefit overpayments
On 4 May 2023, the Taxpayers' Ombudsperson, Mr. François Boileau, announced his intention to closely monitor complaints received at his office concerning individuals who have already paid back COVID-related benefit overpayments to the Government of Canada yet are still receiving collection letters from the Canada Revenue Agency (CRA).
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2023-05-17
The Commissioner for Human Rights publishes report “Human rights by design - future-proofing human rights protection in the era of AI”
On 9 May 2023, the Commissioner for Human Rights published her report and recommendations “Human rights by design - future-proofing human rights protection in the era of AI”. She highlights 3 major obstacles and 3 priority areas of actions to ensure human rights are safeguarded in the design, development and deployment of AI. She also emphasises the key role National Human Rights Structures, including Ombudsman institutions, play in monitoring and supervising human rights in AI systems.
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2023-05-17
Toronto’s Ombudsman sees record increase in complaints
Toronto’s Ombudsman says the City clearly has more work to do to ensure it serves people fairly. In his 2022 Annual Report released on 25 April 2023, Kwame Addo cites the record increase in complaints to his office, noting that "whether it was through unclear communication, inaccessible services, or inconsistent decision making, the City was not always putting the public first.”
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2023-05-12
Commonwealth and ACT Ombudsman published paper on multi-agency service delivery and hosts its annual Complaint Handling Forum
In April 2023, the Office of the Commonwealth Ombudsman published an Insights paper on multi-agency service delivery, to provide specifics on complaint handling, communication and responding when things go wrong. In June 2023, the Office will hold its annual Complaint Handling Forum.
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2023-06-22
NIPSO publishes report on communications with patients on healthcare waiting lists
An Northern Ireland Public Service Ombudsman report, released on 15 June 2023, has found that the significant and repeated failures to properly update patients on healthcare waiting lists in Northern Ireland amounted to ‘systemic maladministration’, and in many cases had a detrimental impact on the health and wellbeing of those waiting.
