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2014-12-02Celebration of 25th Jubilee from adoption of Convention of the Rights of the Child
A celebration of the 25th year from the adoption of the Convention on the rights of the child was hosted by UNICEF in cooperation with the Ombudsman in Skopje. At the celebration the new interactive online game about the Convention on the rights of the child, which was produced by UNICEF, was promoted. Through this game children can learn about their rights and the mechanisms for their protection.
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2013-03-11Report: Spirit matters - Aboriginal People and the Corrections and Conditional Release Act
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2014-12-01
Municipal administration hands over kiosks to complainant on order of Provincial Ombudsman Sindh
Several complainants approached Provincial Ombudsman Sindh, Mr Asad Ashraf Malik, stating that they had deposited Rs.57,000/- each to Municipal Administration Gulshan-e-Iqbal Town for the allotment of small shops (kiosks), but they were neither provided the kiosks nor did they receive a refund of their deposited money.
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2014-12-01
Australia and New Zealand publish guidelines for complaint management
A joint Australia/New Zealand Standard, AS/NZS 10002:2014 Guidelines for complainant management in organizations, was published on 29 October 2014 to provide general guidance on the objectives and design of an effective complaints handling system, for both public and private sector organisations.
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2014-02-24
Correctional Investigator - Report on the management of chronic self-injury among federally sentenced women (Sep. 2013) - EN
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2014-11-27
Poor communication, errors in diagnosis and poor treatment tops the list of hospital complaints investigated by the Ombudsman
A report has revealed that the top three reasons for hospital complaints investigated by the Ombudsman Service were poor communication, errors in diagnosis - including delays in diagnosis, misdiagnosis and failure to diagnose - and poor treatment.
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2014-11-26
Constitution of the Federal Advisory Committee on Reforms and Alternate Dispute Resolution
The Federal Ombudsman of Pakistan has established the Federal Advisory Committee on Reforms and Alternate Dispute Resolutions comprising fourteen eminent members from various walks of life.
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2014-11-25
Network of Information Commissioners publishes international exchange survey 2014
The latest International Survey of Information Commissioners, conducted by the Centre for Freedom of Information, has been published including responses provided by 53 Commissioners/Ombudsman in 33 countries.
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2014-02-06
Correctional Investigator - Annual Report 2011/2012 - EN
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2012-11-08
Workshop on Complainant Behaviour
The Forum of Canadian Ombudsman is going to organize the workshop 'Managing unreasonable Complainant Behaviour' with the assistance of the IOI.
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2014-11-20
Radical complaint handling drive initiated by leading health and social care organisations
Patients and service users have described their expectations for good complaint handling across health and social care in new research published today by the Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and Healthwatch England.
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2014-11-20
25e anniversaire de la Convention relative aux droits de l’enfant
Le Conseil d’administration de l’Association des Ombudsmans et Médiateurs de la Francophonie (AOMF) a adopté, lors de sa réunion de Sofia le 8 octobre dernier, une déclaration sur les droits de l’enfant.
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2014-11-17
Senate elects new President of National Human Rights Commission
Last week the Senate has elected Mr Luis Raúl González Pérez as the new President of the Mexican National Human Rights Commission (Comisión Nacional de Derechos Humanos, CNDH). Mr Gonzales succeeds Dr. Raul Plascencia Villanueva, whose term ended.
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2014-11-14
AOMA General Assembly and 1st Bilateral Conference held in Ethiopia
The Ethiopian Institution of the Ombudsman (EIO) hosted the African Ombudsman and Mediators Association (AOMA) - African Union (AU) 1st Bilateral Conference and 4th General Assembly from 4 to 7 November 2014 in Addis Ababa, Ethiopia. IOI President Adv. John R. Walters delivered a message of support in the opening ceremony of the Conference.
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2014-11-11
Ombudsman orders municipal administration Kandiaro to construct safe and hygienic drainage facility.
A complainant approached the Provincial Ombudsman Sindh, Mr. Asad Ashraf Malik, requesting for closure of open cesspit which posed serious threat to his katcha house and endangered the lives of children.
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2014-11-11
Promotion of a guide in Macedonian language for the Articles 5 and 10 of the European Convention on Human Rights
The right to personal liberty and security from one side and the freedom of expression on another, represent a pre-condition for exercising many other rights, but also a pre-condition for a functional democracy.
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2014-11-11
Commonwealth Ombudsman releases report on government complaint handling
Government agencies are more focused on resolving complaints and meeting customer expectations than they were 20 years ago, but they still need to improve.
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2014-11-11
Commonwealth Ombudsman releases Annual Report 2013-2014
The Commonwealth Ombudsman, Mr. Colin Neave, presented the institution's thirty-seventh Annual Report. The report also contains the annual report of the Defence Force Ombudsman, Postal Industry Ombudsman and Overseas Students Ombudsman.
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2014-11-10
Rendre l’école publique accessible pour tous les enfants en situation d’immigration précaire
Dans un rapport publié le 7 novembre 2014, le Protecteur du citoyen du Québec recommande que tout enfant de 6 à 16 ans domicilié au Québec ait accès à l’éducation publique, peu importe son statut d’immigration ou celui de ses parents. Cette mesure est non seulement dans l’intérêt des enfants, mais aussi dans celui de la société puisque la scolarisation contribue indéniablement à l’intégration dans la collectivité.
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2015-03-30
Service access, continuity and complementarity for young people with an intellectual disability or an autism spectrum disorder