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2015-10-12CNDH: Comunicado de Prensa (Octubre 2015)
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2015-10-12
FRA 2015_Alternatives to detention_compilation key materials
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2015-05-29Ombudsman urges corporate culture overhaul, ongoing oversight of Hydro One
Reporting on the largest investigation in his office’s history – comprising more than 10,500 complaints – the Ombudsman revealed a litany of egregious problems with billing and customer service arising from Hydro One’s disastrous installation of a new customer information system in May 2013, which he estimates affected well over 100,000 customers.
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2015-05-29
Ombudsman oversight coming soon to municipalities, universities and school boards
The public will be able to complain to the Ontario Ombudsman about school boards as of September 1, 2015, and about municipalities and universities as of January 1, 2016, now that the dates have been proclaimed for the relevant sections of the Ombudsman Act, 1990, the Public Sector and MPP Accountability and Transparency Act is coming into force.
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2013-04-24
Grumbles, Gripes and Grievances - the role of complaints in transforming public services
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2015-05-27
Parliamentary and Health Service Ombudsman welcomes government commitment to Public Service Ombudsman
Parliamentary and Health Service Ombudsman Dame Julie Mellor welcomed the government’s commitment to a single public service ombudsman which will make it much simpler and easier for citizens to complain about public services in England.
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2015-05-26
Asia Austral & Pacífico
Lea aquí para más información sobre la Región de Asia Austral & Pacífico (APOR).
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2014-02-10
Omudsman of Puerto Rico - Annual Report 2009/2010 - ES
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2013-06-13
Anti-corruption training open for registration
Registration is now open for the annual IOI training, which will be held from 15 – 18 September 2013 in Vienna, Austria. This training held in cooperation with the International Anti-Corruption Academy (IACA) is designed for ombudsman staff of institutions with an anti-corruption mandate.
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2014-02-10
Commonwealth Ombudsman - Annual Report 2007/2008 - EN
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2015-05-22
IOI World Conferences
Pursuant to Article 14.4 of the IOI By-laws “A regular meeting of the Voting members (the General Assembly) shall be held in conjunction with each International Ombudsman Conference, at least every four years.”
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2015-05-21
17° Anniversaire de l’Association des Ombudsmans et Médiateurs de la Francophonie
Le 20 mai marque l’anniversaire de la fondation de l’Association des Ombudsmans et Médiateurs de la Francophonie (AOMF) en Mauritanie en 1998, initiative novatrice et prometteuse de 18 membres fondateurs. Aujourd’hui, 17 ans plus tard, l’Association compte une cinquantaine de membres répartis dans différents pays d’Afrique, d’Amérique, d’Asie et d’Europe.
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2014-02-10
Commonwealth Ombudsman - Annual Report 2012/2013 - EN
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2014-08-25
Public Interest Commissioner - Annual Report 2013/2014 - EN
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2015-05-20
El Valedor do Pobo Galicia publica en la web todas sus recomendaciones
El Valedor do Pobo Galicia refuerza su compromiso con la transparencia y publica en la web todas las recomendaciones dirigidas a las administraciones que supervisa.
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2015-05-20
Allocution du Protecteur du citoyen du Québec au Forum des ombudsmans canadiens – L’évaluation de la performance de l’ombudsman : comment répondre à sa nécessité, tout en évitant les écueils?
Lors d’une conférence donnée au Forum des ombudsmans canadiens, le 13 mai, la protectrice du citoyen du Québec, Mme Raymonde Saint-Germain, s’est exprimée sur la question de l’évaluation de la qualité du travail de l’ombudsman et de son impact. Un sujet d’actualité, puisque les ombudsmans, de plus en plus appelés à répondre de leur performance et de leur valeur ajoutée, sont à la recherche de critères et d’indicateurs sur lesquels appuyer objectivement leur évaluation, a-t-elle souligné.
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2015-05-20
Ombudsman hospital investigation finds people are afraid to complain
An investigation by Ombudsman Peter Tyndall has found that people are afraid to complain about the care and treatment they receive in hospitals because they are concerned about the repercussions for themselves or their loved ones.
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2015-10-02
Courtney Tolmie - Senior Program Director at the Results for Development Institute (R4D)
Courtney Tolmie - Senior Program Director at the Results for Development Institute (R4D)
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2015-05-18
Distinguished consumer and health champions join the Parliamentary and Health Service Ombudsman’s board
Julia Tabreham, founder and chief executive of Carers Federation, and Ruth Sawtell, who has an extensive complaint handling, health regulation and audit background, have been appointed to the Parliamentary and Health Service Ombudsman’s board as non-executive directors.
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2015-05-18
Ombudsman probes Lands Department's system of regularisation of illegal occupation of Government land and breach of lease conditions
The Ombudsman, Ms Connie Lau, declared today (May 7) a direct investigation into the Lands Department (LandsD)’s system of regularisation of illegal occupation of Government land and breach of lease conditions. The aim is to identify any impropriety involved.
