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2013-07-05Anti-corruption training – a few places left
This year's IOI training is directed specifically towards ombudsman staff of institutions with an anti-corruption mandate. A few places are still left! The deadline for registrations is 18 August 2013. Register now!
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2013-11-22The Catalan Ombudsman recommends institutions to actively combat energy poverty
Rafael Ribó proposes a "winter truce" for people at risk of exclusion to stop cuts of light, gas and water for non-payment. He also proposes to set up a social price for butane and to bank on progressive pricing of water supply. Some other proposals for possible immediate application are a Working Group, to disseminate information about grants and allowances, to involve the network of houses of social inclusion and promoting educational actions for energy saving.
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2015-06-10El valedor do pobo completa la tramitación parlamentaria del Informe 2014
El valedor do pobo, José Julio Fernández, completó hoy la tramitación parlamentaria del Informe Ordinario 2014 con su comparecencia ante el pleno de la Cámara gallega. Uno de los aspectos más destacables de la actividad del año 2014 tiene que ver con que cada vez más ciudadanos se dirigen al alto comisionado parlamentario para exponerle sus reclamaciones de manera colectiva.
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2015-06-10Public service complaints to the Ombudsman rise by 11%
Complaints to the Ombudsman about public services rose by 11% to over 3,500 in 2014. Launching his annual report today (Wednesday 10 June) Ombudsman Peter Tyndall said the increase was mainly due to the additional 200 public bodies which came within his jurisdiction for a full year for the first time in 2014. These included bodies in the education sector such as the State Examinations Commission and Student Universal Support Ireland (SUSI).
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2014-03-06Síndic de Greuges de Catalunya - Report on provisions of general interest services and corporate practices (Feb 2014) EN
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2015-06-05President Walters welcomes re-launch of IOI website
Regarding the IOI’s future communication strategy, the IOI Board of Directors agreed at its Vienna meeting in October 2014 that a re-launch of the IOI website was long overdue and should become the main priority of the IOI’s public relations work. IOI President John R. Walters is pleased to present the IOI’s new web appearance to the IOI community!
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2016-02-29Kiribati Public Service Office – Complaint Handling Toolkit
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2016-02-29Ombudsman New South Wales – Communication During an Investigation checklist
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2016-02-29Ombudsman New South Wales – Issues Impacting on How Complaints Are Dealt With
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2016-02-29Ombudsman New South Wales – Managing Complainant Expectations
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2016-02-29Ombudsman New South Wales – Training notes – Getting the most out of interviewing a complainant
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2016-02-29Ombudsman New South Wales – Presentation notes – Core components for an Ombudsman
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2016-02-29Ombudsman New South Wales – Presentation notes – Ethics, accountability, transparency and fairness
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2016-02-29Kiribati Public Service Office – Complaint Handling Toolkit
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2016-02-29Ombudsman New South Wales – Issues Impacting on How Complaints Are Dealt With
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2015-06-03El Síndic recomienda revisar la legislación para que personas con incapacitación puedan ejercer su derecho de voto
Los procesos de incapacitación judicial a menudo no investigan suficientemente la capacidad jurídica de la persona afectada. Diversas personas con discapacidad intelectual o psicosocial han solicitado la intervención del Síndic. El Comité de los Derechos de las Personas con Discapacidad de la ONU recomendó en el año 2011 modificar la normativa electoral para garantizar el voto a las personas con discapacidad.
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2014-06-10Outcome Document: Effective Parliamentary Oversight of Human Rights
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2015-06-01Open letter concerning Mediterranean refugee crisis
The tragic events of the past months where hundreds of people lost their lives in the Mediterranean Sea have filled the world with tremendous shock. Behind this humanitarian disaster lies a deep human rights crisis, where migrants try to flee from war or poverty. The IOI therefore calls on its members in an open letter to encourage their respective governments and administrations to join forces to find solutions for this refugee crisis.
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2015-06-01Colombo participó de la VI Asamblea General del ILO
La Defensora de Niñas, Niños y Adolescentes de la Provincia de Santa Fe a cargo de la Defensoría del Pueblo Zona Sur, Analía Colombo, expuso este jueves en la VI Asamblea General del Instituto Latinoamericano del Ombudsman–Defensor del Pueblo. La actividad, que se lleva a cabo en la Universidad Federal de Río de Janeiro entre el 28 y el 29 de mayo, reúne a los defensores y ombudsman de toda América latina.
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2015-05-31Ombudsman releases second annual report
The Bahrain Ombudsman, the first Independent Ombudsman in the Region, presents its second annual report. The Office investigates complaints against employees of the Ministry of the Interior (MOI) and has the important role of ensuring that prisoners and detainees are treated appropriately and are not subject to torture or cruel, inhuman or degrading treatment.