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2021-06-24Webinar on “Recalcitrant Respondents”
The University of KwaZulu-Natal and the African Ombudsman Research Centre (AORC), a research and training arm of the African Ombudsman and Mediators’ Association (AOMA), cordially invite you to a facilitated discussion themed: “Recalcitrant Respondents” to be held on Tuesday, 29 June 2021. Panellists of this online exchange include Hon. Augustine N. Makgonatsotlhe (Botswana), Deborah Glass (Australia), and Dr. Ahmed Aboul Wafa (Egypt). Registration is now open!
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2021-02-10
Commissioner for Fundamental Rights conducts on-site inspection at Kalocsa children’s home
Based on the information that appeared in the press, as well as warnings from some of the MPs, with regard to the gravity of the concerns, Ombudsman Dr Ákos Kozma launched an ex officio inquiry into the operation of the Kalocsa Children’s Home, Primary School and Vocational School of the Special Children’s Home Centre, Primary School and Vocational School of the Ministry of Human Capacities, in order to clarify the circumstances.
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2021-04-13
New Best Practice Paper on how to deal with challenging behaviour
Ombudsman staff who investigate complaints often say the hardest part of the job is handling the behaviour of some of the people who use their services. They may be angry, frustrated, or distressed; occasionally, they even may demonstrate threatening behaviour. Issue 6 of the IOI’s Best Practice Paper series provides guidance to help complaint handlers deal with such challenging behaviour and improve their service.
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2021-02-17
High Commissioner for Human Rights publishes special reports
The High Commissioner for Human Rights of the Russian Federation has published two new special reports concerning the “Observance and Protection of the Rights of Persons with Disabilities in the Russian Federation” and “Human Rights Protection during the Spread of Covid-19”.
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2021-03-17
Online presentation of Comparative Study on American Ombudspersons
The Defensoría del Pueblo (Ombudsman) of Buenos Aires invites all interested parties to the presentation of its Comparative Study of Ombudsperson Institutions throughout the American Continent. Among others, this study examines the framework, structure, functions, and public relations of 135 Ombudsman Offices throughout the American Continent. The discussion, which will be held on 22 March 2021, is now open for registration!
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2021-03-22
ECRI highlights 2020: Inequalities related to COVID-19, growing religious intolerance, backlash against LGBTI people
The Council of Europe’s anti-racism commission (ECRI) in its 2020 annual report published today, ahead of the International Day against Racial Discrimination marked on 21 March, identified four key challenges Europe was facing last year. These are: mitigating the disproportional impact of the Covid-19 pandemic on vulnerable groups, tackling deep-rooted racism in public life, combating anti-Muslim racism and antisemitism in the face of terrorism, and addressing the backlash against the protection of human rights of LGBTI people.
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2021-08-11
Acting Ombudsman Arrangements
Penny McKay will serve as Acting Commonwealth Ombudsman following the retirement of Michael Manthorpe PSM.
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2021-05-14
PHSO starts to regularly publish casework
On Thursday 29 April 2021, PHSO started the routine publication of their primary and detailed investigations on their website. You can view their cases on their new publishing platform. They published around 15 of their decisions and will continue to publish cases on the second and fourth Wednesday of each month. The number of cases they publish will gradually increase over the next few months.
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2021-06-30
Ombudsmen of Portugal and Cape Verde sign Cooperation Protocol
The Ombudsmen of Portugal and Cape Verde, Maria Lúcia Amaral and José Carlos Delgado, signed a Cooperation Protocol to strengthen the conditions for sharing knowledge, good practices and exchanging experiences, as well as facilitating citizens’ access to their institutions.
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2021-03-09
Poland must apply internationally recognized standards to ensure Ombudsman can operate without interruption
In view of current developments in Poland, the IOI reissues its official letter of support from October 2020, stating its opinion on provisions regulating the transitional period until a new office holder will be elected for the position of the Polish Commissioner for Human Rights. Poland must apply and consider internationally recognized standards such as the Venice Principles to ensure that the Ombudsman institution is able to fulfil its mandate without interruption in the service of the citizens of Poland.
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2021-02-25Greek Ombudsman - Return of third country nationals - Special Report 2019 - EN
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2023-10-02
IOI Decision-making Process
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2021-03-12
Best Practice Paper on “Giving Voice to Mental Health Patients” now available
The IOI is pleased to present the next issue of its Best Practice Paper series (BPP). Issue 5 puts a focus on the rights of mental health patients, especially those who are involuntarily detained in psychiatric facilities or required to take medical treatment. The BPP is based on observations made by the Ombudsman of Alberta and the British Columbia Ombudsperson.
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2021-07-05
Passing of former Ombudsman Carlos Alberto Ferreira Pinto
It is with a deep sadness that we have learned of the early and unexpected passing of Dr. Carlos Alberto Ferreira Pinto, former Ombudsman of the Republic of Angola, by natural cause on 2 July 2021 in Luanda.
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2021-03-08
Seoul Metropolitan Government Citizens' Ombudsman Commission celebrates 5th Anniversary
This year marks the fifth anniversary of the Seoul Metropolitan Government Citizens' Ombudsman Commission since it was launched for the first time among local governments of Republic of Korea in February 2016 as an independent collegiate administrative agency. As an ombudsman organization, the commission is responsible for monitoring the municipal administration and protecting the rights and interests of our valued citizens.
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2021-03-01
Virtual workshop on NHRI’s role in implementing UNGP+10
June 2021 will see the 10-year anniversary of the adoption of the UN Guiding Principles on Business & Human Rights (UNGPs) by the UN Human Rights Council. On 18 March 2021, the GANHRI Working Group on Business and Human Rights will hold a virtual workshop on NHRI’s role in implementing the UNGP+10.
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2021-04-08
Ombudsman Sindh orders Accountant General to pay service dues
The Honourable Ombudsman Sindh, Ajaz Ali Khan expressed his concern about inordinate delay in grant of family pension to the legal heirs of deceased government employees by the office of Accountant General Sindh, Karachi.
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2021-03-10
Ombudsman webinar on Catalan Public Order Model
The Catalan Ombudsman is organizing a webinar about the Catalan Public order model. The webinar will be held on 15 March 2021, at 16h00 Central European Time (CET). The webinar will be streamed on Youtube.
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2021-03-09
2020 Annual Report: 142 Recommendations for Stronger Human Rights Protection
Ombudswoman Lora Vidović has submitted to the Croatian Parliament her annual report for the year 2020 containing an analysis of the issues faced by the citizens in the exercise of their human rights and incidences of discrimination. Its value lies especially in its 142 recommendations, mostly issued to the competent state administration bodies and aimed at achieving stronger human rights protection in virtually all areas of life.
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2021-02-24
President urges all Ombudsman institutions to review schemes to ensure consistency with Venice Principles
On 23 February the African Ombudsman Research Centre (AORC) hosted a Webinar, in collaboration with the IOI, to discuss the UN Resolution on Ombudsman and Mediators. IOI President Peter Tyndall spoke at the webinar, along with IOI Secretary General Werner Amon, and the Médiateur of the Kingdom of Morocco, Judge Mohamed Benalilou.