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2023-11-30NIPSO - Report - Investigation of a complaint against Belfast Health and Social Care Trust - EN
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2023-11-30
OTO - Annual Report - EN
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2022-01-04How to deliver an effective apology
Not everyone understands the power of an apology, or how to make a good one. Australia’s Commonwealth Ombudsman published a factsheet for education providers to explain why an apology is powerful, and what you should or shouldn’t say when apologising.
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2021-11-23
Council of Europe member states must prioritise children’s rights every day
On the occasion of World Children’s Day, Council of Europe Commissioner for Human Rights, Dunja Mijatović calls on political leaders to ensure that children’s rights remain firmly on top of their agendas. Council of Europe member states must take all necessary measures to build strong societies for the future. This means investing in children from early childhood on, to ensure their equal access to rights and address rising levels of child poverty.
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2021-06-08
Dublin Declaration adopted by IOI General Assembly
The Dublin Declaration sets out the contribution Ombudsman organisations will make to the UN Agenda 2030, especially the prerequisite of leaving ‘no one behind’ and ensuring that all persons can fulfil their potential in equality. The declaration commits to working towards achieving equality of access to vaccination, urging vaccines to be treated as a global public good to be made available equally around the globe.
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2021-07-07
Hidden prison disciplinary hearings lack scrutiny, Victorian Ombudsman finds
A Victorian Ombudsman investigation has found prisoner disciplinary hearings are still done “in the dark” and the potential for unfairness remains rife. The probe into the prison disciplinary process, which deals with prisoners who break prison rules, also found prisoners with mental health issues and cognitive impairment were not always offered adequate support and information.
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2021-05-06
Skúli Magnússon elected new Parliamentary Ombudsman of Iceland
On April 26, the Althingi, the Parliament of Iceland, elected Skúli Magnússon, President of the District Court of Reykjavik, as the Parliamentary Ombudsman.
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2021-09-27
Commonwealth Ombudsman publishes Code of Practice for Vocational Education and Training sector education providers
The Commonwealth Ombudsman publishes a Code of Practice for Vocational Education and Training sector education providers.
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2021-06-07
Queensland Ombudsman presents report on timeliness of responses to notifications of fire ant activity
Fire ants report: Timeliness of responses to notifications of suspected fire ant activity is a new publication from the Office of the Queensland Ombudsman on the timeliness of the National Red Imported Fire Ant Eradication Program’s responses to notifications of suspected fire ant locations made by members of the public.
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2021-06-01
Public Defender of Rights presents report on activities in 2020
The Public Defender of Rights of Slovakia has presented her annual report for the year 2020. Throughout 2020, the Public Defender of Rights followed the objective of discharging her function independently, impartially, apolitically and professionally.
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2021-07-29
Ombudsman annual review highlights widening cracks in council complaints systems
The ‘widening cracks’ in local government complaint handling are being highlighted in the Local Government and Social Care Ombudsman’s annual review of complaints 2020-2021, published today.
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2021-10-11
Publication on access to justice for vulnerable and energy-poor consumers
A new publication by Naomi Creutzfeldt, Chris Gill, Marine Cornelis, and Rachel McPherson offers a novel socio-legal approach to access to justice, alternative dispute resolution, vulnerability and energy poverty. It assembles the findings of an interdisciplinary research project studying access to justice and its barriers in the UK, Italy, France, Bulgaria and Spain (Catalonia).
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2021-09-10
Future Emergency Benefit Programs Must Be Fair
Alberta Ombudsman releases own motion investigation report into the government's Emergency Isolation Support program.
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2021-06-21
Parliamentary Ombudsman publishes Annual Report 2020
The Ombudsman’s work in 2020 was marked by the COVID-19 situation and a relatively large number of complaints, among other things. This is evident from the newly published Annual Report.
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2023-11-24
BC Ombudsperson - Report - No notice, no benefit - EN
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2020-05-26
Africa Day 2020 - Message from AOMA President
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2023-11-23
Azerbaijan Annual Report 2021 - EN
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2023-11-23
Azerbaijan Annual Report 2020 - EN
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2023-11-23
Azerbaijan Annual Report 2022 - EN
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2023-11-23
Azerbaijan Annual Report 2017 - EN