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2015-11-04Strategic and business planning
Strategic and business planning is an important part of an office’s corporate governance framework. Its purpose is to continuously improve the office’s outward-facing and inward-facing services by establishing a set of clearly defined expectations and outcomes.
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2015-07-27Pacific Ombudsaman Alliance Network News Issue 36
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2025-04-25
Inspector’s report on Southern Queensland Correctional Centre released
Under the Inspector of Detention Services Act 2022 (IDS Act) the Queensland Ombudsman, Mr Anthony Reilly, is also the Inspector of Detention Services (Inspector). Under the IDS Act, the Inspector must inspect each prison in Queensland every five years and release a report about the inspection. The report makes 37 recommendations for areas of improvement for the women’s prison.
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2011-07-22
Public Defender publishes first report on NPM activities
Enthrusted with the National Preventive Mechanism against Torture (NPM), the Spanisch national Ombudsman Institution – the Public Defender – has conducted 231 inspection visits of places of deprivation of liberty during its first working year. The Office of the Public Defender headed by María Luisa Cava de Llano has accordingly published a first MNP Report.
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2015-06-03
europe united-kingdom public-service-ombudsman-wales public-services-ombudsman-wales-act-2005
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2011-10-07
New Director on the I.O.I. Board
A long-standing and valuable member from the African Region left the I.O.I. Board of Directors when Ms Amina Ouédraogo (Burkina Faso) retired from her office as Médiateur du Faso in June 2011. Following a regional I.O.I. meeting Ms Traore, the new Ombudsman in Burkina Faso will fill the vacant position of an African Director on the Board.
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2020-02-21
Joint Statement in Support of Georgian Public Defender (Ombudsman) - Feb. 2020
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2020-04-10
Parliamentary Ombudsman nominates new Human Rights Delegation
On 27 March 2020, Petri Jääskeläinen, the Parliamentary Ombudsman, nominated a new Human Rights Delegation to serve a term from 1 April 2020 to 31 March 2024. The Delegation has 38 members; a total of 134 people applied to join the Human Rights Delegation.
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2017-03-24
Occasional Paper #59
Ombudsman institutions around the world (1997) Roberta O.C. Jamieson Analysis and comparision of a plurality and practice. Ms Jamieson is the Ombudsman of Ontario, Canada.
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2020-04-03
Note on exceptional and temporary justified absences motivated by family assistance
The Ombudsman received several complaints from workers whose functions are incompatible with the teleworking regime and are forced to miss work to provide support to the elderly who are part of their household and depend on their permanent support, especially in the face of the recent closure of social responses in which they were integrated (day centers and homes).
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2019-11-25
Ombudsman Hong Kong probes LCSD’s regulation of public coaching activities at public swimming pools
The Ombudsman of Hong Kong, Ms Winnie Chiu, has recently announced a direct investigation to examine the Leisure and Cultural Services Department (LCSD)’s regulation of public coaching activities at public swimming pools.
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2018-02-07
Public Services Ombudsman for Wales: Code of Conduct Casebook - Issue 15 (January 2018)
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2011-01-18
Chancellor of Justice started preparatory work for fulfilling the tasks of Children's Ombudsman
The Estonian Chancellor of Justice has, as of 1 January 2011, formed a new division in his office dealing only with children's rights. This is done in the framework of preparatory activities for becoming Children's Ombudsman.
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2020-04-27
Covid-19 - Letter from UN Hight Commissioner for Human Rights (April 2020)
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2020-12-14
Chief Ombudsman says Auckland Prison has to change
New Zealand Chief Ombudsman Peter Boshier says Auckland Prison’s culture remains one of containment rather than rehabilitation despite promised changes. Ombudsman Boshier today released the report of his first unannounced inspection of New Zealand’s only maximum security prison.
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2020-12-14
EU Ombudsman asks Commission to improve approval process for substances in pesticides
The Ombudsman has made three suggestions to the European Commission to improve the process of approving “active substances” – the components in pesticides that act against specific pests or plant diseases – for use in pesticides. The Ombudsman asked the Commission to approve active substances only for uses that have been confirmed as safe by the European Food Safety Authority (EFSA); to publish an explanation of its approvals of active substances in language easily understandable to the public; and to use the confirmatory data procedure with particular restraint.
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2019-01-28
Ombudsman releases new tools to promote municipal transparency
Ontario Ombudsman, Paul Dubé, released last Friday, 25th of January, two new reference tools for municipal officials and the public, to help ensure that the province’s open meeting laws are consistently applied.
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2011-01-20
Catalan Ombudsman presents first report on Prevention of Torture
Catalan Ombudsman Rafael Ribó delivered the first report of the Catalan Authority for the Prevention of Torture and other Cruel, Inhuman or Degrading Treatment to the Office of the President of Parliament on 10 January 2011.
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2010-02-02
New Local Government Ombudsman appointed
Dr. Jane Martin has been appointed as Local Government Ombudsman. She took up her post in the Coventry office on 11 January 2010 joining the two other Local Government Ombudsmen, Tony Redmond and Anne Seex.
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2019-11-18
Ombudsman Hong Kong announces results of own motion investigation
The Ombudsman of Hong Kong SAR, Ms Winnie CHIU, announced on 14 November, 2019, the results of an own motion investigation on the notification mechanism and arrangements for imprisoned singleton public rental housing tenants.