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2016-06-13Ombudsman reveals mistakes in children's protection
The Czech Ombudsman's Office has looked into 142 complaints against the bodies for social and legal protection of children (OSPOD) in the past two years and has found mistakes in 77 cases (54 percent).
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2016-06-13
Victorian Ombudsman tables report on misuse of council resources
A culture of entitlement among some council workers must be dealt with before a major scandal erupts, says Victorian Ombudsman Deborah Glass.
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2015-10-15New Zealand - Annual Report 2014/2015 EN
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2015-07-15
Local Government Ombudsman - Annual Report 2013/2014 EN
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2014-08-13
Control Yuan - Annual Report 2008 - EN
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2016-06-29
Ombudsman Hong Kong announces results of direct investigation
The Ombudsman, Ms Connie Lau, announced the completion of a direct investigation into the Government's provision of public columbarium niches.
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2016-06-08
Veterans Ombudsman releases review on support available to ill and injured RCMP members
Veterans Ombudsman Guy Parent released a review on Supporting Ill and Injured RCMP Members and their Families.
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2015-11-04
Measuring and monitoring performance
As with any other public or private sector organisation, it is important that offices monitor, measure and report on their performance. This will provide the Ombudsman and senior staff with confidence in the work of the office. It will also allow the office to demonstrate to the community that it is making appropriate and efficient use of the funding and resources with which it is provided. In some jurisdictions, this information can also be of assistance to the Parliamentary Committees tasked with overseeing the work of the Ombudsman. Offices can use this information to support applications for additional funding and resources, particularly if there is a clear increase in a particular area of the office’s work. And finally, this information will be useful to demonstrate the office’s importance to the community.
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2016-05-31
Ombudsman Hong Kong conducts own-motioned investigation into Housing Department's mechanism
The Ombudsman, Ms Connie Lau, announced a direct investigation to examine whether the mechanism of the Housing Department (HD) for taking follow-up action against unauthorised alterations by public housing tenants in their units is adequate and effective.
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2015-08-06
Human Rights Defender - Equal Treatment Report 2013 EN
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2015-05-20
Ombudsman hospital investigation finds people are afraid to complain
An investigation by Ombudsman Peter Tyndall has found that people are afraid to complain about the care and treatment they receive in hospitals because they are concerned about the repercussions for themselves or their loved ones.
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2015-06-08
Latvia - Ombudsman - Report on the free education (May 2012) - EN
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2016-02-03
Albania - Annual Report 2012 EN
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2016-08-31
the-public-protector-act-no-15-of-2016
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2016-09-01
Good Practice Guide for Public Sector Agencies
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2016-05-23
IOI President John Walters speaks at the Control Yuan
International Ombudsman Institute (IOI) President John R. Walters visited the Control Yuan on the morning of May 18, 2016, delivering a speech on the development of African ombudsman institutions and the challenges that they face.
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2014-02-07
Spain Síndic de Greuges de Catalunya - Annual Report 2013 ES
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2015-11-18
Slovenia - Annual Report 2006 (Summary) - EN
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2015-11-04
Governance and office management
This section of the Starter Kit provides information and resources relating to the good governance of the office and how to support the office’s core functions. Strategic and business planning – establishing and implementing the strategic direction for the office Measuring and monitoring performance – Monitor the efficiency and effectiveness of the office, for internal and external reporting New functions and a growing office – considerations for proposed new functions and handling an expanding office Risk management – risk considerations for Ombudsman offices Records management – considerations for proper records management Challenges to jurisdiction – difficulties the office can face when its legislated jurisdiction is changed by government or challenged in court.
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2016-06-14
Ombudsman Hong Kong announces results of three direct investigation reports
The Ombudsman announces reports on “MD’s Follow-up Mechanism on Recommendations Made in Marine Incident Investigation Reports” on “Government's Tree Management Regime and Practices” and “Government’s Handling of four Stonewall Trees along Bonham Road” in a press conference this week.