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2015-07-15Local Government Ombudsman - Annual Report 2013/2014 EN
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2014-08-13
Control Yuan - Annual Report 2009 - EN
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2015-11-04Measuring and monitoring performance
As with any other public or private sector organisation, it is important that offices monitor, measure and report on their performance. This will provide the Ombudsman and senior staff with confidence in the work of the office. It will also allow the office to demonstrate to the community that it is making appropriate and efficient use of the funding and resources with which it is provided. In some jurisdictions, this information can also be of assistance to the Parliamentary Committees tasked with overseeing the work of the Ombudsman. Offices can use this information to support applications for additional funding and resources, particularly if there is a clear increase in a particular area of the office’s work. And finally, this information will be useful to demonstrate the office’s importance to the community.
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2016-02-03
Albania - Annual Report 2012 EN
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2016-05-23
IOI President John Walters speaks at the Control Yuan
International Ombudsman Institute (IOI) President John R. Walters visited the Control Yuan on the morning of May 18, 2016, delivering a speech on the development of African ombudsman institutions and the challenges that they face.
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2015-08-06
Human Rights Defender - Equal Treatment Report 2013 EN
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2015-05-20
Ombudsman hospital investigation finds people are afraid to complain
An investigation by Ombudsman Peter Tyndall has found that people are afraid to complain about the care and treatment they receive in hospitals because they are concerned about the repercussions for themselves or their loved ones.
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2015-06-08
Latvia - Ombudsman - Report on the free education (May 2012) - EN
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2014-08-13
Control Yuan - Annual Report 2008 - EN
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2013-02-21
IACA Newsletter 01 2013
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2015-11-18
Slovenia - Annual Report 2006 (Summary) - EN
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2015-11-04
Governance and office management
This section of the Starter Kit provides information and resources relating to the good governance of the office and how to support the office’s core functions. Strategic and business planning – establishing and implementing the strategic direction for the office Measuring and monitoring performance – Monitor the efficiency and effectiveness of the office, for internal and external reporting New functions and a growing office – considerations for proposed new functions and handling an expanding office Risk management – risk considerations for Ombudsman offices Records management – considerations for proper records management Challenges to jurisdiction – difficulties the office can face when its legislated jurisdiction is changed by government or challenged in court.
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2016-06-14
Ombudsman Hong Kong announces results of three direct investigation reports
The Ombudsman announces reports on “MD’s Follow-up Mechanism on Recommendations Made in Marine Incident Investigation Reports” on “Government's Tree Management Regime and Practices” and “Government’s Handling of four Stonewall Trees along Bonham Road” in a press conference this week.
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2016-06-13
FCO and Osgoode Hall Law School offer training on “Essentials for Ombuds”
The Forum of Canadian Ombudsman (FCO) and the Professional Development Program at Osgoode Hall Law School will once again offer the popular course on "Essentials for Ombuds" from 26 – 30 September 2016 in Ontario, Canada.
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2014-02-07
Spain Síndic de Greuges de Catalunya - Annual Report 2013 ES
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2016-06-07
Older people wanting to live at home is a human rights issue
Ombudsman Peter Tyndall spoke at the launch of a research report which estimated that 50% of nursing home residents could be living at home.
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2016-06-06
Complaints make public services better says Ombudsman Tyndall
Ombudsman Peter Tyndall wants to see more people complain about services provided by public bodies such as government departments, local authorities and the HSE. Launching his annual report for 2015 the Ombudsman said that complaints can be used to improve the delivery of public services.
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2016-08-25
APT - Annual Report 2015
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2016-02-04
ENOC Report: Safety and fundamental rights at stake for children on the move (Jan. 2016) – EN
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2015-04-01
International Ombudsman Institute - Anti-Corruption Training Course in Curacao - May 2015