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2015-03-30Selected Summaries of Investigations by PHSO July-Sept 2014
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2017-03-03
Declaration of Grand-Bassam (Eng)
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2017-03-27
Ombudsman City of Toronto - Annual Report 2016 - EN
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2015-09-30
Petitions Committee of the German Bundestag - Annual Report - 2012
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2016-02-22
Estonia - Annual Report 2010 - Summary - EN
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2015-12-02
Ombudsman des Vétérans : Le droit des vétérans à la divulgation et de connaître les motifs des décisions – le rapport de suivi (Juin 2015)
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2015-11-04Governance and office management
This section of the Starter Kit provides information and resources relating to the good governance of the office and how to support the office’s core functions. Strategic and business planning – establishing and implementing the strategic direction for the office Measuring and monitoring performance – Monitor the efficiency and effectiveness of the office, for internal and external reporting New functions and a growing office – considerations for proposed new functions and handling an expanding office Risk management – risk considerations for Ombudsman offices Records management – considerations for proper records management Challenges to jurisdiction – difficulties the office can face when its legislated jurisdiction is changed by government or challenged in court.
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2015-06-01
Open letter concerning Mediterranean refugee crisis
The tragic events of the past months where hundreds of people lost their lives in the Mediterranean Sea have filled the world with tremendous shock. Behind this humanitarian disaster lies a deep human rights crisis, where migrants try to flee from war or poverty. The IOI therefore calls on its members in an open letter to encourage their respective governments and administrations to join forces to find solutions for this refugee crisis.
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2015-05-21
2nd WB-IOI Roundtable - Summary Note
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2017-01-25
Winter in Europe – Ombudsman presents case study on asylum in Spain
People warming their hands over fire built in petrol drums in refugee camps should be able to find help and humanity in Europe, whose economy is second in the world and where countries are not at war. This is explained by the Ombudsman of Spain in a case study on “Asylum in Spain: International protection and reception system resources” presented and defended recently at the Spanish Parliament.
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2014-10-30
Commonwealth Ombudsman - Own motion investigation on complaint handling by Australian government agencies (Oct 2014) - EN
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2017-01-31
2016 Evaluation - a year’s activity by the Office of the Ombudsman
The Ombudsman of Spain (Defensor del Pueblo) reports on the Office’s activities in 2016 which – among other things – include the facilitated access to the Ombudsman’s services and statistics about the Office’s complaint handling as well as relevant undertakings and recommendations.
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2017-01-19
Ombudsman Hong Kong announces results of direct investigation into arrangements on display of publicity materials in public housing estates
The Ombudsman, Ms Connie Lau, today (January 19) announced the completion of a direct investigation into the arrangements on the display of publicity materials (“PMs”) in public housing estates.
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2015-11-16
New South Wales Ombudsman - Annual Report 2014/2015 - EN
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2017-03-21
ENNHRI General Assembly statement - March 2017
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2017-03-30
Flyer - Summer School: Detention monitoring applying the UN Nelson Mandela Rules
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2017-02-28
Status of Veterans Ombudsman recommendations
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2017-03-06
Ombudsman of Catalonia - Annual Report 2016 - Summary - EN
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2015-03-11
Local Government Ombudsman asks if children are being failed by complaints system
The pressures on the complaints system for children’s care services are being highlighted in a new report by the Local Government Ombudsman (LGO). In a number of case studies the LGO shows some of the common issues it sees in children’s social care complaints, including failure to recognise a children’s service complaint or long delays in the process.
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2017-01-12
Ranking of the Commissioner for Human Rights 2016
The Commissioner for Human Rights together with the CHR Office employees developed a ranking of problems which, in 2016, posed the greatest threats from the point of view of the respect for human rights and civil rights in our country.