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2021-03-10Médiateur de la Wallonie et de la Fédération Wallonie-Bruxelles - Rapport annuel 2005-2006 - FR
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2015-07-31
Ombudsman Ontario - Annual Report - 2012/2013 - EN
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2021-03-10
Médiateur de la Communauté française - Rapport annuel 2003-2004 - FR
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2021-03-11
Defensor del Pueblo - Informe Anual MNP 2018 - ES
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2021-03-03
Spain - Defensor del Pueblo Andaluz - Annual Report 2017 - ES
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2014-01-24
Australia - Ombudsman Tasmania - Annual Report 2009/2010 EN
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2021-02-24
France - Rapport annuel sur les droits de l'enfant 2020 - FR
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2020-04-03
Belgium Pensions Ombudsman - Annual Report 2019 FR
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2022-11-09
Serbia - Protector of Citizens - NPM Report 2021
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2018-06-07
Malta - Annual Report 2013 - EN
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2022-12-09Ombudsman probes repairs and maintenance of outdoor recreational and sports facilities under Leisure and Cultural Services Department
On 8 December, the Ombudsman of Hong Kong, Ms Winnie Chiu, announced the launch of a direct investigation to examine the repairs and maintenance arrangements of outdoor recreational and sports facilities under the Leisure and Cultural Services Department (LCSD).
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2021-03-23
Croatia - Ombudsman - Annual Report 2009 - EN
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2023-07-25
Survey Result of Ombudsman Services
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2021-09-03
PPN - Informe anual - 2019 - ES
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2018-05-07
Rapport annuel - Médiateur Pensions - FR- 2017
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2021-02-24
Cayman Islands - Ombudsman - Annual Report 2019 - EN
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2015-06-05
Denmark - Parliamentary Ombudsman - Annual Report 2012 EN
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2015-11-04
APOR Starter Kit
Starter Kit for New Ombudsman and Developing or Expanding Offices Welcome to a collection of Ombudsman resources, guidance and useful advice, prepared for the members of the Australasian and Pacific Ombudsman Region (APOR) with the financial support of the International Ombudsman Institute (IOI). This ‘starter kit’ is designed to provide assistance to newly established Ombudsman offices, as well as to those undergoing expansion or looking for assistance to develop existing services or new functions. The resources in this Sarter Kit are set out under a number of broad topics: Core principles Guiding principles How to build and maintain independence Governance and office management Strategic and business planning Measuring and monitoring performance New functions and a growing office Risk management Records management Challenges to jurisdiction Complaints and investigations Receiving and assessing complaints Conducting investigations Managing parties to a complaint Stakeholder engagement Members of Parliament Journalists Government agencies Outreach and awareness Contacts These pages provide information about the topic and include a range of resources relevant to the topic from other APOR members. This starter kit is a dynamic resource, meaning that the resources may be updated and new resources added over time. New or amended resources If your office has any resources you think may be useful to others, or previously provided resources that have been updated, please contact the Western Australian Ombudsman’s office by email at communications@ombudsman.wa.gov.au. Use of terms Throughout this Starter Kit, some common terms have been used: ‘Agencies’ refers to the Departments, authorities, organisations and other service provides within the Ombudsman’s jurisdiction. ‘Office’ means the office of the Ombudsman. ‘Ombudsman’ refers to the chief executive of the office, and if there are more than one Ombudsman, any or all of them, as relevant. ‘Public officers’ means the people employed in agencies. ‘Staff’ means the people employed in the office under the direction and control of the Ombudsman.
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2021-05-03
Federal Ombudsman - Annual Report - 2020 - FR
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2022-11-22
Queensland Ombudsman takes on new role as Inspector of Detention Services
The Inspector of Detention Services Act 2022 (IDS Act) seeks to improve detention services with a focus on promoting the humane treatment of detainees and prevention of harm. Under the IDS Act, the Ombudsman will have a new and additional role, the Inspector of Detention Services (Inspector).