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2015-06-03europe united-kingdom northern-ireland-ombudsman the-ombudsman-northern-ireland-order-1996-f25
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2016-03-02The Defensor del Pueblo presents the Annual Report 2015
The Defensor del Pueblo Annual Report 2015 presented before the Parliament reflects the changes in the manner of operation of this institution, as well as in the work itself. The principle intent of these changes has been to establish a better relationship with citizens based on their right to know the actions and reasons of public administration, and of all public institutions and affairs that affect or interest them.
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2017-03-21
ENNHRI General Assembly statement - March 2017
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2015-03-11
Australia - Ombudsman Tasmania - Annual Report 2013/2014 EN
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2017-04-12
Barcelona Declaration (4 April 2017)
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2017-03-03
Declaration of Grand-Bassam (Eng)
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2014-01-24
China - Ombudsman Hong Kong - Annual Report 2010 EN
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2016-02-22
Estonia - Annual Report 2008 - Summary - EN
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2016-12-21
The Federal Ombudsman’s “Medical Regularisation” investigation report has been published
The Federal Ombudsman conducted an investigation on the functioning of the Immigration Office 9ter Division which deals with applications for residence on medical grounds. That investigation report has now been presented to Parliament.
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2016-12-01
International Conference of Information Commissioners 2017
The International Conference of Information Commissioners (ICIC2017) will be jointly hosted by the UK Information Commissioner and the Scottish Information Commissioner and held in Manchester from 20 – 21 September 2017.
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2017-03-06
Ombudsman of Catalonia - Annual Report 2016 - Summary - EN
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2016-11-30
Ombudsman Quarterly Review – Spring 2016
The Office of the Ombudsman New Zealand has published the Ombudsman Quarterly Review – Spring 2016. Follow this news item to read more about the Ombudsman’s work and most recent projects.
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2017-02-28
Status of Veterans Ombudsman recommendations
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2016-12-14
Ombudsman thematic report leads to review of Welsh hospital care
A review of care for acutely sick patients in Wales will be launched in the New Year, following the publication of a Public Services Ombudsman for Wales thematic report.
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2016-12-15
President Tyndall attends OGP Summit 2016
The Open Government Partnership (OGP) – a multilateral initiative, which currently brings together 70 participating countries, NGOs and representatives from civil society – held its Summit 2016 in Paris. IOI President Peter Tyndall participated as one of the panelists of a roundtable on “The role of accountability institutions in advancing open government”.
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2016-12-13
The Quebec Ombudsman is given a new mandate
On December 9, 2016, the National Assembly of Quebec passed the Act to facilitate the disclosure of wrongdoings relating to public bodies. With the assent to this Act, the Quebec Ombudsman is tasked, as of May 1, 2017, to handle the disclosure of wrongdoing with regard to all public bodies subject to the Act.
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2016-12-13
Victorian Ombudsman announces inquiry into rehabilitation services post prison
The Victorian Ombudsman is seeking information from Victorians about their recent experiences with the provision of alcohol and drug rehabilitation services following contact with the criminal justice system.
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2015-05-29
Ombudsman Saskatchewan - Annual Report 2014 - EN
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2017-03-13
Local Ombudsman International Congress – Girona Declaration (Nov. 2016)
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2015-11-04
APOR Starter Kit
Starter Kit for New Ombudsman and Developing or Expanding Offices Welcome to a collection of Ombudsman resources, guidance and useful advice, prepared for the members of the Australasian and Pacific Ombudsman Region (APOR) with the financial support of the International Ombudsman Institute (IOI). This ‘starter kit’ is designed to provide assistance to newly established Ombudsman offices, as well as to those undergoing expansion or looking for assistance to develop existing services or new functions. The resources in this Sarter Kit are set out under a number of broad topics: Core principles Guiding principles How to build and maintain independence Governance and office management Strategic and business planning Measuring and monitoring performance New functions and a growing office Risk management Records management Challenges to jurisdiction Complaints and investigations Receiving and assessing complaints Conducting investigations Managing parties to a complaint Stakeholder engagement Members of Parliament Journalists Government agencies Outreach and awareness Contacts These pages provide information about the topic and include a range of resources relevant to the topic from other APOR members. This starter kit is a dynamic resource, meaning that the resources may be updated and new resources added over time. New or amended resources If your office has any resources you think may be useful to others, or previously provided resources that have been updated, please contact the Western Australian Ombudsman’s office by email at communications@ombudsman.wa.gov.au. Use of terms Throughout this Starter Kit, some common terms have been used: ‘Agencies’ refers to the Departments, authorities, organisations and other service provides within the Ombudsman’s jurisdiction. ‘Office’ means the office of the Ombudsman. ‘Ombudsman’ refers to the chief executive of the office, and if there are more than one Ombudsman, any or all of them, as relevant. ‘Public officers’ means the people employed in agencies. ‘Staff’ means the people employed in the office under the direction and control of the Ombudsman.