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2023-02-23Chancellor of Justice - Annual report 2021-2022 - Chapter on rights of people with disabilities - EN
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2023-04-14Queensland Ombudsman produces new series of videos to help complainants
To better explain the services, the Ombudsman institution has produced a series of videos about what an ombudsman is, who it can assist, how and when it should be contacted, and tips for effectively seeking help when making a complaint.
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2023-02-09
Alberta Ombudsman Annual Report 2021-2022
The Alberta Ombudsman’s office presents its 55th Annual Report. In her last report, which covers the activities of the office for the period of 1 April 2021 to 31 March 2022, Marianne Ryan bids farewell after five years as Alberta Ombudsman.
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2023-02-09
Ombudsman attends symposium of Justice and Accountability Programme
The Office of the Ombudsman attended the closing symposium of the 5 year Justice and Accountability Programme called Chilungamo at Bingu International Convention Centre in Lilongwe. Through this program, the office received funding to implement seven main activities which were packaged into four strategic areas of resolution of backlog of cases, public awareness, stakeholder engagement and capacity building.
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2023-02-09
Ombudsman issues guide for care providers on good record keeping
The Local Government and Social Care Ombudsman issued a guide to help care providers learn from its complaints involving record keeping. The new guide focuses on a number of case studies highlighting the common issues the Ombudsman sees, and also includes good practice tips to help providers avoid the problems from occurring in their own settings.
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2023-02-23
Public Protector and United Nations Resident Coordinator confer
The Public Protector, Mrs. Caroline Sokoni, and United Nations in Zambia Resident Coordinator, Ms. Beatrice Mutali, held a stakeholder engagement meeting to foster and enhance collaboration in the promotion of the rule of law and public administration.
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2023-03-08
Patient Ombudsman Ontario publishes Annual Report 2021-22
In its latest annual report, Patient Ombudsman shares complaints data from 2021/22, and reflects on the ways in which the COVID-19 pandemic continues to strain Ontario’s health care system. The report focuses on staffing issues, access to care, and a lack of courtesy and respect.
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2023-03-30
Ombudsman to investigate cases of people with development disabilities who are inappropriately housed in hospitals
On 27 March 2023, Ontario Ombudsman Paul Dubé announced a new investigation into the plight of adults with developmental disabilities who are inappropriately housed in hospital due to a lack of supports and services in the community.
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2023-02-09
Next Best Practice Paper deals with mediation as an effective tool in complaint investigation
The mediation process is a tool that enables personal interaction and respectful and direct dialogue for promoting dispute resolution. It has existed in many countries for several decades as an alternative to the classic complaint handling procedure. Issue 8 of the IOI’s Best Practice Paper series was developed by the Ombudsman and State Comptroller of Israel and draws on the office’s vast experience in this field.
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2023-03-09
Birmingham to change complaints process following Ombudsman report
Birmingham City Council has agreed to revisit the way it responds to complaints about respite care for children with disabilities after it wrongly told families to appeal to the Ombudsman.
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2023-07-25
01. Plenary Session I: Mr Chris Field - Evolution of Ombudsmanship
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2023-01-27
Working meeting on children living and working on streets
On January 25, 2023, the Public Defender’s Office of Georgia held a working meeting with representatives of state agencies and service providers on the rights of children living and working on the street.
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2022-12-01
Amalgamation grants paid in full after Ombudsman Commission intervention
The Divine Word University (DWU) received its full amalgamation grants from the National Government after a mediation between the Ombudsman Commission, the DWU University Council and the Department of Higher Education Research Science and Technology. The mediation was mainly to address a planned fee increase by the University and to find ways the University can explore to avoid passing the costs to the parents. Chief Ombudsman Richard Pagen led the mediation.
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2023-03-02
Thailand Ombudsman initiates a systemic investigation on tougher law for road safety
Considering the statistic on road accidents, Mr. Songsak Saicheua, Thai Ombudsman, launches a systemic investigation seeking solutions to amend obsoleted and ineffective laws and regulations. The Ombudsman’s resolution aims to reduce deaths caused by road accidents.
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2022-11-21
Ombudsman attends 10th anniversary of South African Military Ombudsman
The Angolan Ombudsman, Ms. Antónia Florbela Rocha Araújo, at the invitation of the South African Military Ombudsman, Lt Gen (Ret) Vusi Masondo, attended the annual symposium marking the 10th Year Anniversary since the establishment of the South African Military Ombudsman Office, under the theme: "The Role of the Ombudsman in the Oversight Within the Civil Military Architecture: Threats, Resilience, Responsiveness and Future Implications".
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2022-12-07
Human Rights Day
Later this week, the UN High Commissioner for Human Rights will be launching a year-long, Office-wide “UDHR 75 initiative” to commemorate the 75th anniversary of the UDHR and the 30th anniversary of the Vienna Declaration and Programme of Action that paved the way for the establishment of his Office.
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2023-01-26
New Ombudsman of Nova Scotia appointed
The Province of Nova Scotia has appointed Christine Brennan as Ombudsman. The appointment, for a term of five years, is effective immediately.
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2023-01-12
COLOUR EARTH - Ararteko's documentary on children and climate justice
The Ombudsman of the Basque Country (Ararteko) presents “Colour Earth”; a documentary that features a collective and intergenerational conversation on how the climate crisis is affecting children and young people, and uses colours to identify inspiring concepts for change. The documentary is available with subtitles in Basque, Spanish and English.
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2021-06-24
People's Advocate Moldova - Annual Report 2020 Press Release
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2022-12-15
New mobile outreach program serves people in villages
The Office of the Ombudsman of Tonga introduced a new initiative to better facilitate easier public access to the services of the Ombudsman. Six mobile outreach programs (MOPs) covered the smaller villages of Tongatapu not commonly present in previous district outreaches.