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2015-11-04Governance and office management
This section of the Starter Kit provides information and resources relating to the good governance of the office and how to support the office’s core functions. Strategic and business planning – establishing and implementing the strategic direction for the office Measuring and monitoring performance – Monitor the efficiency and effectiveness of the office, for internal and external reporting New functions and a growing office – considerations for proposed new functions and handling an expanding office Risk management – risk considerations for Ombudsman offices Records management – considerations for proper records management Challenges to jurisdiction – difficulties the office can face when its legislated jurisdiction is changed by government or challenged in court.
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2017-07-17
Inauguration of New ACRC Chairperson
Pak Un Jong took office as the new Chairperson of the Anti-Corruption and Civil Rights Commission (ACRC) on June 28 at the Government Complex Sejong.
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2017-10-12
Ombudsman Hong Kong hosted 21st Presentation Ceremony of the Ombudsman’s Awards
The Ombudsman of Hong Kong, Ms Connie Lau, hosted the 21st Presentation Ceremony of The Ombudsman’s Awards on 11 October 2017. At the Ceremony, she encouraged tripartite co-operation among the Office of the Ombudsman, members of the public and organisations under complaint to bring about further enhancement in the quality and efficiency of public administration through the lodging and handling of complaints.
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2017-10-19
Violations against persons with a mental disorder considered in a special report
At a press conference held at the premises of the Human Rights Ombudsman of the Republic of Slovenia on Tuesday, 5 September 2017, Human Rights Ombudsman Vlasta Nussdorfer and Deputy Ombudsman Ivan Šelih presented a special report, which the Ombudsman had sent to the National Assembly of the Republic of Slovenia the previous day. The report considers the issue of overcrowded secure wards in social care institutions (particularly special social care institutions) and difficulties faced by persons with a mental disorder in these wards, drawing attention to violations of their right to personal dignity.
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2017-10-04
Capacity-building workshop on human rights in the digital age
The IOI capacity-building workshop on “Human Rights in the Digital Age” will be held in Tallinn (Estonia) from 23 – 24 January 2018. The workshop will explore contemporary challenges in digital society and the Ombudsman’s role in protecting human rights in this digital age. Registration is now open!
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2015-05-13Report by CoE Secretary General: State of Democracy, Human Rights and the Rule of Law in Europe (May 2015) - EN
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2016-06-15
Denmark - Parliamentary Ombudsman - Annual Report 2015 - EN
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2016-09-26
Pain suffering Report - Veterans Ombudsman
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2017-09-25
The Ombudsman’s Casebook – September 2017 edition
The Ombudsman institution of Ireland has published the September 2017 edition of The Ombudsman's Casebook. In this publication the institution shares summaries of some of the cases Ombudsman Peter Tyndall recently examined.
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2017-08-10
constitution-of-the-republic-of-malawi-en
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2017-09-28
3rd NPM training held in Vienna
Developing skills in order to optimize interaction and communication with challenging conversation partners was the main aim of the third NPM workshop which was held in Vienna from 25 – 27 September 2017 and which brought 29 participants from 21 different countries together to experience a three-day workshop of shared learning.
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2014-06-25
The Seimas Ombudsman encourages respecting human rights in Foreigners Registration Center
“The respect for the human being and his/her rights should not depend on his / her nationality or origin”- this view was shared by the Seimas Ombudsman Augustinas Normantas on the World Refugee Day drawing attention to the acute problems in Foreigners Registration Center.
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2017-07-28
Introduction of new publication series
The IOI introduces a new publication series of Best Practice Papers with a view to provide guidance material to its members and interested third parties. Issue 1 of the IOI’s new Best Practice Papers series deals with the “Developing and Reforming Ombudsman Institutions” and is now available on the IOI website.
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2017-09-20
Ombudsman hosts major regional outreach event
As part of its Outreach programme, Ombudsman for Ireland and IOI President, Peter Tyndall, hosted a series of events in Waterford, in the south east of Ireland, on September 14 and 15 last.
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2017-06-13
Annual Report of the Information Commissioner and Commissioner for Environmental Inforamtion
30,417 requests under the Freedom of Information Act were made to public bodies in 2016. This was the highest number of FOI requests ever recorded. The number of applications made to the Information Commissioner to review FOI decisions rose by 32% in the same year.
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2017-09-21
Hearing of the Commission for Fundamental Rights at the Judiciary Committee of the National Assembly
The Judiciary Committee supported, with ten yes votes and two abstentions, that the National Assembly put the report on the activities of the Commissioner for Fundamental Rights in 2016 on the agenda of its plenary meeting.
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2017-09-25
Press release_Victorian Ombudsman_Autism Plus
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2017-08-23
Ombudsman Northern Territory - Press Release - Women prison report
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2017-07-17
The Office of the Inspector-General of Taxation launches newsletter
The Office of the Inspector-General of Taxation (IGT) launched a newletter called IGoT News!. The first edition was issued on 6 July 2017. IGoT News! will regularly inform its readers of the activities of the IGT and what it is hearing from the community, particularly from its complaint handling service.
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2016-07-19
Petitions Committee of the German Bundestag - Annual Report - 2013 (German)