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2023-05-17IOI 13th World Conference title and logo
During the IOI World Board meeting in Vienna last week, the National Ombudsman of the Netherlands, Reinier van Zutphen, presented to the board the title and logo of the world conference that will be held in The Hague, The Netherlands in May 2024. He also announced the launch of the conference web page.
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2023-06-01
Annual Meeting of Benelux Ombuds Institutions
On 25 May 2023 the ombuds institutions of the Benelux met in The Hague. The ombuds institutions of the Benelux meet annually to discuss cross border challenges citizens in their respective countries face.
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2023-06-07
UN High Commissioner for Human Rights meets IOI Secretary General in Vienna
On 6 June, IOI Secretary General Gaby Schwarz welcomed the UN High Commissioner for Human Rights, Mr. Volker Türk, at the premises of the Austrian Ombudsman Board to discuss the common goal of “protecting and promoting human rights”, and review possible areas of collaboration between the IOI and the UN.
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2023-06-22
19th Ombudsman de Montréal’s annual report tabled as it celebrates its 20 th anniversary
On 12 June 2023, the Ombudsman de Montréal, Me Nadine Mailloux, tabled her annual report for the year 2022 to City Council. The report covers 2,308 files handled, including 219 new enquiries on a wide variety of subjects, 53 of which were initiated by the OdM.
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2023-07-27
Ombudsman asks Frontex about role in rescue operations after Greek boat tragedy
European Ombudsman Emily O’Reilly has opened an own-initiative inquiry aimed at clarifying Frontex’s role in search and rescue operations in the Mediterranean sea following the drowning of hundreds of people off the coast of Greece on 14 June 2023. Ms O’Reilly has asked to inspect a wide range of documents concerning Frontex’s responsibilities to rescue those in distress at seas.
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2023-05-26
Provincial Ombudsman Sindh publishes latest newsletter
The Provincial Ombudsman Sindh recently published its latest quarterly newsletter covering the period from January to March 2023. The newsletter features the visit of the IOI President, Mr Chris Field, who was invited to Karachi by the Provincial Ombudsman Sindh, Honourable Ajaz Ali Khan. Among others, they gave speeches at the launching ceremony of the research study on “Assessment on Malnutrition (Stunting) in District Tharparkar”, which was undertaken in collaboration with the IOI under its Regional Subsidy Program.
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2023-06-15
Ombudsman trains 68 Hospital Ombudsman
The Office of the Ombudsman has trained 68 Hospital Ombudsman from 34 health facilities in Salima and Rumphi districts. The trainings, according to Deputy Director for Investigations and Research, Temwa Mughogho, and Chief Investigations and Research Officer in the Northern Region, Mrs. Elleanor Kabisala, were aimed at empowering the Hospital Ombudsman with necessary skills and knowledge on how to handle patient complaints.
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2023-06-01
Ombudsman Quarterly Review
The Autumn 2023 Ombudsman Quarterly Review has been released by the Office of the Ombudsman of New Zealand.
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2023-06-01
NSW Ombudsman releases report on response to children presenting alone to homelessness services
The report assesses what NSW Department of Communities and Justice (DCJ) has done to improve the response to children who present alone to homelessness services since the Ombudsman’s Office first reported on this issue in 2018. The second report was in 2020; this is the third.
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2023-08-31
Premiere event for new introduction videos and award ceremony for painting competition
The Control Yuan (CY) hosted a premiere event for new introduction videos, along with an award ceremony for a painting competition on 11 July 2023.
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2023-04-27
Ombudsman of Angola holds commemorative session to celebrate its 18th Anniversary
The Ombudsman of Angola held a commemorative session during the Week of the Ombudsman to celebrate the 18th Anniversary of the Institutionalization of the Ombudsman under the theme “The Ombudsman as Defender of the Fundamental Rights of Citizens”.
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2023-08-03
Ombudsman Behrens receives Honorary Doctorate of Arts from Coventry University
Rob Behrens CBE, the Parliamentary and Health Service Ombudsman (PHSO), received an Honorary Doctorate of Arts from Coventry University. Ombudsman Behrens is being honored for his dedication to resolution services with higher education and significant contributions within the field of international development.
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2023-02-23Chancellor of Justice - Annual report 2021-2022 - EN
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2023-02-23
Chancellor of Justice - Annual report 2021-2022 - Chapter on NPM activities - EN
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2023-06-09
AOA Webinar on Pakistan’s experience in informal dispute resolution
The Asian Ombudsman Association (AOA) will hold a webinar on the topic of “Informal Resolution of Disputes (IRD) – Pakistan’s Experience” on 14 June 2023. The Webinar is hosted by the Federal Ombudsman’s Secretariat and IOI members are welcome to participate. Click here for more information.
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2023-07-27
Chief Ombudsman calls for immediate halt to use of spit hoods on vulnerable prisoners
Following inspections at the minimum-to-high security Christchurch Women's Prison and Wellington's Arohata Prison, Chief Ombudsman Peter Boshier called on the Department of Corrections to never again use spit hoods on vulnerable prisoners including young people and disabled people.
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2023-09-15
Long-Term Care Inspection System collapsed during deadly first weeks of COVID-19 Pandemic, Ontario Ombudsman finds
On 7 September 2023, Ombudsman of Ontario, Paul Dubé, called for an overhaul of Ontario’s long-term care inspection system, after his latest investigation found it was completely overwhelmed during the first wave of COVID-19.
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2023-07-14
Australian Ambassador to Thailand, Her Excellency Dr Angela McDonald PSM, hosts an official dinner in honour of IOI President Chris Field’s visit to Thailand
IOI President Chris Field PSM was delighted to meet with the Australian Ambassador to Thailand, Her Excellency Dr. Angela McDonald PSM, on the occasion of his official visit to Thailand. Immediately following their warm and informative exchange, Her Excellency was very gracious to host an official dinner at the Ambassador’s Residence in honour of President Field’s visit to Thailand.
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2023-05-25
Ombudsman probes Transport Department’s arrangements for driving tests
On 18 May 2023, the Ombudsman, Ms Winnie Chiu, announced the launch of a direct investigation to examine the driving test arrangements of the Transport Department (“TD”). The Office has received 40 complaints related to driving tests, involving such issues as candidates’ discontent about the waiting time for driving tests, TD’s early test appointment booking system, the scheduling of driving tests, as well as appeals and arrangements for video recording of driving tests.
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2023-06-29
Former Local Government and Social Care Ombudsman honoured by King
Former Local Government and Social Care Ombudsman Michael King has been awarded a CBE in His Majesty the King’s Birthday Honours, announced 19 June 2023. Mr King served as the Local Government and Social Care Ombudsman from 2017 to March 2023, having previously been the organisation’s Chief Executive and serving more than 30 years in the public sector including as a trading standards officer.