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2015-06-16Only one in three people complain to a public service when they are unhappy, according to new research
A research by the Parliamentary & Health Service Ombudsman published today shows that just one-third of people that are unhappy after using a public service actually make a complaint, despite an overwhelming number feeling that they should.The research is based on the results of a national survey, which questioned 4,263 people and focused on the public's attitude over the last 12 months to complaining about those public services, such as the NHS in England, which the ombudsman service investigates in the event of unresolved complaints.
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2015-06-16Gibraltar - Public Services Ombudsman - Annual Report 2014 EN
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2015-06-16
Parliamtary and Health Service OM: What people think about complaining
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2015-06-10
Public service complaints to the Ombudsman rise by 11%
Complaints to the Ombudsman about public services rose by 11% to over 3,500 in 2014. Launching his annual report today (Wednesday 10 June) Ombudsman Peter Tyndall said the increase was mainly due to the additional 200 public bodies which came within his jurisdiction for a full year for the first time in 2014. These included bodies in the education sector such as the State Examinations Commission and Student Universal Support Ireland (SUSI).
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2015-06-10
Australia - Victorian Ombudsman - Annual Report 2014 EN
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2015-06-10
Report on the year 2014_Ombudsman's Office of the Republic of Latvia
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2015-06-10
The Danish Parliamentary Ombudsman Annual Report 2014
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2015-06-10
croatia om new-om-act july-2012 en
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2015-06-09
Western Australia Ombudsman: Draft Disability Access and Inclusion Plan 2015-2020 (DAIP)
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2015-06-08
Latvia - Ombudsman - Annual Report 2014 - EN
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2015-06-08
Latvia - Ombudsman - Annual Report 2013 - EN
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2015-06-08
Latvia - Ombudsman - Annual Report 2012 - EN
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2015-06-08
Latvia - Ombudsman - Report on state social care centers for adults with mental impairments (Feb 2013) - EN
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2015-06-08
Latvia - Ombudsman - Report on the free education (May 2012) - EN
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2015-06-08
Latvia - Ombudsman - Annual Report 2011 - EN
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2015-06-08
Latvia - Ombudsman - Report on the risk of poverty (Nov 2012) - EN
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2015-06-05
How privatisation affects ombudsmen - interview with IOI 2nd Vice-President Peter Tyndall
One of the core issues for the IOI is to ensure access to independent redress mechanisms for people using public services. As many public services are being privatised, the responsibility for running them has increasingly been transferred to the private sector, which has had consequences for the work of ombudsmen worldwide.
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2015-06-05
Denmark - Parliamentary Ombudsman - Annual Report 2014 - EN
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2015-06-05
Denmark - Parliamentary Ombudsman - Annual Report 2008 EN
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2015-06-05
Denmark - Parliamentary Ombudsman - Annual Report 2007 EN