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2016-10-10Australia - Victorian Ombudsman - Annual Report 2015 EN
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2018-03-20
Questionnaire IOI Workshop (May 2018)
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2018-03-20
Questionnaire IOI Workshop (May 2018)
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2019-03-28
Annual Report 2011 - ES
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2018-04-25Research article on Public Sector Ombudsman in greater China
Stephen Thomson, Associate Professor at the City University of Hong Kong wrote an article on “The Public Sector Ombudsman in Greater China: Four ‘Chinese’ Models of Administrative Supervision”, which was published in the Journal of International Law of Penn Law, the University of Pennsylvania Law School.
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2016-12-21
Summary investigation report medical regularisation 9ter - 2016
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2018-07-17
Summary of Decisions – Vienna (Austria) 2017
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2017-03-28
Special Report: Ending Groundhog Day - Lessons from Poor Complaint Handling
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2018-03-21
Gibraltar - Public Services Ombudsman - Annual Report 2017 EN
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2018-02-09
Ombudsman starts Systemic Investigation regarding Disaster Management Plan
With eyes on the effects in the wake of the hurricanes of September 2017, and considering that in a short four months’ time the next hurricane season will be upon us, the Ombudsman Dr. Nilda Arduin now gears attention to the preparedness of the country for the 2018 hurricane season. The Ombudsman has resolved to conduct a systemic investigation regarding: The state of preparedness of the government of Sint Maarten pursuant to the National Ordinance Disaster Risk Reduction and the Disaster Management Plan.
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2018-03-23
Enquiry into City of Toronto Winter Respite Services (2017-18 Winter Season)
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2018-04-26
Complaints to Toronto Ombudsman up in 2017
City of Toronto Ombudsman Susan Opler released the institution's 2017 Annual Report. She says that in 2017, her office handled nearly 1650 complaints about City services, up 7% from the year before. Poor communication continues to be a factor in many complaints her office receives. Ombudsman Toronto published nine reports in 2017, making 65 recommendations that improved fairness in how the City of Toronto serves people.
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2018-03-21
UK PSHSO Special report - Maintaining momentum - Driving improvements in mental health care - March 2018
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2016-11-09
The Ombudsman's Casebook - Issue 26 (English)
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2018-02-26
Open Questionnaire/Guide for IOI Workshop in the Basque Country in May 2018
In order to better organise the IOI International Workshop on Good Environmental Governance hosted by the Basque Ombudsman (Ararteko) in the Basque Country (Spain) on 16-17 May 2018, we would kindly ask your Offices to submit some indications in writing in respect of the three working sessions which are planned to take place.
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2018-10-09
CNDH - Estudio sobre el cumplimiento de los pronunciamientos en materia de agresiones a defensoras de derechos humanos
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2018-02-26
Czech and Austrian Ombudsmen to discuss cross-border problems concerning social security benefits
Anna Šabatová, Czech Ombudswoman, and Günther Kräuter, one of the three members of the Austrian Ombudsman Board, together with their colleagues from the social security departments met in Vienna on the 20th February and discussed the cross-border problems concerning the application of the EU Regulation on the Coordination of Social Security Systems in the EU Member States.
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2014-05-28
Ombudsman of Ireland - Annual Report 2013 - EN
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2018-03-23
The Ombudsman’s Casebook – Issue 12 – March 2018
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2018-02-22
Taxpayers’ Ombudsman 2016-2017 Annual Report tabled in Parliament
"Fairness: A right, not a privilege" is the theme of this year’s report. It addresses the issue of fairness and how it applies to the Canada Revenue Agency’s (CRA) delivery of service to taxpayers, and how the Ombudsman continues to help the CRA improve its service to taxpayers.