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2018-04-09NHS failing patients with mental health problems
Vulnerable patients with mental health conditions are being badly let down by the NHS, causing them and their families needless suffering and distress, according to a Parliamentary and Health Service Ombudsman report published today. The Ombudsman has also found that NHS mental healthcare staff can lack the capacity, skills and training they need to do their job effectively, and do not always have the support they need to learn from mistakes.
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2017-05-04Kosovo - Ombudsperson Institution - Annual Report 2011 - EN
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2018-05-16
IGT announces investigation into use of garnishee notices
On 16 May 2018, the Inspector-General of Taxation (IGT), Mr Ali Noroozi, announced an investigation into the allegations made during the ABC Four Corners program, aired on 9 April 2018, regarding Australian Taxation Office’s (ATO) use of garnishee notices. Garnishee notices are the most common form of firmer action used by the ATO to recover tax debt. Such notices require third parties to pay the money they owe to a taxpayer to the ATO in satisfaction of the tax debt owed by that taxpayer. Accordingly, the cash flow of affected taxpayers may be disrupted with potentially severe impact on vulnerable small businesses and individuals.
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2018-05-23
Australia_Victorian OM_Challenging Behaviour_Guide_Report_2018
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2018-05-23
australia victorian-om challenging-behaviour-guide-and-report may-2018 en
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2017-05-04
Kosovo - Ombudsperson Institution - Annual Report 2013 - EN
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2017-08-16
Kosovo - Ombudsperson Institution - NPM Report 2017 - EN
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2017-04-05
Ombudsman Tonga - Annual Report 2012/2013 - EN
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2017-08-16
Kosovo - Ombudsperson Institution - Annual Report 2016 - EN
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2018-04-03
Complaints to State of Iowa Ombudsman continue to rise
Complaints to the Iowa Office of Ombudsman rose for the fourth straight year in 2017, due in part to a 157 percent increase in problems relating to managed Medicaid. Corrections-related cases also contributed to the increase, and now represent 44 percent of the Ombudsman’s entire caseload. All told, the Ombudsman fielded 4,855 complaints and information requests last year, 22 percent more than it received in 2013.
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2018-08-03
Obituary Charles Norman Geschke, Victoria´s second Ombudsman
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2016-12-05
Ombudsman for Children (Ireland) - Education in Focus Report (Nov. 2016)
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2015-11-04
Records management
Proper maintenance of records is an important part of a well-functioning organisation. It is particularly important that Ombudsman offices have good record management practices because it is a key area where Ombudsmen often identify poor practice in agencies in their jurisdiction. In addition, Ombudsman offices often deal with sensitive and, sometimes, highly confidential or secret information.
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2014-12-16
Federal Ombudsman - Annual Report - 2011 - FR
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2018-04-11
Chief Ombudsman’s opinion on OIA requests about Operation Burnham
Chief Ombudsman Peter Boshier today released his Final Opinion on five complaints concerning the New Zealand Defence Force’s withholding of information related to Operation Burnham in Afghanistan in 2010. Peter Boshier found the NZDF was justified in withholding most of the requested information under the Official Information Act.
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2017-05-22
Albania - Special Report on Children's Rights (June 2016)
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2015-08-07
Ombudsman of Ireland - Annual Report 2014 - EN
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2018-02-23
Commencement of the Ombudsman Act 2017
The new Ombudsman Act 2017 commenced on 31 January 2018. The coming into effect of this new Act means that any person who is unhappy about how any government office deals with them, can complain to the Ombudsman. Furthermore, the Ombudsman is empowered by this new Act to not only investigate appropriate complaints that it received but can also initiate investigations on its own from information received from any other source including the media.
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2018-06-25
Ombudsman tables Annual Report 2017
Victoria Pearman, Ombudsman for Bermuda, has submitted her Annual Report for 2017 to the Speaker of the House of Assembly in accordance with her statutory duty under the Ombudsman Act 2004. The Report was tabled in the House of Assembly on 22 June 2018 and is available to the public. The Report is structured around the Ombudsman's strategic aims which include: greater public access, greater public awareness, and championing best practice.
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2012-04-05
Netherlands National Ombudsman - Annual Report Summary 2009 EN