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2018-07-17Summary of Decisions – Vienna (Austria) 2017
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2018-04-25Research article on Public Sector Ombudsman in greater China
Stephen Thomson, Associate Professor at the City University of Hong Kong wrote an article on “The Public Sector Ombudsman in Greater China: Four ‘Chinese’ Models of Administrative Supervision”, which was published in the Journal of International Law of Penn Law, the University of Pennsylvania Law School.
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2018-03-21
Gibraltar - Public Services Ombudsman - Annual Report 2017 EN
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2018-03-23
Enquiry into City of Toronto Winter Respite Services (2017-18 Winter Season)
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2018-10-09
CNDH - Estudio sobre el cumplimiento de los pronunciamientos en materia de agresiones a defensoras de derechos humanos
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2018-02-09
Ombudsman starts Systemic Investigation regarding Disaster Management Plan
With eyes on the effects in the wake of the hurricanes of September 2017, and considering that in a short four months’ time the next hurricane season will be upon us, the Ombudsman Dr. Nilda Arduin now gears attention to the preparedness of the country for the 2018 hurricane season. The Ombudsman has resolved to conduct a systemic investigation regarding: The state of preparedness of the government of Sint Maarten pursuant to the National Ordinance Disaster Risk Reduction and the Disaster Management Plan.
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2018-04-26
Complaints to Toronto Ombudsman up in 2017
City of Toronto Ombudsman Susan Opler released the institution's 2017 Annual Report. She says that in 2017, her office handled nearly 1650 complaints about City services, up 7% from the year before. Poor communication continues to be a factor in many complaints her office receives. Ombudsman Toronto published nine reports in 2017, making 65 recommendations that improved fairness in how the City of Toronto serves people.
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2018-03-21
UK PSHSO Special report - Maintaining momentum - Driving improvements in mental health care - March 2018
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2016-10-10
Australia - Victorian Ombudsman - Annual Report 2015 EN
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2018-02-26
Open Questionnaire/Guide for IOI Workshop in the Basque Country in May 2018
In order to better organise the IOI International Workshop on Good Environmental Governance hosted by the Basque Ombudsman (Ararteko) in the Basque Country (Spain) on 16-17 May 2018, we would kindly ask your Offices to submit some indications in writing in respect of the three working sessions which are planned to take place.
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2017-03-28
Special Report: Ending Groundhog Day - Lessons from Poor Complaint Handling
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2018-02-26
Czech and Austrian Ombudsmen to discuss cross-border problems concerning social security benefits
Anna Šabatová, Czech Ombudswoman, and Günther Kräuter, one of the three members of the Austrian Ombudsman Board, together with their colleagues from the social security departments met in Vienna on the 20th February and discussed the cross-border problems concerning the application of the EU Regulation on the Coordination of Social Security Systems in the EU Member States.
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2016-12-21
Summary investigation report medical regularisation 9ter - 2016
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2018-03-23
The Ombudsman’s Casebook – Issue 12 – March 2018
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2018-04-17
Makueni County Residents Offered Free Legal Services
As part of its strategies to contribute towards realisation of the right to access to justice by Kenyans, the Commission has carried out free legal aid forums in Makueni County. The public forums, conducted in three different towns, are aimed at creating and enhancing citizens’ awareness on administrative justice and on their right to access to information and how it promotes access to justice.
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2012-04-03
Uganda - Report to the Parliament Jan-June 2010 EN
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2018-02-22
Taxpayers’ Ombudsman 2016-2017 Annual Report tabled in Parliament
"Fairness: A right, not a privilege" is the theme of this year’s report. It addresses the issue of fairness and how it applies to the Canada Revenue Agency’s (CRA) delivery of service to taxpayers, and how the Ombudsman continues to help the CRA improve its service to taxpayers.
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2012-04-03
Uganda - Report to the Parliament July-Dec 2010 EN
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2016-11-09
The Ombudsman's Casebook - Issue 26 (English)
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2018-04-27
Police officer 'gave himself the space and time' in high-stakes arrest: experts
Experts praise the conduct of the police officer who arrested the suspect in the deadly incident involving a van that killed 10 people and injured 13 others in Toronto on 23 April. “This is exactly the type of de-escalation … and response to these types of confrontations that we hope to see,” said Ontario ombudsman Paul Dube.