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2024-06-28Ombudsman makes proposals to improve transparency of EU-US Trade and Technology Council
The Ombudsman has made a series of proposals to the European Commission to improve transparency and stakeholder participation in the EU-US Trade and Technology Council (EU-US TTC).
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2012-12-27Press Release: City of Athens Ombudsman
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2024-07-18
SPSO publishes new complaints handling guidance to empower children and young people in Scotland
The Scottish Public Services Ombudsman (SPSO) has launched new guidance to support Scottish public services in taking a Child Friendly approach to complaints, following the introduction of a new legal Act in Scotland.
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2024-06-05
Best Practice Paper on Whistleblower Protection now online
Despite their importance, whistleblowers are often treated by society in an ambivalent manner. There are a number of reasons for protecting whistleblowers; first and foremost to ensure the proper functioning of the public systems acting for the benefit of the public. The next publication in the series of IOI Best Practice Papers was developed by the Office of the State Comptroller and Ombudsman of Israel and is based on the immense experience acquired by the Office.
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2024-06-20
First IOI Vice-President Benalilou visits Vienna
IOI Secretary General Gaby Schwarz and the new 1st Vice-President and Ombudsman of the Kingdom of Morocco, Mr. Mohamed Benalilou, met each other for a first meeting on future cooperation on the premises of the Austrian Ombudsman Board.
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2024-06-13
Daughter of a deceased finally receives title of property after residing in property for over 30 years
An investigation of the Ombudsman Commission of Papua New Guinea has resulted in the successful granting of the title of a property to the daughter of an elderly man who had resided with his family in the property for more than thirty years until his demise.
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2024-06-06
Access to justice for asylum seekers and refugees: a call for help from IOI members
The Northern Ireland Public Services Ombudsman (NIPSO) is delighted to announce the launch of a collaborative research project examining the role of ombudspersons in the protection of refugees and asylum seekers (the OPRAS project). In order to carry out the OPRAS project the University of Glasgow has received funding from the British Academy and is being carried out in collaboration with Professor Chris Gill.
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2024-07-05
European Ombudsman asks Commission about delays in its handling of infringement complaints
The Ombudsman has put a series of questions to the European Commission about delays in how it handles complaints alleging infringements of EU law and how it communicates about infringement procedures.
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2011-09-09
I.O.I. thanks honorary members for their services
Continuous commitment and outstanding efforts by members of the ombudsman community have shaped the I.O.I. and made it the most important organisation for the cooperation of more than 135 independent public service ombudsman institutions. The I.O.I. recently thanked them for their valuable services.
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2024-06-28
Celebrating 15 Years of Fairness, Looking Forward
Toronto’s Ombudsman says 2024 marks 15 years of success for his office in solving problems with City services for the people of Toronto. In his annual report released on 21 June 2024, Ombudsman Kwame Addo notes that to date, the office has handled more than 31,000 individual complaints from members of the public.
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2024-06-20
Former Parliamentary and Health Service Ombudsman knighted
Rob Behrens, the former Parliamentary and Health Service Ombudsman (PHSO), has been awarded a knighthood in the King’s Birthday Honours List.
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2024-08-08
Ombudsman issues practical guidance to council housing officers
Officers who make decisions on people’s housing needs based on medical assessments, have been provided with a new good practice guide by the Local Government and Social Care Ombudsman.
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2024-08-08
New Inspector-General of Taxation & Taxation Ombudsman appointed
Ms Ruth Owen CBE GAICD was appointed to the role of Inspector-General of Taxation and Taxation Ombudsman for a term of 5 years commencing on 15 July 2024.
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2024-08-08
Chief Nigerian Ombudsman bows out of office
On 5 July 2024, the Honourable Chief Commissioner, Public Complaints Commission, Hon. Abimbola Ayo-Yusuf has bowed out of Office in grand style after completing his statutory three years in Office.
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2024-08-08
Ombudsman urges school boards to take parents’ concerns seriously
The Chief Ombudsman is concerned some school boards are failing to act fairly when children are facing disciplinary action, decisions on enrolment or other decisions that affect their education.
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2024-07-18
French Language Services Commissioner urges Ontario to respect law by making all out-of-home advertising bilingual
French Language Services Commissioner Carl Bouchard released on 12 July 2024 a report urging the Ontario government to make all of its out-of-home advertising bilingual, after his latest investigation found it systematically failed to meet its obligations under the French Language Services Act (FLSA) – even when communicating important public health information.
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2024-06-05
Extension of deadline: Tender for IOI regional subsidies 2024/2025
The IOI Board of Directors decided at their Board meeting held in The Hague in May 2024 to continue the regional subsidy programme for the membership year 2024/2025. Members wishing to apply for regional subsidies can submit project proposals until 19 August 2024.
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2024-05-22
Ombud’s 2023/2024 annual report highlights fairness in times of disaster
The Ombud’s 2023/2024 Annual Report was released by the Speaker of the Legislative Assembly on 9 May 2024. In it, Ombud Colette Langlois highlighted the increased attention ombuds are devoting to fairness issues related to climate change and natural disasters. The Ombud also reported a 45% increase in the number of inquiries to her Office over the previous fiscal year.
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2024-08-29
Teen with significant support needs on brink of homelessness because Devon County Council couldn’t decide where he should live
A teenager with Autism and ADHD was less than a week away from being made homeless because Devon County Council had not decided where he should live when he became 18. The Local Government and Social Care Ombudsman remedies injustice and shares learning from investigations to help improve public, and adult social care, services.
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2024-05-31
Spotlight on examples of good administration
Every two years the European Ombudsman holds an Award for Good Administration to recognise some of the exceptional work done by the EU administration. This year, the European Ombudsman decided to look back at some of the winning projects in various categories and to ask those responsible what makes their work special.