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2018-05-23Australia_Commonwealth OM_Special report_Immigration detention_2018
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2018-03-21NHS failing patients with mental health problems
Vulnerable patients with mental health conditions are being badly let down by the NHS, causing them and their families needless suffering and distress, according to a Parliamentary and Health Service Ombudsman report published today. The Ombudsman has also found that NHS mental healthcare staff can lack the capacity, skills and training they need to do their job effectively, and do not always have the support they need to learn from mistakes.
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2018-04-30
Victorian Ombudsman tells Council to ease up on treatment of vulnerable people over parking fines
Maribyrnong City Council has treated disadvantaged people harshly by refusing to cancel parking fines in cases where exceptional circumstances justified cancellation, the Victorian Ombudsman has found. Ombudsman Deborah Glass said the council’s practices were lacking in fairness and discretion when compared with five other metropolitan councils.
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2018-03-21
Misuse of Parliamentary staff budget entitlements in 2014
Ms Glass tabled her report into a matter referred to her by the Legislative Council in November 2015 this week. The Legislative Council asked the Ombudsman to investigate allegations of ALP MPs’ misuse of staff budget entitlements before the 2014 state election. She found 21 ALP Members of Victorian Parliament - including 11 serving and 10 former MPs - breached Parliament’s Members’ Guide by certifying payments to electorate officers used for party political campaigning.
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2016-12-05
Ombudsman for Children (Ireland) - Education in Focus Report (Nov. 2016)
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2017-05-22
Albania - Special Report on Children's Rights (June 2016)
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2019-01-02
Qué recomienda la Procuración? Un abordaje de las problemáticas más estructurales de la cárcel (2006-2016)
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2017-12-05
British Columbia Ombudsperson - Annual Report 2015/2016 - EN
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2018-06-19
Ombudsmen urge government to speed up hurricane recovery
National Ombudsman of the Netherlands Reinier van Zutphen and Ombudsman of St. Maarten Nilda Arduin are both urging the government of St. Maarten to make haste with the recovery and reconstruction of St. Maarten, as the peak of the 2018 hurricane season is nearing.
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2015-11-04
Records management
Proper maintenance of records is an important part of a well-functioning organisation. It is particularly important that Ombudsman offices have good record management practices because it is a key area where Ombudsmen often identify poor practice in agencies in their jurisdiction. In addition, Ombudsman offices often deal with sensitive and, sometimes, highly confidential or secret information.
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2018-06-21
Ombudsman receives over 3,000 complaints about public services
Ombudsman Peter Tyndall received 3,021 complaints about providers of public services last year. The Ombudsman’s annual report for 2017 was published on Wednesday 20 June and shows that the sectors that were the most complained about in 2017 were: Government Departments/Offices (953 complaints), Local Authorities (852 complaints) and Health and social care sector (608 complaints).
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2018-04-19
Ombudsman increasingly dealing with social security problems
The total number of complaints delivered in 2017 to the Ombudsman was 8,191. People increasingly turn to the Ombudsman's Office with their problems in the sphere of social security and also number of complaints concerning work and employment increased by 39 percent.
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2018-06-14
Victorian Ombudsman tables report on poor communication and delay exacerbated distress of taxi licence holders
Taxi and hire car licence holders were given the “bureaucratic run-around” when seeking payments from the Fairness Fund set up by the state government to provide them prompt financial assistance, the Victorian Ombudsman has found. Tabling her Investigation into the administration of the Fairness Fund for taxi and hire car licence holders in the Victorian Parliament today, Ombudsman Deborah Glass said the Department of Economic Development, Jobs, Transport and Resources had executed its management of the Fund poorly.
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2018-06-14
Defender’s ad hoc report on commitments under the Convention on the Rights of the Child
The Human Rights Defender of Armenia has released a new ad hoc public report, entitled “Commitments under the Convention on the Rights of the Child and its protocols: the state of fulfillment by Armenia.” The report, published on June 12, 2018 was developed with the support of UNICEF office in Armenia.
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2014-12-16
Federal Ombudsman - Annual Report - 2011 - FR
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2015-08-07
Ombudsman of Ireland - Annual Report 2014 - EN
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2018-06-11
History of the IOI – a mission for justice (1978-2018)
On 30 April 2018 the IOI marked the 40th anniversary of its foundation with a side event at the United Nations in New York, to launch “A Mission for Justice – The International Ombudsman Institute 1978-2018”, a book by Richard Carver to portray the history of the organization and its development over the past 40 years. More info on how you can order the book here.
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2015-03-03
Ombudsman on the situation of children in state custody
Despite being enshrined in the Satversme and national legislation, the rights of children who have lost their families and come into state custody are not being observed or ensured at state-run boarding schools.
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2018-09-06
oecd-report role-of-om-in-open-government 2018 summary en
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2018-09-06
OECD Report - The Role of Ombudsman Institutions in Open Government - Summary