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2024-07-25Toronto’s Ombudsman reports on first year of office’s new Housing Unit, underscores human right to housing
On 19 July 2024, Toronto’s Ombudsman Kwame Addo released an update on the work his office’s new Housing Unit has done during its first year of operation. Established in July of 2023, the Housing Unit at Ombudsman Toronto investigates and reviews the planning and delivery of the City of Toronto’s housing services, policies, and programs to make sure they are fair and uphold Torontonians’ human right to adequate housing.
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Office of the Ombudsman of the Gambia
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2024-07-10
Reminder: Tender for IOI regional subsidies 2024/2025 still open
The IOI Board of Directors decided at their Board meeting held in The Hague in May 2024 to continue the regional subsidy programme for the membership year 2024/2025. Members wishing to apply for regional subsidies are invited to submit project proposals until 5 August 2024.
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2013-03-19Northern Ireland Ombudsman: Case Digest - Issue 6, March 2013
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2024-07-18
Parliamentary Ombudsman submitted Annual Report 2023 to Speaker of Parliament
On 25 June 2024, Parliamentary Ombudsman Petri Jääskeläinen submitted his Annual Report 2023 to Speaker of Parliament Jussi Halla-aho. In 2023, there were a total of 7,124 complaints (6,613 in 2022). This is just over 500 (7.7%) more than the previous year. The largest number of complaints concerned social welfare 1,136 (997), the police 855 (821), healthcare 803 (751) and criminal sanctions 591 (672). In the reporting year, 6,876 complaints were resolved. The corresponding figure in 2022 was 6,857.
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2024-07-05
NSW Ombudsman releases special report on protecting children at risk
The NSW Ombudsman has released the special report Protecting children at risk: an assessment of whether the Department of Communities and Justice is meeting its core responsibilities. On 5 July 2024, it was tabled in Parliament.
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2024-06-28
Ombudsman makes proposals to improve transparency of EU-US Trade and Technology Council
The Ombudsman has made a series of proposals to the European Commission to improve transparency and stakeholder participation in the EU-US Trade and Technology Council (EU-US TTC).
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2012-12-27
Press Release: City of Athens Ombudsman
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2024-07-18
SPSO publishes new complaints handling guidance to empower children and young people in Scotland
The Scottish Public Services Ombudsman (SPSO) has launched new guidance to support Scottish public services in taking a Child Friendly approach to complaints, following the introduction of a new legal Act in Scotland.
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2024-06-05
Best Practice Paper on Whistleblower Protection now online
Despite their importance, whistleblowers are often treated by society in an ambivalent manner. There are a number of reasons for protecting whistleblowers; first and foremost to ensure the proper functioning of the public systems acting for the benefit of the public. The next publication in the series of IOI Best Practice Papers was developed by the Office of the State Comptroller and Ombudsman of Israel and is based on the immense experience acquired by the Office.
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2024-06-20
First IOI Vice-President Benalilou visits Vienna
IOI Secretary General Gaby Schwarz and the new 1st Vice-President and Ombudsman of the Kingdom of Morocco, Mr. Mohamed Benalilou, met each other for a first meeting on future cooperation on the premises of the Austrian Ombudsman Board.
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2024-06-13
Daughter of a deceased finally receives title of property after residing in property for over 30 years
An investigation of the Ombudsman Commission of Papua New Guinea has resulted in the successful granting of the title of a property to the daughter of an elderly man who had resided with his family in the property for more than thirty years until his demise.
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2024-06-06
Access to justice for asylum seekers and refugees: a call for help from IOI members
The Northern Ireland Public Services Ombudsman (NIPSO) is delighted to announce the launch of a collaborative research project examining the role of ombudspersons in the protection of refugees and asylum seekers (the OPRAS project). In order to carry out the OPRAS project the University of Glasgow has received funding from the British Academy and is being carried out in collaboration with Professor Chris Gill.
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2024-07-05
European Ombudsman asks Commission about delays in its handling of infringement complaints
The Ombudsman has put a series of questions to the European Commission about delays in how it handles complaints alleging infringements of EU law and how it communicates about infringement procedures.
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2024-06-28
Celebrating 15 Years of Fairness, Looking Forward
Toronto’s Ombudsman says 2024 marks 15 years of success for his office in solving problems with City services for the people of Toronto. In his annual report released on 21 June 2024, Ombudsman Kwame Addo notes that to date, the office has handled more than 31,000 individual complaints from members of the public.
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2011-09-09
I.O.I. thanks honorary members for their services
Continuous commitment and outstanding efforts by members of the ombudsman community have shaped the I.O.I. and made it the most important organisation for the cooperation of more than 135 independent public service ombudsman institutions. The I.O.I. recently thanked them for their valuable services.
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2024-06-20
Former Parliamentary and Health Service Ombudsman knighted
Rob Behrens, the former Parliamentary and Health Service Ombudsman (PHSO), has been awarded a knighthood in the King’s Birthday Honours List.
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2024-08-08
Ombudsman issues practical guidance to council housing officers
Officers who make decisions on people’s housing needs based on medical assessments, have been provided with a new good practice guide by the Local Government and Social Care Ombudsman.
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2024-08-08
New Inspector-General of Taxation & Taxation Ombudsman appointed
Ms Ruth Owen CBE GAICD was appointed to the role of Inspector-General of Taxation and Taxation Ombudsman for a term of 5 years commencing on 15 July 2024.
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2024-08-08
Chief Nigerian Ombudsman bows out of office
On 5 July 2024, the Honourable Chief Commissioner, Public Complaints Commission, Hon. Abimbola Ayo-Yusuf has bowed out of Office in grand style after completing his statutory three years in Office.