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2024-11-22Ombudsman highlights issues with support scheme for highly vulnerable Scots
The Scottish Public Services Ombudsman has published a report spotlighting concerns about the fairness and consistency of grants awarded through the Scottish Welfare Fund. The report highlights issues with the distribution of the Fund, which provides grants to those in crisis.
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2015-12-18guenther-kraeuter-adam-bodnar-ulrike-grieshofer
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2014-03-31
Defensora del Pueblo wants to strengthen electricity consumers’ rights
The Ombudsman Office has recommended the Government that consumers struggling to pay for electricity may be able to make allegations, that they are allowed to split the debt and the Administration’s intervention in situations of vulnerability.
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2024-11-22
Ombudsman announces results of direct investigation operation into LCSD’s handling of obstructions to passageways by bicycles owned by operators of bicycle rental services
On 21 November 2024, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the handling of obstructions to passageways by bicycles owned by operators of bicycle rental services of the Leisure and Cultural Services Department, and made eight recommendations to the Department.
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2024-11-07
Ombudsman commends public organisations and public officers for exemplary service and puts forward three strategic focuses to enhance public administration
At the 27th Presentation Ceremony of The Ombudsman’s Awards on 31 October 2024, The Ombudsman, Mr Jack Chan, presented the Grand Award to the Hong Kong Fire Services Department, an Award for Public Organisation to both the Social Welfare Department and the Water Supplies Department, the Award on Mediation to the Housing Department, the Customer Services Award to the Immigration Department, and the Information Technology Application and Creativity Award to the Hospital Authority. Individual Awards were also given to 79 public officers.
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2024-11-22
Site saving unfair at Yukon Parks campgrounds
The Yukon Ombudsman’s office has completed a formal investigation regarding the practice of site saving at Yukon Parks campgrounds. The investigative report concluded that the Department of Environment’s lack of enforcement due to insufficient tracking of site saving is unfair and made six recommendations.
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2024-11-28
Ombudsman engages with Final-Year MCAST Journalism students
The Parliamentary Ombudsman, Judge Emeritus Joseph Zammit McKeon, held an informative session with final-year Bachelor of Arts (Honours) in Journalism students of the Malta College of Arts, Science and Technology (MCAST). This engagement forms part of the students' hands-on learning experience, allowing them to gain deeper insights into the roles and functions of key institutions.
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2024-11-07
University of Malta Survey on Ombudsman Institutions
The Dean, Faculty of Laws, University of Malta, a former Senior Investigating Officer with the Office of the Ombudsman in Malta and author of “The Ombudsman: too soft a take on the public administration?” (BDL 2020) is currently working on another, somewhat more ambitious work, this time considering the ombudsman institution from a global perspective. The Ombudsman of Malta kindly asks for a vast participation in the survey and hopes for responses until the end of November 2024. Please click here to access the survey.
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2024-11-22
AOB welcomes Uzbek Ombudsman Institution to study visit in Vienna
From 18 to 20 November 2024, the Austrian Ombudsman Board (AOB) received a delegation from the Uzbek Ombudsman Institution (Authorized Person of the Oliy Majlis of the Republic of Uzbekistan for Human Rights) for a study visit in Vienna. Ombudsperson and IOI Secretary General, Ms Gaby Schwarz, and Uzbek Ombudsperson, Ms Feruza Eshmatova, also discussed ways to deepen cooperation within the International Ombudsman Institute.
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2024-12-19
Toronto Ombudsman Report Finds City’s Decision to Exclude Refugees from Base Shelter Beds was Unfair and Harmful
A new report from Toronto’s Ombudsman Kwame Addo finds that the City of Toronto’s decision to stop allowing refugee claimants access to its base shelter beds was unfair, poorly planned, and inconsistent with its commitments to transparency, accountability, and the human right to adequate housing.
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2024-11-07
Re-watch webinar on Ombuds Day 2024
On 8 October 2024, the African Ombudsman Research Centre (AORC), in collaboration with the IOI, held a webinar in celebration of the Ombuds Day 2024 under the theme "Ombuds: Here to Hear". In case you missed the Ombuds Day 2024 webinar or wish to revisit it, you can access the recording of the webinar on YouTube.
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2014-10-06
Press Release - Federal Ombudsman reaches another benchmark, clears backlog of 100000 Public Complaints - 20141006
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2014-10-06
Press Release - Federal Ombudsman Directs PIMS to Strengthen Emergency & OPD Care Facilities - 20141006
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2024-11-15
Ombudsman probes Government’s monitoring and regulation of slope safety
On 14 November 2024, the Ombudsman, Mr Jack Chan, announced the launch of a direct investigation operation to examine the Government’s monitoring and regulation of slope safety in detail.
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2013-12-13
Ontario Ombudsman urges Province to strengthen “sunshine law”
Public spotlight exposes troubling local secrecy. Ontario Ombudsman André Marin presented his annual report on investigations of closed meetings and says that the Province should strengthen the “Sunshine Law”.
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2024-11-22
Ethiopian Ombudsman Institution and its challenges
Kindly click here to read an informational article submitted by the Ethiopian Institution of the Ombudsman (EIO) about its mandate, work and current challenges.
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2013-10-10
Resolution on strengthening Ombudsmen in Europe
Resolution on strengthening the institution of ombudsman in Europe was unanimously passed by the members of the Parliamentary Assembly of the Council of Europe on 4 October 2013.
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2013-12-19
“Sharpening Your Teeth” training brings together ombudsmen, mediators and investigators
More than 80 people, representing dozens of ombudsmen, mediators and “watchdog” agencies from more than 20 countries across Africa, participated in the Ontario Ombudsman’s “Sharpening Your Teeth” training course in Lusaka, Zambia, from November 11 to 16, 2013.
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2013-10-15
FRA conference "Strengthening fundamental rights protection together in a changing human rights landscape"
On 7 and 8 October 2013, Representatives from the various human rights bodies across the EU came together to discuss how to work together to enhance human rights protection at the national and European and international level.
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2024-10-31
Ombudsman reaches seven ADCs with Mobile Accountability Clinics
The Office of the Ombudsman has in the past week been to eight Area Development Committees (ADCs) in Nkhata Bay district with Mobile Accountability Clinics. The Office has been conducting meetings with about 40 members of each ADC and later held public rallies, raising awareness about the functions of the office and how local communities can utilize its services.
