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2014-02-10Ombudsman Northern Territory - Annual Report 2009/2010 - EN
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2014-02-10
Ombudsman Northern Territory - Annual Report 2011/2012 - EN
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2014-02-10
Ombudsman Northern Territory - Annual Report 2012/2013 - EN
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2024-07-31First International Ombudsman Summit will be held in celebration of Office’s 35th Anniversary
2024 marks the 35th anniversary of the establishment of the Office of the Ombudsman in Hong Kong, China. To commemorate this important milestone, the Office will be hosting the first International Ombudsman Summit with the theme “Ombudsman in a Changing World: Learning from the Past; Preparing for the Future” on 3 December 2024 at the Hong Kong Palace Museum.
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2024-08-22
Veterans Ombud Releases 2024 Spotlight: Progress Update on OVO Recommendations to VAC
On 21 August 2024, the Office of the Veterans Ombud (OVO) released its publication Spotlight 2024: Progress Update on OVO Recommendations to VAC. The recommendations made by the OVO address systemic gaps and barriers to fair access by Veterans and their families for VAC services and benefits.
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2024-08-16
Ombudsman for Children’s Office publishes “Tomorrow Starts with Us” children’s survey
The Ombudsman for Children’s Office (OCO) commissioned "Tomorrow Starts with Us", a survey carried out with Amárach Research to mark the OCO’s 20th Anniversary. The cost of living, mental health services and future housing needs are the top three concerns for over 1,000 secondary school students who took part in the survey.
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2014-01-03
14. Workshop 3: Catherine De Bruecker, No Residency Status - Protection for Asylum-Seekers and Illegal Immigrants
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2024-07-26
Commissioner for Fundamental Rights of Hungary Hosts European Commission Experts
The Commissioner for Fundamental Rights of Hungary hosted the experts of the European Commission monitoring the management of the external Schengen borders of the EU in his Office on 4 June 2024.
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2024-08-22
Ombudsman finds Department of Home Affairs needs to improve refunds process for parent visas
After receiving complaints about the Department of Home Affairs’ application of refund provisions relating to Visa Application Charges, the Commonwealth Ombudsman, Iain Anderson, has published his investigation report on the matter, ‘Righting Refunds’ on 13 August 2024.
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2014-11-04
(from left to right) Trainee Clarissa Millwisch, Head of Secretariat Ulrike Grieshofer, Secretary General Günther Kräuter, President John Walters, staff Karin Wagenbauer and Ursula Bachler
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2024-08-22
Parliamentary and Health Service Ombudsman warns of surge in maternity investigations
England’s Health Ombudsman has warned that women and babies are being put at risk after a worrying rise in the number of investigations about maternity care. The Parliamentary and Health Service Ombudsman (PHSO) is urging the Government and NHS leaders to learn from the mistakes being made and take action to protect more families from harm.
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2024-08-08
Malawi shines at International Ombud Expo 2024
The Office of the Ombudsman in Malawi joined various Ombudsman Offices from all over the world, human rights bodies, grievance handlers, integrity organizations, and related oversight and regulatory institutions at the International Ombud Expo 2024 in Gaborone, Botswana.
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2024-08-14
Ombudsman probes respite services for supporting carers of elderly persons and persons with disabilities
On 9 August 2024, the Ombudsman, Mr Jack Chan, announced the launch of a direct investigation to carefully examine the respite services for supporting carers of elderly persons and persons with disabilities.
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2024-08-22
Canada Revenue Agency contact centres hours are now extended after Taxpayers' Ombudsperson's request to give taxpayers equal access across Canada
The Taxpayers’ Ombudsperson, Mr. François Boileau, made a service improvement request to the Canada Revenue Agency (CRA) in March 2024, asking it to make changes to prevent an issue blocking callers from reaching the CRA during its contact centres’ regular hours of service.
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2024-09-06
OCO report highlights scramble to find school places for children with Special Educational Needs
There is still a scramble every September to find appropriate school places for children with Special Educational Needs, despite progress made by Government in recent years to prioritise the issue. That’s according to Plan for Places, Two Years On from the Ombudsman for Children’s Office, which examines whether progress has been made on recommendations made in the institution's previous Plan for Places report in 2022.
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2024-07-31
NSW Ombudsman’s Casebook July 2024: Investigations and complaint-handling case studies
The NSW Ombudsman’s Casebook July 2024: Investigations and complaint-handling case studies has been tabled in Parliament on 30 July 2024. The NSW Ombudsman holds agencies to account for the services they provide to the people of NSW, achieving positive outcomes for the complainants. Casebook July 2024 is the first of what will be biannual reports featuring case studies illustrating how the NSW Ombudsman achieves those outcomes.
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2024-08-01
Ombudsman challenges ISS position on unemployment benefit for victims of domestic violence
The Ombudsman’s Office has pleaded with the Social Security Institute (ISS) the right to unemployment benefits for victims of domestic violence who have terminated their employment contracts under the terms of the Decent Work Agenda Law, in force since May 2023. A different position is being adopted by the ISS, which only recognises this right in cases of termination after 1 December 2023.
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2024-08-16
Reminder: Commonwealth Ombudsman hosts Complaint Handling Forum from 21 to 25 October 2024
From 21 – 25 October 2024, the Office will host its annual Complaint Handling Forum. The 5-part virtual forum will feature speakers from a variety of backgrounds, including a keynote address from the Commonwealth Ombudsman, Iain Anderson.
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2024-08-01
Malawi Parliament acts on Ombudsman Report
The Legal Affairs Committee of Parliament in Malawi has been meeting senior officials from various Government Ministries and Departments that have in the last ten years failed to comply with determinations from the Office of the Ombudsman.
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2024-09-06
Ombudsman to investigate child welfare practice of placing children and youth in hotels, motels, offices and trailers
On September 5, 2024, Ontario Ombudsman Paul Dubé announced an investigation into the practice of child welfare agencies placing young children and teens in hotels, motels, offices and trailers. The Ombudsman launched the investigation on his own initiative in light of several reports about children being inappropriately housed in these settings. Ombudsman staff have already visited some of these children and youth to see their living conditions and hear their concerns directly.
