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2015-12-02Community faces separation after only chance to remain together was squandered
An investigation by the Parliamentary and Health Service Ombudsman has found that a small, tight-knit community was denied the chance to stay together due to a catalogue of errors by High Speed Two Limited (HS2 Ltd). A group of six families, from Staffordshire, whose homes were set to be destroyed because they were on the HS2 route, fell victim of a number of failings by HS2 Ltd over two years, placing them under severe stress and worry, hugely impacting their home lives, jobs, careers and health.
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2017-03-28Students from eight European Countries shared their thoughts on human rights principles
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2025-02-21
ACRC announces three major tasks for 2025
The Anti-Corruption and Civil Rights Commission announced three major tasks to focus on under its 2025 vision “People with Better Life, Korea to Leap Forward.” Given the increasing concerns about added grievances due to the uncertainties both within and outside of Korea, the ACRC has made stabilizing livelihoods and protecting marginalized groups a top priority.
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2025-02-07
Ombudsman disqualifies two in ACB boss race
Ombudsman Grace Tikambenji Malera delivered a determination in the matter of how government through the Ministry of Justice’s Office of the Solicitor General flouted procedures in shortlisting and interviewing two candidates for the post of Director General for the Anti-Corruption Bureau (ACB) in Malawi.
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2025-02-07
Second Ombuds Academy on challenging complaint behaviour was a big success!
On Wednesday, 29th of January 2025, the second Ombuds Academy took place. This event was organized and hosted by the Dutch National ombudsman. The Ombuds Academy is an IOI initiative that focuses on the employees of our institutes, rather than on the ombudsmen.
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2025-02-13
Poldershop on EU migration pact
Several ombudsmen and their staff gathered in Brussels on 5 and 6 February in a Poldershop to discuss the migration pact that has to be implemented in the European Union by the summer of 2026.
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2025-03-06
Ombudsman Ontario kicks off 50th anniversary year with Good Governance Awards
On 28 February 2025, the Ontario Ombudsman Paul Dubé announced a new award for public sector bodies that have demonstrated exemplary administrative practices – the Ombudsman’s Award for Good Governance – as part of his office’s 50th anniversary activities. Awards will be given to selected organizations in three areas of the Ombudsman’s mandate – provincial government bodies, broader public sector bodies (e.g., school boards, universities, children’s aid societies), and municipalities, he announced.
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2025-02-07
Commonwealth Ombudsman expanded its functions
The Commonwealth Ombudsman has expanded its functions with the establishment of the National Student Ombudsman (NSO) which commenced operations on 1 February 2025. The NSO is a free, independent, and impartial service for students to resolve complaints about their higher education provider.
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2025-02-27
European Ombudsman suggests ways for Commission to ensure EU border management funds comply with fundamental rights obligations
The European Ombudsman has made a series of suggestions to the European Commission to help it monitor EU funds granted to Member States for border management and ensure their use does not result in fundamental rights violations.
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2016-04-15
Northern Ireland Ombudsman Conference Leaflet
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2025-01-31
45 Years of Civic Defense in Lazio: Commitment, Innovation, and Future
On April 8, 2025, the Ombudsman of the Lazio Region will celebrate the 45th anniversary of civic defense in the Italian region of Lazio with an institutional event titled "45 Years of Civic Defense in Lazio: Commitment, Innovation, and Future." Kindly click here to learn more about the event.
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2025-01-31
Malawi Ombudsman outlines funding challenges to PAC
The Office of the Ombudsman in Malawi earlier this week appeared before the Public Appointments Committee (PAC) of Parliament, where Ombudsman Grace Tikambenji Malera spelled out some of the financial challenges that her office is facing.
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2025-01-24
Ombudsman announces results of direct investigation operation into Government’s work in combating abuse of public housing resources
On 22 Januar 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Government’s work in combating the abuse of public housing resources, with 31 major recommendations for improvement made to the Hong Kong Housing Authority and the Hong Kong Housing Society.
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2025-02-07
NSW Ombudsman tables six-monthly Casebook
The NSW Ombudsman has tabled the Casebook January 2025: Investigations and complaint-handling case studies, highlighting some of the myriad of complaints it has dealt with across a range of NSW government agencies, local councils and community services providers.
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2025-01-24
Slovak Ombudsman visits Ombudsperson Schwetz
On 21 January 2025, the current Chairperson of the Austrian Ombudsman Board (AOB), Ms. Elisabeth Schwetz, welcomed the Public Defender of Rights of the Slovak Republic, Mr. Róbert Dobrovodský, and his delegation at the premises of the AOB. Mr. Dobrovodský was accompanied by staff members specialised in fundamental rights and NPM matters. The purpose of this inaugural visit was an exchange on thematic areas such as police matters and human rights.
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2015-06-16
Only one in three people complain to a public service when they are unhappy, according to new research
A research by the Parliamentary & Health Service Ombudsman published today shows that just one-third of people that are unhappy after using a public service actually make a complaint, despite an overwhelming number feeling that they should.The research is based on the results of a national survey, which questioned 4,263 people and focused on the public's attitude over the last 12 months to complaining about those public services, such as the NHS in England, which the ombudsman service investigates in the event of unresolved complaints.
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2015-05-13
Study of injury reports on people deprived of their liberty
The medical examination of persons deprived of their liberty who have injuries is a crucial preventive tool. In the course of its activity as the NPM, the Spanish Ombudsman decided that a study should be made to analyze the state of injury reports in the Spanish health and legal systems.
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2025-01-24
Government interference puts Yukoners rights at risk
The Minister of Finance has declined a request from the Yukon Ombudsman, Information and Privacy Commissioner, and Public Interest Disclosure Commissioner, Jason Pedlar, to cease Government of Yukon’s unprecedented insertion into his budgetary process, and follow the legislated procedures designed to safeguard the independence of his three mandates. The Minister’s response has forced Pedlar to explore legal action to uphold international standards and protect the rights of Yukoners.
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2016-01-29
Ombudsman Hong Kong: Direct investigation into government’s implementation of strengthened sontrol of exhaust emissions from petrol and LPG vehicles (Jan. 2016) - Summary
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2015-05-07
Does collaboration with civil society strengthen accountability institutions? An exploration?
How citizens interact and collaborate with accountability institutions has been the subject of much careful review in recent years. This note by Carolina Cornejo and Marcos Mendiburu highlights key points from the discussion.
