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2025-04-24International Ombudsman Institute mourns loss of former Secretary General Peter Kostelka
It is with great sadness that the International Ombudsman Institute (IOI) bids farewell to its former Secretary General and Honorary Life Member Dr. Peter Kostelka, who passed away unexpectedly on 17 April 2025 at the age of 78.
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2025-04-11
Control Yuan Inspects PTS and MoC to Access Public Media Operations and Cultural Policy Implementation
The Control Yuan (CY) Committee on Educational and Cultural Affairs, led by Convener Pasuya Poiconx and accompanied by 16 CY members, conducted a circuit supervision to the Taiwan Public Television Service Foundation (PTS) and the Ministry of Culture (MoC) on 17 February 2025.
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2016-09-26
Veterans Ombudsman Recommends Improved Compensation for Veterans and their Survivors
ttawa, Ontario – Veterans Ombudsman Guy Parent today released a report entitled: “Fair Compensation to Veterans and their Survivors for Pain and Suffering”, in which he calls for improvements to the compensation provided to Veterans and their survivors who fall under the New Veterans Charter.
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2025-04-11
Public Services Ombudsman for Wales publishes report on investigation of a complaint against Betsi Cadwaladr University Health Board
On 8 April 2025, the Public Service Ombudsman for Wales published a new Public Interest report highlighting significant shortcomings in the patient’s post-operative care, failures in the informed consent process and inadequate contract monitoring arrangements in place between Betsi Cadwalader University Health Board and Health Trusts in England.
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2025-03-28
ACRC Announces “2025 Basic Plan for Comprehensive Integrity Assessment of Public Institutions”
The Anti-Corruption and Civil Rights Commission (ACRC, Chairperson Ryu Chul Whan) finalized the 2025 Basic Plan for the Comprehensive Integrity Assessment of Public Institutions on the 24th of February 2025. A comprehensive integrity evaluation will be conducted for all local councils this year to focus efforts on improving entrenched corruption-prone areas in local settings. The final plan for the comprehensive integrity assessment will be confirmed after gathering opinions from various institutions with the results to be announced in December 2025.
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2017-12-11Panel discussion with IOI Europe president Rafael Ribo, Czech Ombudswoman Anna Šabatová, IOI Secretary General Günther Kräuter and Dutch Ombudsman Reinier van Zutphen (from left to right)
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2025-04-04
IOI European Region Quarterly Newsletter – January 2025 - March 2025
Kindly click here to read the IOI European Region’s Quarterly Newsletter for the period from January 2025 to March 2025.
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2017-12-06
Left to right: Günther Kräuter, Klaus Starl (ETC Graz), Gözde Taskaya (Network Muslim Civil Society), Izabela Kisić (Helsinki Committee for Human Rights, Serbia), Claudia Schäfer (ZARA), Matthias Hui (humanrights.ch)
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2017-03-15
FRA - Special report promoting participation of migrants and their descendents - March 2017
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2025-04-11
NIPSO launches complaint handling guidance for staff in public bodies
On 8 April 2025, the Northern Ireland Public Services Ombudsman launched a set of videos to help staff in public bodies deal with complaints from members of the public. The videos explain why complaints should be taken seriously and give step-by-step guidance to staff on how to investigate complaints well.
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2025-03-21
Local Ombuds Institutions and Human Rights
Kindly click here to read about the National Ombudsman of the Netherlands and IOI European Regional President Reinier van Zutphen’s visit to the Council of Europe in Strasbourg together with other local ombuds institutions from the Netherlands.
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2016-08-17
Ombudsman Peter Tyndall reminds Leaving Certificate students of their right to complain
Ombudsman Peter Tyndall congratulated students on their results in the Leaving Certificate examinations and reminded them that his Office can independently examine complaints against all public third-level education bodies.
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2016-06-28
European officers gathered in Vilnius for international training on prevention of torture
The officers for prevention of torture from 16 European countries converged in Vilnius on 21-23 June 2016 where the training on prevention of torture was held on the occasion of the 10-th anniversary of the Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment (OPCAT).
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2025-03-21
SPSO Launches New Interactive Complaints Map
The Scottish Public Services Ombudsman has launched the first phase of an interactive map. This shows the number of complaints closed in 2022-23 for each Local Authority area in Scotland across the sectors it oversees, mapped against measures of deprivation.
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2025-03-21
Ombudsman announces results of direct investigation operation into Housing Department’s handling of illegal parking in public housing estates
On 13 March 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Housing Department ("HD")'s handling of illegal parking in public housing estates, and made 12 recommendations for improvement to the HD.
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2016-06-24
Ground Breaking Northern Ireland Project brings Ombudsmen and Human Rights Commissioners to Belfast
Ombudsmen and Human Rights Commissioners from around the World gathered in Belfast last month to attend a two-day Conference jointly hosted by the Office of the Northern Ireland Public Services Ombudsman (NISPO) and the Northern Ireland Human Rights Commission (NIHRC).
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2016-07-19
Irish Ombudsman Peter Tyndall pays prison visit with Northern Ireland Prisoner Ombudsman
Irish Ombudsman and IOI Second Vice-President Peter Tyndall recently visited the Prisoner Ombudsman for Northern Ireland, Tom McGonigle.
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2025-03-14
New Secretary General Bernhard Achitz takes office
On 10 March 2025, Mr. Bernhard Achitz took office as the new Secretary General of the International Ombudsman Institute. He succeeds Gaby Schwarz in this important role and is looking forward to continuing the important work and services, which the IOI provides to its members around the world. He thanks Ms. Schwarz for her strong commitment and service to the IOI.
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2017-01-23
18. Breakout Session III: Ms Fiona Crean - Satutory vs. Private Sector Ombudsman: Differences and Similarities between State Legislated Ombudsman and their Organizational Counterparts
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2017-09-28
Dr. Günther Kräuter and Ms. Tebogo Titose Mapodisi
