Search for
Your search results for „the”
-
2025-05-02Outgoing Ombudsman Calls for Legislative Reform
Rosemary Agnew, one of Scotland’s leading public figures, has called for legislative reforms as she prepares to step down after eight years as the Scottish Public Services Ombudsman (SPSO). Throughout her time leading the organisation, she has repeatedly highlighted the need to modernise SPSO legislation to enable the Ombudsman to better serve the public and improve accountability in public services. Significantly, she has called for changes in how complaints are made to the SPSO and the ability to investigate complaints under her own initiative.
-
2025-05-09
Queensland Ombudsman publishes new casebook for public sector
On 30 April 2025, the Queensland Ombudsman published its report, Casebook 2025: Helping agencies to improve decision-making. This is the fifth issue of its annual casebook series that provides summaries of complaints this Office has investigated, including the outcomes. It also provides further insights for the agencies involved to consider improving their procedures and processes.
-
2025-05-02
David Baele appointed as new President of Ombudsman.be
The Board of Directors of Ombudsman.be has appointed Federal Ombudsman David Baele as the new President of the Belgian Network of Ombudsmen. He succeeds Marc Bertrand. The network will continue to strengthen cooperation and make ombudsman services even more accessible to citizens and businesses, helping them more easily to find the right ombudsman when facing issues with public services or companies.
-
2025-05-02
CY Urges VAC to Rectify Waste and Pesticide Violations at Its Affiliated Farms and to Uphold Environmental Responsibilities
The Fushoushan Veterans Farm, affiliated to the Veteran Affairs Council, was found to have committed violations in the handling of business waste. In addition, both Fushoushan and Wuling Veterans Farms were found to have engaged in improper pesticide use. On March 20, 2025, the Control Yuan Committee on Foreign and National Defense Affairs approved the investigation report submitted by CY members Fan Sun-Lu, Lin Wen-Cheng, and Upay Radio Kanasaw.
-
2025-04-17
Ombudsman probes Highways Department’s work on repair and maintenance of public roads
The Ombudsman, Mr Jack Chan, on 11 April 2025 announced the launch of a direct investigation operation to examine the work of the Highways Department (“HyD”) on the repair and maintenance of public roads, in particular the prevention of serious road subsidence incidents.
-
2025-04-17
45th Anniversary of Civic Defense in Lazio
The 45th Anniversary of Civic Defense was celebrated on Tuesday, April 8, 2025, at the Lazio Regional Council with the support of the IOI. The event provided an opportunity to reflect on the history, role, and future prospects of this institutional figure, a reference point for the protection of citizens' rights and a guarantor of administrative transparency.
-
2025-04-11
Best Practice Paper on Ombudsman outreach practices
The IOI presents a new Best Practice Paper on “Outreach practices from Ombudsman around the world”. The paper builds on the regional exchange prior to and during the 13th IOI World Conference and reflects the results of this exchange among IOI members. It was developed by the office of the National Ombudsman of the Netherlands and presents outreach practices from IOI members across various countries.
-
2018-05-25Complainant and her mother with Ombudsman
-
2017-01-23
Thematic NPM report “Women in prison”
In December 2016, the Norwegian Parliamentary Ombudsman published a thematic report under the NPM mandate on the conditions for female prisoners in Norway.
-
2018-04-30
IOI Board Member Catherine De Bruecker and AOMF President Marc Bertrand
-
2017-08-23
Ombudsman Northern Territory - Press Release - Women prison report
-
2025-04-04
Connecting Ombudsman Procedures and Citizens: Advancing Public Engagement and Accessibility in Hungary
The Office of the Commissioner for Fundamental Rights of Hungary has successfully implemented the IOI-supported regional subsidy project “Connecting Ombudsman Procedures and Citizens”. The two-phase initiative aimed at strengthening public awareness of the Ombudsman’s work, particularly in the field of disability rights, and at familiarizing the public with the network of newly established regional offices.
-
2016-12-19
Joint statement from expert meeting on strengthening independence of national human rights institutions in OSCE region in Warsaw
On 28 and 29 November 2016, representatives from global and regional bodies organized, together with the Office of the Commissioner for Human Rights in Poland, an expert meeting with representatives of National Human Rights Institutions (NHRIs) and academics to discuss the strengthening of the independence of NHRIs in the OSCE region.
-
2016-12-14
Ombudsman thematic report leads to review of Welsh hospital care
A review of care for acutely sick patients in Wales will be launched in the New Year, following the publication of a Public Services Ombudsman for Wales thematic report.
-
2025-04-04
First international conference for NHRIs and ombuds institutions
In 2024, the Basque Ombudsman, Manuel Lezertua, together with the President of the IOI European Region, visited Strasbourg. The purpose of their visit was to revive the practice of organizing conferences for ombuds institutions, a tradition that had previously been upheld by the Commissioner for Human Rights. The Basque Ombudsman proposal played a crucial role in bringing into being the High-Level Conference in Strasbourg in March 2025 for National Human Rights and Ombuds Institutions. Kindly click here to read more about this year’s conference.
-
2025-04-11
Ombudsperson Punjab Ms. Hakim Ali Khan Leads Session on Workplace Harassment at Civil Services Academy
The Ombudsperson Punjab recently conducted an engaging and informative session on workplace harassment at the prestigious Civil Services Academy, Lahore. Addressing an audience of senior officers and trainees, she delved into the critical provisions of Pakistan’s harassment laws, emphasizing the significance of fostering a respectful and secure working environment.
-
2016-12-02
Secretary General attends meeting on how to strengthen independence of NHRIs in Warsaw
IOI Secretary General Günther Kräuter participated at an expert meeting on strengthening independence of national human rights institutions (NHRIs) in the OSCE region,which was held in Warsaw from 28 to 29 November 2016.
-
2016-10-18
FRA thematic focus on migrants with disabilities
There is little information available on the situation of migrants and refugees with disabilities recently arrived in the EU. A thematic focus of the European Union Agency for Fundamental Rights (FRA) explores practices in four areas crucial to persons with disabilities and victims of torture in the current migrant situation.
-
2025-04-04
Ombudsman Wales - Quarterly Newsletter - November 2024 - March 2025
Kindly click here to read the latest Quarterly Newsletter by the Ombudsman Wales. This newsletter covers the period from November 2024 to March 2025.
-
2018-01-30
canada commissioner-languages raymond-theberge jan-2018
