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2017-03-28Students from eight European Countries shared their thoughts on human rights principles
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2024-12-06International Intern Exchange between Federal Tax Ombudsman Pakistan and Institution of Mediator of Kingdom of Morocco
In June 2024, the Federal Tax Ombudsman Pakistan and the Institution of the Mediator of the Kingdom of Morocco, both IOI Members, signed a Memorandum of Understanding for the inaugural batch of the first International Internship Exchange Program.
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2024-12-13
Ombudsperson investigating province’s distribution of assistance cheques to most vulnerable British Columbians during Canada Post strike
The BC Ombudsperson is investigating the Ministry of Social Development and Poverty Reduction’s distribution of cheques intended for income and disability assistance clients during the current Canada Post strike. The Ombudsperson’s investigation was commenced after being advised by the ministry that as of the beginning of December 2024, thousands of November social assistance cheques were not yet delivered.
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2016-04-15
Northern Ireland Ombudsman Conference Leaflet
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2024-12-12
European Ombudsman makes suggestions to help ensure accountability in Commission’s use of AI
The European Ombudsman has made a series of suggestions to help the European Commission ensure the use of artificial intelligence (AI) in its decision making remains accountable.
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2025-01-31
Access to justice for refugees and asylum seekers
The Northern Ireland Public Services Ombudsman (NIPSO) recently held a roundtable event as part of its project examining how ombudspersons can help improve access to justice for refugees and asylum seekers.
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2024-12-12
Global Report on Women in Prison - Analysis from National Preventive Mechanisms
National Preventive Mechanism (NPM) from 46 countries contributed to the development of a global report on women in prison, launched on 12 December 2024 by the Geneva-based Association for the Prevention of Torture (APT). The report highlights significant challenges and systemic discrimination faced by women in prisons around the globe, calling for urgent reforms and greater use of alternatives to detention.
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2024-12-06
DPU Advocates for Women Victims of Domestic Violence Accused of International Child Abduction
On Wednesday, 13 November, at the National Congress, the Federal Public Defenders’ Office (DPU) called for greater recognition of the plight of women who, as victims of domestic violence, are accused of international child abduction. Federal Public Defender Daniela Brauner participated in two public hearings held at the Federal Senate and the Chamber of Deputies, addressing the application of the Hague Convention in cases where Brazilian mothers return to Brazil with their children after fleeing domestic violence.
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2015-06-16
Only one in three people complain to a public service when they are unhappy, according to new research
A research by the Parliamentary & Health Service Ombudsman published today shows that just one-third of people that are unhappy after using a public service actually make a complaint, despite an overwhelming number feeling that they should.The research is based on the results of a national survey, which questioned 4,263 people and focused on the public's attitude over the last 12 months to complaining about those public services, such as the NHS in England, which the ombudsman service investigates in the event of unresolved complaints.
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2024-12-06
Ombudsman Quarterly Review
Kindly click here to access the Spring 2024 Ombudsman Quarterly Review of the Office of the National Ombudsman New Zealand.
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2024-11-27
Annual Report 2023/2024 now available
The International Ombudsman Institute (IOI) presents its Annual Report for the membership year 2023/2024. The report gives account of the main projects, developments and achievements made in the past membership year and it is now available in all three languages of the IOI.
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2024-11-22
Passing of an Ombudsman Trailblazer
The Ombudsman of the Kingdom of Lesotho, Advocate Tlotliso Polaki, regrets to announce to the international Ombudsman community, the passing of Honourable Mohale Henry Nt'saba on the 19th November 2024, a few months before his 100th birthday. Honourable Nt’saba was the pioneer Ombudsman of the Kingdom of Lesotho, who established the office from inception.
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2015-05-13
Study of injury reports on people deprived of their liberty
The medical examination of persons deprived of their liberty who have injuries is a crucial preventive tool. In the course of its activity as the NPM, the Spanish Ombudsman decided that a study should be made to analyze the state of injury reports in the Spanish health and legal systems.
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2016-01-29
Ombudsman Hong Kong: Direct investigation into government’s implementation of strengthened sontrol of exhaust emissions from petrol and LPG vehicles (Jan. 2016) - Summary
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2024-11-22
Ombudsman highlights issues with support scheme for highly vulnerable Scots
The Scottish Public Services Ombudsman has published a report spotlighting concerns about the fairness and consistency of grants awarded through the Scottish Welfare Fund. The report highlights issues with the distribution of the Fund, which provides grants to those in crisis.
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2015-05-07
Does collaboration with civil society strengthen accountability institutions? An exploration?
How citizens interact and collaborate with accountability institutions has been the subject of much careful review in recent years. This note by Carolina Cornejo and Marcos Mendiburu highlights key points from the discussion.
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2024-11-22
Ombudsman announces results of direct investigation operation into LCSD’s handling of obstructions to passageways by bicycles owned by operators of bicycle rental services
On 21 November 2024, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the handling of obstructions to passageways by bicycles owned by operators of bicycle rental services of the Leisure and Cultural Services Department, and made eight recommendations to the Department.
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2016-09-08
Conference Host Igli Totozani, IOI Secretary General Kräuter, AOMF President Marc Bertrand and Belgian Ombudsman Catherine De Bruecker
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2024-11-07
Ombudsman commends public organisations and public officers for exemplary service and puts forward three strategic focuses to enhance public administration
At the 27th Presentation Ceremony of The Ombudsman’s Awards on 31 October 2024, The Ombudsman, Mr Jack Chan, presented the Grand Award to the Hong Kong Fire Services Department, an Award for Public Organisation to both the Social Welfare Department and the Water Supplies Department, the Award on Mediation to the Housing Department, the Customer Services Award to the Immigration Department, and the Information Technology Application and Creativity Award to the Hospital Authority. Individual Awards were also given to 79 public officers.
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2024-11-28
Ombudsman engages with Final-Year MCAST Journalism students
The Parliamentary Ombudsman, Judge Emeritus Joseph Zammit McKeon, held an informative session with final-year Bachelor of Arts (Honours) in Journalism students of the Malta College of Arts, Science and Technology (MCAST). This engagement forms part of the students' hands-on learning experience, allowing them to gain deeper insights into the roles and functions of key institutions.
