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2014-02-24IOI Canada_Occasional Paper 35_Jack Richardson_Having federal OM_1986.pdf
Having a federal ombudsman (1986) Jack Rickardson Mr. Richardson is the former Commonwealth Ombudsman and Defence Force Ombudsman for Australia.
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2014-02-24
IOI Canada_Occasional Paper 39_Dr. Randall Ivany_Address to the USOA in Chicago_1987.pdf
An address to the American Association of Ombudsmen (1987) Dr. Randall E. Ivany, C.M. An address to the American Association of Ombudsmen at a meeting held in Chicago, Illinois. Dr. Ivany was the Executive Director of the International Ombudsman Institute.
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2014-01-13
Government House Communique - New Ombudsman for Bermuda.pdf
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2014-02-10
Haiti_Protection du Citoyen_Annual Report_2009 bis 2012_FR.pdf
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2014-02-10
Guatemala_Procuraduria de los Derechos Humanos_Annual Report _2012_ES.pdf
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2014-02-10
Guatemala_Procuraduria de los Derechos Humanos_Annual Report _2013_ES.pdf
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2014-02-24
IOI Canada_Occasional Paper 42_Eric Freeman_Investigation into the adequacy of existing administrative procedures relating to the use of surgical gloves at hospitals_1987.pdf
An investigation into the adequacy of existing procedures relating to the use of surgical gloves at hospitals (1987) Eric Freeman Mr Freeman was the Parliamentary Commissioner for Western Australia.
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2014-02-24
IOI Canada_Occasional Paper 43_Dr. Tsuyoshi Hiramatsu_why an OM may not be introduced in Japan_1988.pdf
Why an ombudsman may not be introduced in Japan (1988) Prof. T. Hiramatsu Japan's unique manner of decision-making and complaint handling. Prof. Hiramatsu teaches at the National University of Japan.
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2014-02-24
IOI Canada_Occasional Paper 46_Marten Oosting_the OM and human rights observations based on experience of OM Netherlands_1992.pdf
The Ombudsman and human rights (1992) Dr. Marten Oosting Observations on the experience of the National Ombudsman of the Netherlands. Mr Oosting is the National Ombudsman of the Netherlands.
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2014-02-24
IOI Canada_Occasional Paper 50_Pet. Com. Dt. Bundestag_Organization responsibilites and procedure of the petitions committee_1994.pdf
Organization, responsibilities and procedure of the Petitions Committee of the German Bundestag (1994) Petitions Committee of the German Bundestag A report prepared for the 3rd European Ombudsman Conference held in Vitoria-Gasteiz (Spain) from 27 to 30 October 1993.
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2014-02-24
IOI Canada_Occasional Paper 51_Pet. Com. Dt. Bundestag_Cooperation of the petitions committee with other petitions committees and OM_1994.pdf
Cooperation of the Petitions Committee of the German Bundestag with other petitions committees and ombudsmen (1994) Petitions Committee of the German Bundestag A report prepared for the 3rd European Conference held in Vitoria-Gasteiz (Spain) from 27 to 30 October 1993.
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2014-02-24
IOI Canada_Occasional Paper 52_William Reid_Protection of citizens as consumers of government services_1995.pdf
The protection of citizens as "consumers" of government services (1995) William Reid Mr Reid is the Parliamentary Commissioner for Administrative and Health Service Commissioner for the United Kingdom.
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2014-02-24
IOI Canada_Occasional Paper 54_William Reid_Crookshank lectures medical attitudes and patients perception_1995.pdf
Crookshank lecture: Medical attitudes and patients' perceptions (1995) William Reid Mr Reid is the Parliamentary Commissioner for Administration and the Health Service Commissioner for the United Kingdom.
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2014-02-24
IOI Canada_Occasional Paper 56_Jean-Pierre Beaulne_Police and military human rights training Mexican human rights commission_1996.pdf
Police and military human rights training (1996) The Honourable Jean-Pierre Beaulne Round table with the Mexican Human Rights Commission. The Honourable Jean-Pierre Beaulne is the chairman of the Royal Canadian Mounted Police Public Complaints Commission.
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2014-02-24
IOI Canada_Occasional Paper 57_William Reid_The courts the OM and the public_1996.pdf
The courts, the ombudsman and the public (1996) Sir William Reid Sir William is the Parliamentary Commissioner for Administration and Health Service Commissioner for the United Kingdom.
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2014-02-24
IOI Canada_Occasional Paper 58_Dr. Mireille Roccatti_Human rights and OM experience in Mexico_1997.pdf
Human rights and the ombudsman's experience in Mexico (1996) Dr. Mireille Roccatti Dr. Roccatti is Chairman of the Commission of Human Rights, State of Mexico.
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2014-03-07
France_Defenseur des droits_sexual harrasement_summary_March 2014_FR.pdf
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2014-06-25
Canada_Ontario Ombudsman_Facts and highlights_25.06.2014.pdf
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2014-06-25
Canada_Ontario Ombudsman_Facts and highlights_25.06.2014_FR.pdf
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2014-07-25
China/Hong Kong_OmbudsNews Issue No. 1_20140725.pdf
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