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2022-01-21Le Médiateur du Faso a reçu en audience le Ministre de la Justice, des Droits Humains et de la Promotion Civique
Le Médiateur du Faso, madame Fatimata SANOU/ TOURE, a reçu en audience dans la matinée du 11 janvier 2022, madame Victoria OUEDRAOGO/ KIBORA, Ministre de la Justice, des Droits Humains et de la Promotion Civique, Garde des sceaux.
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2022-01-20
91.096 plaintes traitées par le réseau belge des Médiateurs/Ombudsmans
Le réseau des médiateurs, « Concertation permanente des ombudsmans et médiateurs » (CPMO) regroupe 30 institutions de médiation issues de tous les horizons : Etat fédéral, Régions, Communautés, villes et communes, secteurs semi-publics et secteur privé. L’objectif du réseau est de faire connaître les ombudsmans, améliorer l’accès de leur service au public, renforcer la collaboration et veiller au partage de connaissance et d’expériences.
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2024-08-22
Austrian NPM publishes Annual Report 2023
The Austrian National Preventive Mechanism (NPM) published the English version of its Annual Report 2023. In the year under review, the NPM carried out 505 visits, which provided a picture of the human rights situation in Austria. In addition to positive observations, numerous deficits were identified again in 2023.
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2024-08-22
Veterans Ombud Releases 2024 Spotlight: Progress Update on OVO Recommendations to VAC
On 21 August 2024, the Office of the Veterans Ombud (OVO) released its publication Spotlight 2024: Progress Update on OVO Recommendations to VAC. The recommendations made by the OVO address systemic gaps and barriers to fair access by Veterans and their families for VAC services and benefits.
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2024-08-22
Ombudsman finds Department of Home Affairs needs to improve refunds process for parent visas
After receiving complaints about the Department of Home Affairs’ application of refund provisions relating to Visa Application Charges, the Commonwealth Ombudsman, Iain Anderson, has published his investigation report on the matter, ‘Righting Refunds’ on 13 August 2024.
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2024-08-22
Ombudsman presents the Forensic Disability Service – second report
The Queensland Ombudsman’s report, Forensic Disability Service – second report: A review of the implementation of recommendations made in the 2019 Forensic Disability Service report, was tabled by the Honourable Curtis Pitt MP, Speaker of the Queensland Parliament on Tuesday 13 August 2024.
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2024-08-22
Complaints to the Public Services Ombudsman for Wales at record high
The Ombudsman for Wales has published today its Annual Report & Accounts for 2023/24, which shows a staggering 37% increase since 2019 in the number of new complaints received about public services and the behaviour of local councillors. 2023/24 marks the Ombudsman Wales’ most efficient year – the office handled over 10,000 cases, closing more than they have ever have done before and reducing the costs for each case and investigation
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2018-08-03Commissioner for Fundamental Rights - Annual Report 2017 EN
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2022-01-13
Veterans Ombud presents 2020-2021 Annual Report
The Office of the Veterans Ombuds presents its 2020-2021 Annual Report. It has been an extraordinary year. During 2020-2021 the Veterans Ombud continued to address a variety of individual complaints of unfairness from Veterans and their families. The impact of the Omud’s work is illustrated in the stories in the 2020-2021 report (available in English and French).
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2022-01-10
El Procurador de los Derechos Humanos condena la muerte de tres personas de la comunidad LGBTIQ+
El Procurador de los Derechos Humanos, Jordán Rodas Andrade, condena la muerte violenta de tres personas de la comunidad LGBTIQ+ y expresa que la ausencia de programas de protección incrementa la vulnerabilidad de esta población.
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2017-07-24
New South Wales Ombudsman - Annual Report 2015/2016 - EN
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2024-08-16
Ombudsman for Children’s Office publishes “Tomorrow Starts with Us” children’s survey
The Ombudsman for Children’s Office (OCO) commissioned "Tomorrow Starts with Us", a survey carried out with Amárach Research to mark the OCO’s 20th Anniversary. The cost of living, mental health services and future housing needs are the top three concerns for over 1,000 secondary school students who took part in the survey.
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2024-08-16
Woman repaid thousands after healthcare provider failed to properly assess and fund her mother’s care
The Parliamentary and Health Service Ombudsman (PHSO) is urging Integrated Care Boards (ICB) to learn from mistakes and take action to prevent other families facing unnecessary financial strain after a case investigated by the Ombudsman highlighted the issue.
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2024-08-16
Yukon Human Rights Commission investigated for fairness
The Yukon Ombudsman has released an investigative report on three separate complaints against the Yukon Human Rights Commission (HRC). The investigation found unfairness in the organization’s operations and made eight recommendations to the HRC, and the Department of Justice combined.
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2022-01-05
Workers from EU countries have the right to same treatment as locals
The Public Defender of Rights summarized recommendations for authorities, municipalities, regions and ministries. Recommendations were set on the basis of extensive research among EU citizens living in the Czech Republic. More than a thousand people, proportionally represented not only by nationality, but also by education or their residence in the Czech Republic, described their experiences in dealing with the authorities, health care or education.
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2022-01-04
How to deliver an effective apology
Not everyone understands the power of an apology, or how to make a good one. Australia’s Commonwealth Ombudsman published a factsheet for education providers to explain why an apology is powerful, and what you should or shouldn’t say when apologising.
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2024-08-14
Defensor del Pueblo promueve participación de las mujeres en encuentro de lideresas
El Defensor del Pueblo celebró su séptimo Encuentro con Lideresas bajo el lema “Mujeres Empoderadas: El Futuro en Acción”, a fin de motivar la participación femenina en todos los sectores de la sociedad, a través del desarrollo de sus competencias. Durante la actividad organizada por la Unidad de Igualdad de Género fue anunciado el lanzamiento de la “Red de Mujeres Empoderadas”.
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2019-10-01
FRA Report - Righst in practice: Access to lawyer in criminal proceedings
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2024-08-09
Webinar on "Promoting Gender Equality: The Role of the Ombudsman"
Join the African Ombudsman Research Centre (AORC), the research and training arm of the African Ombudsman and Mediators' Association (AOMA), for the thought-provoking webinar on "Promoting Gender Equality: The Role of Ombudsman" on Tuesday, 27 August 2024 at 10 am (GMT+2), organised in collaboration with the International Ombudsman Institute.
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2021-12-23
Season’s Greetings and Happy New Year!
The IOI General Secretariat wishes you all a festive holiday season and a Happy New Year! Le Secrétariat général vous souhaite d'excellentes fêtes de fin d'année et une très bonne année! ¡La Secretaría General del IIO les desea a todos unas fiestas llenas de felicidad y lo mejor para el año nuevo!