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2019-09-24canada com-official-lang- mr-raymond-theberge sep-2019
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2025-05-02Swedish Parliamentary Ombudsmen submit Annual report to Parliament
Every year, the Ombudsman submits a report to the Riksdag. It is a report on the authority's activities in the previous year, together with a selection of the ombudsmen's decisions. In accordance with the instructions of the Riksdag's ombudsmen, the Ombudsman must submit a report to the Riksdag by 15 March each year for the period 1 January - 31 December of the previous year. The summary of the report is now available in English.
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2019-02-22
Athens 20th anniversary speech Mr. Tyndall
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2019-02-22
Athens 20th anniversary speech Mr. Tyndall
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2019-02-22
Conference opening remarks Mr. Tyndall - Athens 2019
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2019-02-22
Conference opening remarks Mr. Tyndall - Athens 2019
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2025-05-09
Ombudsman Interviewed on "That OA Thing" Podcast
The Ombudsman Association's Podcast, "That OA Thing" recently interviewed Ombudsman Ger Deering for its most recent episode. Hosted by OA Chief Executive Donal Galligan, the podcast focuses on the role of the Ombudsman.
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2018-07-27
Northern Ireland Public Services Ombudsman Quarterly Bulletin 2018
Northern Ireland Public Services Ombudsman, Marie Anderson, publishes her second Quarterly Bulletin. This includes reports on complaints about the treatment provided by a GP to a patient with breast cancer, the way a Council dealt with a planning application for a wind turbine, and the care and treatment of patients within two Health Trusts. This edition of the Bulletin also provides a further update on the important work within her Office to prepare for the first ‘own initiative’ investigations and their ongoing research project to explore issues in public sector complaints handling.
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2025-06-06
IOI – North America Regional Newsletter
Kindly click here to read the latest North America Regional Newsletter presented by IOI Regional President and Ontario Ombudsman Paul Dubé.
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2025-05-09
At Itamaraty, DPU Coordinates Action for COP30
Representatives of the Federal Public Defenders' Office (DPU) met on Friday, 4 April 2025, with Ambassador André Corrêa do Lago, President of COP30, at the Ministry of Foreign Affairs (Itamaraty) to discuss the institution’s participation in the conference scheduled for November. The objective is to ensure that the demands of Indigenous Peoples, Quilombola communities and Riverside Populations are prioritized in global climate negotiations, ensuring that their voices are effectively represented in international decision-making processes.
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2025-04-25
Ombudsman announces results of direct investigation operation into Government’s regulation of occupational safety and health in construction industry
On 16 April 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Government’s regulation of occupational safety and health in the construction industry, with 40 major recommendations for improvement made to the Labour Department, the Buildings Department and the Development Bureau.
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2025-05-09
Queensland Ombudsman publishes new casebook for public sector
On 30 April 2025, the Queensland Ombudsman published its report, Casebook 2025: Helping agencies to improve decision-making. This is the fifth issue of its annual casebook series that provides summaries of complaints this Office has investigated, including the outcomes. It also provides further insights for the agencies involved to consider improving their procedures and processes.
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2025-05-02
Outgoing Ombudsman Calls for Legislative Reform
Rosemary Agnew, one of Scotland’s leading public figures, has called for legislative reforms as she prepares to step down after eight years as the Scottish Public Services Ombudsman (SPSO). Throughout her time leading the organisation, she has repeatedly highlighted the need to modernise SPSO legislation to enable the Ombudsman to better serve the public and improve accountability in public services. Significantly, she has called for changes in how complaints are made to the SPSO and the ability to investigate complaints under her own initiative.
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2025-04-24
DPU launches gender equality and women's protection initiatives during CSDPU session
The initiatives include the creation of a reporting channel, harassment response manuals and adherence to an international seal; the event concludes the "DPU Por Elas" (DPU for Women) project, launched during the Women's month.
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2025-05-02
David Baele appointed as new President of Ombudsman.be
The Board of Directors of Ombudsman.be has appointed Federal Ombudsman David Baele as the new President of the Belgian Network of Ombudsmen. He succeeds Marc Bertrand. The network will continue to strengthen cooperation and make ombudsman services even more accessible to citizens and businesses, helping them more easily to find the right ombudsman when facing issues with public services or companies.
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2018-05-23
Ombudsman finds Grandmother’s painful death from cancer was avoidable
A 73-year-old grandmother’s death from bladder cancer was avoidable, an investigation by the Parliamentary and Health Service Ombudsman (PHSO) has found. She died following a hospital’s nine-month delay to diagnose her. An inadequate local investigation failed to recognise this, and her son subsequently brought a complaint about her care to the Ombudsman.
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2025-05-02
CY Urges VAC to Rectify Waste and Pesticide Violations at Its Affiliated Farms and to Uphold Environmental Responsibilities
The Fushoushan Veterans Farm, affiliated to the Veteran Affairs Council, was found to have committed violations in the handling of business waste. In addition, both Fushoushan and Wuling Veterans Farms were found to have engaged in improper pesticide use. On March 20, 2025, the Control Yuan Committee on Foreign and National Defense Affairs approved the investigation report submitted by CY members Fan Sun-Lu, Lin Wen-Cheng, and Upay Radio Kanasaw.
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2018-04-26
Northern Ireland Ombudsman publishes first Quartery Bulletin
Northern Ireland Public Services Ombudsman publishes its first Quarterly Bulletin, which aims to provide readers with a short, easy-to-read summary of news from the Office, drawing attention to the most recent investigation reports, providing updates on new initiatives, and highlighting other aspects of the Ombudsman’s work.
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2018-05-24
Ombudsman meets colleagues from Poland and other Baltic states
On 21-22 May, Ombudsman, head of Children Rights Division and lawyer of Prevention Unit meet Children Ombudsmen of Poland and Lithuania and representatives of the Chancellor of Justice Office of Estonia. Such meetings happen annually and participants discuss topical children rights issues in Poland and Baltic states.
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2025-04-17
Ombudsman probes Highways Department’s work on repair and maintenance of public roads
The Ombudsman, Mr Jack Chan, on 11 April 2025 announced the launch of a direct investigation operation to examine the work of the Highways Department (“HyD”) on the repair and maintenance of public roads, in particular the prevention of serious road subsidence incidents.
