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2021-09-17Statement regarding the measures taken to combat the coronavirus pandemic (Covid-19) and their compatibility with human rights law (29 July 2021) – EN Summary
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2021-03-19Involuntary hospitalized people will be able to benefit from an independent assessment of their mental health status
Involuntary hospitalized persons with mental and behavioral disorders from now on will be able to take advantage of an independent assessment of their state of mental health. Such a possibility is provided for in the Minister of Health’s procedure, which was approved taking into account the recommendations of the Seimas Ombudsman Augustinas Normantas.
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2019-08-16
Report Defences policies for receiving and responding to reports of abuse
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2019-07-25
Ombudsman of Hong Kong presented 2018-19 Annual Report to the public
The Hong Kong Ombudsman, Ms Winnie Chiu, presented to the public today (25 July) the 2018-19 Annual Report of the Office of The Ombudsman. The Office of The Ombudsman (the Office) received 4,991 complaints in 2018-19, slightly higher than the previous year’s figure. Among the complaints received, 205 were concluded by way of full investigation, of which 58 (28.3%) were substantiated or partially substantiated, similar to previous year’s figure of 26.2%.
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2020-09-21
Statement of the Human Rights Defender: Administrative fines for failure to wear face masks (Sep. 2020)
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2020-06-05
Ontario Ombudsman to investigate government’s oversight of long-term care homes during pandemic
Ontario Ombudsman Paul Dubé launched an investigation into the oversight of long-term care homes by the province’s Ministry of Long-Term Care and Ministry of Health during the ongoing COVID-19 pandemic. The investigation will focus on whether the oversight of long-term care homes by those ministries during the coronavirus crisis is adequate to ensure the safety of residents and staff.
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2018-08-09
Victorian Parliament referred new investigation to Ombudsman
Victorian Ombudsman Deborah Glass has received a letter from the Legislative Assembly of the Victorian Parliament referring a matter for investigation and report under section 16 of the Ombudsman Act 1973. The referral requires THE Ombudsman to investigate matters concerning invoices current and former Liberal and Nationals MPs certified for payment by the Department of Parliamentary Services.
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2021-09-06
Reduction of positions have become a method to dispose of unwanted employees: The Human Rights Defender has recorded a legislative issue
Over the years, the issue related to the lack of legislative criteria for the preference given to continuing the work activities of employees in cases of reduction of positions has been raised in the annual reports summarizing the activities of the Human Rights Defender.
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2021-07-16
Croatia - Ombudswoman - Special Report on The Right to A Healthy Life and Climate Change in the Republic of Croatia - 2013-2020 - EN
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2020-04-22
E-Learning module on operationalizing the right to development in implementing the SDGs
The Office of the United Nations High Commissioner for Human Rights, the University for Peace and the United Nations University’s International Institute for Global Health jointly offer the fifth and sixth editions of the interactive and instructor-led e-learning module to train stakeholders on the normative, theoretical and practical importance of and mechanisms for operationalizing the Right to Development (RTD) in the implementation of the Sustainable Development Goals (SDGs).
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2025-05-02
David Baele appointed as new President of Ombudsman.be
The Board of Directors of Ombudsman.be has appointed Federal Ombudsman David Baele as the new President of the Belgian Network of Ombudsmen. He succeeds Marc Bertrand. The network will continue to strengthen cooperation and make ombudsman services even more accessible to citizens and businesses, helping them more easily to find the right ombudsman when facing issues with public services or companies.
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2023-11-07
37. Plenary Session IV: Mark C.A. Thomson – The role of the Ombudsman in preventing torture and ill-treatment: The OPCAT and beyond
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2019-10-08
When is a complaint to a council not considered a complaint?
Many Victorian councils are understating the number of complaints they receive, raising concerns they are failing to deal with dissatisfaction from their communities, Victorian Ombudsman Deborah Glass has found.
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2018-12-05
Man overcharged for hospital stay complains to Ombudsman
A man complained to Ombudsman Peter Tyndall after he was charged 1,500€ for a number of hospital stays. This was despite a cap of 750€ on such charges at the time. The man, who suffers from a severe kidney condition, was admitted to two different hospitals over 12 months. He spent a total of 30 nights in hospital. At the time there was a 75€ per day charge for a hospital stay.
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2021-03-10
Story of a person who crossed the border of Lithuania: actions equivalent to detention, hunger and harsh behavior
The shocking story of the experience of a person who crossed the border of Lithuania reached the Seimas Ombudsman Augustinas Normantas: “I was detained while trying to obtain asylum and did not get an explanation for what reasons my freedom was restricted”. According to the person, the compulsory isolation procedure was more reminiscent of detention, since he was not provided with information in the language he could understand and his requests to isolate in a chosen place of residence were not taken into account.
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2020-05-06
Letter from UN Special Rapporteur on the Right to Adequate Housing (May 2020)
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2015-11-04
Challenges to jurisdiction
Ombudsman offices can face particular challenges when the executive government seeks to change the Ombudsman’s jurisdiction in a way that might limit the office’s ability to function effectively, or impact its independence.
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2025-06-26
Sindh Ombudsman establishes Climate & Disaster Justice Unit
The Provincial Ombudsman Sindh, Mr. Muhammad Sohail Rajput, inaugurated the one-of-its-kind Climate & Disaster Justice Unit, a pioneering initiative to ensure expeditious and justifiable redressal of complaints stemming from climate-related and man-made disasters. The Unit will be a fast-paced mechanism resolving issues of delay, corruption, or neglect in relief, rehabilitation and public service delivery. It will be working on safeguarding vulnerable groups, inclusive governance, and coordination with UN agencies, NGOs, and civil society.
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2017-07-10
Victorian Ombudsman to conduct OPCAT-style inspection
The Victorian Ombudsman will inspect the Dame Phyllis Frost Centre in July 2017. This inspection follows the April announcement of the Ombudsman's investigation into changes needed in Victoria to implement the UN's Optional Protocol to the Convention Against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment (OPCAT).
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2019-09-12
Ombudsman requests poverty policy for elderly in the Caribbean Netherlands to be a priority
Elderly who live on or below the poverty threshold in the Caribbean Netherlands face several problems. They hardly have money to cover their basic needs, there are too few (care) facilities and they don’t know which benefits they might be entitled to.