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2015-11-04Strategic and business planning
Strategic and business planning is an important part of an office’s corporate governance framework. Its purpose is to continuously improve the office’s outward-facing and inward-facing services by establishing a set of clearly defined expectations and outcomes.
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2013-07-03UK Northern Ireland Ombudsman - Annual Report 2002/2003 EN
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2021-03-16
Belgium - Ombudsvrouw stad Antwerpen - Annual Report - 2019 - NL
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2013-04-30
report "The NHS hospital complaints system"
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2013-11-22
The Catalan Ombudsman recommends institutions to actively combat energy poverty
Rafael Ribó proposes a "winter truce" for people at risk of exclusion to stop cuts of light, gas and water for non-payment. He also proposes to set up a social price for butane and to bank on progressive pricing of water supply. Some other proposals for possible immediate application are a Working Group, to disseminate information about grants and allowances, to involve the network of houses of social inclusion and promoting educational actions for energy saving.
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2013-06-19
SPSO News – June 2013
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2014-08-04
europe eu-ombudsman press-release 20140731
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2014-08-04
europe eu-ombudsman press-release 20140731
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2014-08-04
European Ombudsman_Press Release of 31st of July 2014
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2015-11-06
Ombudsman’s office marks 40 years of helping citizens, improving governance
The Office of the Ontario Ombudsman celebrated 40 years of helping citizens resolve issues with the provincial government on 30 October 2015. The occasion comes as the office embarks on an historic expansion of its mandate – something the first Ombudsman began calling for in 1975.
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2013-05-27
Evaluation of the activity of the Ukrainian Parliamentary Commissioner for Human Rights in 2012
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2013-05-27
Albania - Recommendation to General Director of State Police (April 2013) EN
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2013-04-03
Albania - Special report on Roma (July 2012) EN
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2014-02-06
Procuraduría de los Derechos Humanos - Annual Report 2007 - ES
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2013-12-12
Press release EU Court of Justice
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2013-11-11
Consultation on new Masters programme
Queen Margaret University (QMU) is consulting ombudsman organisations on a new Masters programme in dispute resolution. QMU has been running ombudsman and complaint handling training programmes for a number of years and is now seeking to further develop provision for dispute resolvers.
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2015-07-08
Ombudsman’s staff participate in international conference in Ukraine
British Council country Office in cooperation with local Public Union “Modern Education and Support to Training” launches a three years long Project “Inclusive Decisions for Equal and Accountable Society”.
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2013-03-19
Northern Ireland Ombudsman: Case Digest - Issue 6, March 2013
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2013-08-12
Ombudsman Commission PNG: Newsletter June/July 2013
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2013-05-08
Belgium Pensions Ombudsman - Annual Report 2010 FR