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2013-12-20Occasional Paper #07
The New Zealand Ombudsman (1981) Ulf Lundvik A thorough analysis of the originand development of the Ombudsman's office in New Zealand by the former Chief Parliamentary Ombudsman of Sweden.
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2014-02-10
Queensland Ombudsman - Annual Report 2006/2007 - EN
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2014-01-24
Australia - Ombudsman Tasmania - Annual Report 2006/2007 EN
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2014-02-24
Occasional Paper #74
The ombudsman and good governance (2000) Sir Brian Elwood Sir Brian is Chief Ombudsman of New Zealand and President of the International Ombudsman Institute.
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2014-01-03
19. Workshop 4: Arne Fliflet, Ombudsman and Prisons Oversight
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2014-02-10
Defensoría del Pueblo - Annual Report 2008 (executive summary) - EN
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2014-02-20
Síndic de Greuges de Catalunya - Annual Report 2011 - EN
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2014-01-03
12. Workshop 2: Rafael Ribó, The Ombudsman Reaching Outside the Public Sector
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2014-02-03
European Commission: Call for proposals for action grants – support for transnational projects
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2014-02-06
Ombudsman Saskatchewan - Annual Report 2012 - EN
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2014-01-03
09. Workshop 1: Victor O. Ayeni, Ombudsmen as Human Rights Institutions: The New Face of a Global Expansion
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2014-02-06
Citizens' Representative of Newfoundland and Labrador - Annual Report 2009/2010 - EN
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2015-05-29Ombudsman urges corporate culture overhaul, ongoing oversight of Hydro One
Reporting on the largest investigation in his office’s history – comprising more than 10,500 complaints – the Ombudsman revealed a litany of egregious problems with billing and customer service arising from Hydro One’s disastrous installation of a new customer information system in May 2013, which he estimates affected well over 100,000 customers.
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2013-12-11
OSCE Letter Text
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2014-01-03
18. Plenary Session II: Kerstin Andre, Inspections as a Pro-Active Method of Combating Maladministration
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2013-11-22
Report on energy poverty in Catalonia
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2014-02-24
Occasional Paper #40
The Parliamentary Commissioner - The ombudsman for Parliament (1987) Charles D. Ablard Mr. Ablard is a Washington, D.C. Solicitor.
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2016-05-25
Ombudsman highlights devastating impact of service failures and poor complaints handling
A report by the Parliamentary and Health Service Ombudsman highlights the devastating impact of service failures and poor complaints handling across the public sector. It reveals that too many people who complain to the NHS are not getting the answers they deserve when things go wrong. This latest snapshot of investigations by the Parliamentary and Health Service Ombudsman shows the devastating consequences families suffer when complaints are not resolved locally.
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2014-07-25
SPSO News: Monthly News from the Scottish Public Services Ombudsman_Juli 2014
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2014-01-03
05. Plenary Session I: Navanethem Pillay, Current Challenges to the Protection and Promotion of Human Rights