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2018-01-17Ombudsman investigation recommends improvements in HSE’s Treatment Abroad Scheme
Ombudsman Peter Tyndall has today published a report following his investigation into the HSE’s administration of the Treatment Abroad Scheme. The investigation followed complaints to the Ombudsman about the scheme including suggestions that it was overly complex, that there were delays in approving applications and that some applicants were being given incorrect information.
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2016-08-31the-public-protector-act-no-15-of-2016
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2015-06-05
Denmark - Parliamentary Ombudsman - Annual Report 2012 EN
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2018-02-20
Ombudsman rules complaint of marketplace vendors against removal of kiosks founded
The Ombudsman considered a complaint filed by a group of thirty Marketplace Vendors founded and ruled that the standards of Reason, Active and adequate information provision, and Reasonableness and proportionality have been violated. The vendors had informed the Ombudsman that they were negatively affected by the decision of the Minister of Tourism, Economic Affairs, Traffic and Telecommunication (Minister TEATT) to breakdown and remove all Kiosks in Philipsburg.
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2023-11-30
OTO - Annual Report - EN
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2017-05-04
Kosovo - Ombudsperson Institution - Annual Report 2011 - EN
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2018-02-07
Public Services Ombudsman for Wales publishes quarterly Casebook and Code of Conduct Casebook
The latest edition of the Public Services Ombudsman for Wales’ Casebook is now available. This edition contains summaries of reports issued by the Ombudsman between October and December 2017, including two public interest reports. Issue 15 of the Code of Conduct Casebook has also been published and contains summaries of investigations into complaints that members of local authorities have broken their code of conduct.
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2017-01-26
Caribbean & Latin American Region: Regional By-laws (as of September 2015)
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2016-03-21
Defensoría del Pueblo - Buenos Aires - Annual Report 2015 - ES
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2017-05-31
European Ombudsman - Annual Report 2015
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2016-08-09
South Australian Ombudsman: Unreasonable shackling of prisoner in hospital - final report (August 2016)
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2018-01-30
Ombudsman working to improve services for asylum seekers
Ombudsman Peter Tyndall has published a commentary on his Office’s experience of dealing with complaints from refugees and asylum seekers living in direct provision centres. In ‘The Ombudsman & Direct Provision – The story so far’, the Ombudsman says that sometimes residents are reluctant to complain and some complaints arise as a result of cultural differences. As a result the Ombudsman’s office has worked with the Reception and Integration Agency, and residents and managers in 35 centres around the country to seek to improve services.
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2017-12-13
Sustainability of Victoria’s child protection system put at risk by treatment of kinship carers
The Victorian Ombudsman has tabled an investigation into the financial support provided to kinship carers, finding that the Department of Health and Human Services failed to act in the best interests of some of Victoria's most disadvantaged children by neglecting kinship carers. Tabling her report in the Victorian Parliament today, Ombudsman Deborah Glass said her investigation has exposed “an alarming weakness in our child protection system”.
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2018-01-25
Ombudsman Hong Kong presents TV drama series
The Ombudsman of Hong Kong invites IOI members to watch the TV drama series jointly produced by her Office and local TV station. These TV drama series, first of its kind, are based on actual complaint cases handled by the Office.
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2015-12-02
Ombudsman des Vétérans : Le droit des vétérans à la divulgation et de connaître les motifs des décisions – le rapport de suivi (Juin 2015)
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2016-09-28
Ombudsman Western Australia - Annual Report 2015/2016 - EN
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2023-12-14
Annual Report on the activities of the National Mechanism for the Prevention of Torture in 2022
On 18 December 2022, 20 years had passed since the adoption, by the UN General Assembly, of the Optional Protocol to the UN Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment. Thanks to the implementation of the OPCAT into the Polish legal system, the National Mechanism for the Prevention of Torture has been operating in Poland for nearly 15 years already as part of the Office of the Commissioner for Human Rights.
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2014-10-30
Commonwealth Ombudsman - Own motion investigation on complaint handling by Australian government agencies (Oct 2014) - EN
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2018-02-23
Solomon Islands: What's new in the Ombudsman Act 2017?
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2016-10-31
Commonwealth Ombudsman - Annual Report 2015/2016 - EN