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2016-04-06Annual Report 2015 released by Iowa Ombudsman
The Office of the Ombudsman of the State of Iowa released its annual report 2015. The Ombudsman’s annual report features select examples of casework done during the year and provides a statistical analysis of where the complaints originated and which agencies they concerned.
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2019-08-1412th AOT Newsletter
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2022-05-31
Hong Kong Ombudsman announces results of investigation into effectiveness of rodent prevention by Food and Environmental Hygiene Department
The Ombudsman, Ms Winnie Chiu, today (26 May) announced the completion of a direct investigation into the effectiveness of rodent prevention and control by the Food and Environmental Hygiene Department ("FEHD"), identifying three areas for improvement in the FEHD’s work on rodent surveillance, rodent prevention and disinfestation, and application of rodent-related complaint data.
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2021-02-24
France - Annual Report 2019 - EN
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2022-10-21
African Ombuds Institutes Working for Peace, Security, and Development
Ombuds institutes have a special role in the social justice landscape of their countries that enables them to make significant contributions to the achievement of the SDGs and help close the global justice gap. A recent workshop allowed participating ombuds institutes to share their efforts to improve security sector governance as a core element of realizing SDG 16 on peaceful, just, and inclusive societies. To read the full article by Maaike de Langen please click here.
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2023-11-30
BOC - Rapport Annuel - FR
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2023-02-09
Serious shortcomings in the terminal and postoperative care of older people
Deputy-Ombudsman Maija Sakslin has solved several complaints related to the inhuman treatment of older people and the use of strong restrictive measures during physical pain or terminal care or after surgery. The Deputy-Ombudsman has drawn attention to the fact that the complaints mention the same serious shortcomings.
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2021-02-24
The European Code of Good Administrative Behaviour
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2017-09-21
National Ombudsmans visits colleague in Poland
“Independent, impartial and outreaching”; with these three terms Reinier van Zutphen, National Ombudsman of the Netherlands defined the central task of an ombudsman institute. He did so during a press conference at the office of the Polish ombudsman Mr Adam Bodnar. Mr Van Zutphen is also board member of the European Chapter of the de International Ombudsman Institute (IOI). The Dutch National Ombudsman visited his colleague for a two day meeting sharing best practices and experiences.
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2022-07-21
Improved systemic protection against domestic violence
The Protector of Citizens determined that the Law on Prevention of Domestic Violence has brought improvements in the system of protection against violence in the family and in intimate partner relationships since the beginning of its implementation, but that there is room for additional improvements, primarily in the early response to this type of violence.
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2023-03-02
NSW Ombudsman - Media Release Aboriginal Outcomes Strategy focus area 2 - EN
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2022-07-27
Systemic Investigation on a Case of Cellular Tower Installation Project
The citizen in San Pa Tong Subdistrict Municipality, Chiangmai, had filed a complaint and requested the ombudsman to look into the performance of the National Broadcasting and Telecommunication Commission (NBTC), in regards to allowing a private company to install a cellular tower in a community area.
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2021-03-23
Croatia - Ombudsman - Annual Report 2009 - EN
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2022-05-19
Ombudsman of Toronto - Annual Report - 2021 - EN
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2022-09-13
Meet the newly appointed Ombudspersons of Bosnia and Herzegovina
The newly appointed Ombudspersons of Bosnia and Herzegovina are Dr Jasminka Džumhur, Nives Jukić and Dr Nevenko Vranješ.
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2019-09-06
Public Defender of Rights - Annual Report 2016 EN
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2021-03-15
Latvia - Ombudsman - UPR report on the human rights situation in Latvia (2020) - EN
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2023-02-16
IOI Regional Subsidy Program - Project Report of the Khyber Pakhtunkhwa Provincial Ombudsman
The Khyber Pakhtunkhwa Provincial Ombudsman received a regional subsidy by the IOI. To access the report on the results achieved from the first session of the IOI regional subsidy project, kindly click here.
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2022-07-25
Ensure follow-up to Ombudswoman’s recommendations and the access to information
On 13 July 2022, the European Commission published its third annual Rule of Law Report, providing an overview of the trends in this area in the European Union. For the first time, the Report contains specific recommendations to member states, including Croatia. One of them calls for Croatia to ensure a more systematic follow-up to recommendations and information requests of the Ombudsperson.
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2023-02-09
Ombudsman issues guide for care providers on good record keeping
The Local Government and Social Care Ombudsman issued a guide to help care providers learn from its complaints involving record keeping. The new guide focuses on a number of case studies highlighting the common issues the Ombudsman sees, and also includes good practice tips to help providers avoid the problems from occurring in their own settings.