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2018-05-15Ombudsman for the Armed Forces signs Time to Change pledge
In a demonstration of her commitment to making the OSCO a supportive work environment, Nicola Williams, the Service Complaints Ombudsman for the Armed Forces signed the Time to Change pledge this afternoon. In doing so, the OSCO has joined the ranks of over 700 employers in England who have signed the pledge. Time to Change is a campaign that aims to change the way we talk and think about mental health in order to remove the stigma and end discrimination.
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2017-04-05Ombudsman Tonga - Annual Report 2011/2012 - EN
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2018-04-04
Forum for the creation of an NPM database at the Austrian Ombudsman Board
On 27 and 28 March 2018, the Council of Europe, the European Union Agency for Fundamental Rights (FRA) and the Austrian Ombudsman Board organized a forum with representatives from NPMs of six European countries and international and European experts. The topic was the possible creation of a databank for the exchange of national standards in places of detention and NPM recommendations.
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2018-02-23
Commencement of the Ombudsman Act 2017
The new Ombudsman Act 2017 commenced on 31 January 2018. The coming into effect of this new Act means that any person who is unhappy about how any government office deals with them, can complain to the Ombudsman. Furthermore, the Ombudsman is empowered by this new Act to not only investigate appropriate complaints that it received but can also initiate investigations on its own from information received from any other source including the media.
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2017-06-29
Denmark - Parliamentary Ombudsman - Annual Report 2016 - EN
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2018-05-23
Australia_Victorian OM_Challenging Behaviour_Guide_Report_2018
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2018-05-23
australia victorian-om challenging-behaviour-guide-and-report may-2018 en
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2016-06-09
Starter Kit for new Ombudsman and developing or expanding offices for all members available
The Starter kit for new ombudsmen and developing or expanding offices (Starter Kit) was funded by the IOI through a regional subvention, and jointly undertaken by the offices of the Western Australian Ombudsman and New South Wales Ombudsman.
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2016-05-12
The Parliamentary and Health Service Ombudsman publishes a report of investigations into unsafe discharge from hospital
The report highlights cases investigated by the Ombudsman service where people have been discharged from hospital before they are fit to leave or without making sure they can cope on their return home.
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2017-04-24
ombudsreport-2017-533-web-sm
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2017-04-24
Ombudsreport April 2017
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2016-05-17
Ombudsman Hong Kong invites public views on Education Bureau's regulation of application fees collected by kindergartens
The Ombudsman, Ms Connie Lau, today (May 12) invited members of the public to provide information and/or views on the regulation by the Education Bureau (EDB) of application fees collected by kindergartens.
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2018-04-25
Research article on Public Sector Ombudsman in greater China
Stephen Thomson, Associate Professor at the City University of Hong Kong wrote an article on “The Public Sector Ombudsman in Greater China: Four ‘Chinese’ Models of Administrative Supervision”, which was published in the Journal of International Law of Penn Law, the University of Pennsylvania Law School.
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2014-02-10
Queensland Ombudsman - Annual Report 2012/2013 - EN
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2018-04-26
Complaints to Toronto Ombudsman up in 2017
City of Toronto Ombudsman Susan Opler released the institution's 2017 Annual Report. She says that in 2017, her office handled nearly 1650 complaints about City services, up 7% from the year before. Poor communication continues to be a factor in many complaints her office receives. Ombudsman Toronto published nine reports in 2017, making 65 recommendations that improved fairness in how the City of Toronto serves people.
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2017-03-23
Queensland Ombudsman: Management of Child Safety Complaints (July 2016)
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2018-03-23
Toronto Ombudsman recommends changes to winter respite services for the homeless
Toronto Ombudsman released a report on an Enquiry into the City of Toronto Winter Respite Services during the 2017-18 winter season. Ombudsman Susan Opler made 18 recommendations to improve the quality, fairness and communication of these services.
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2016-07-19
Petitions Committee of the German Bundestag - Annual Report - 2012 (German)
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2017-12-05
British Columbia Ombudsperson - Annual Report 2015/2016 - EN
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2015-11-04
How to build and maintain independence
Possibly the most important element to the success of an Ombudsman is the office’s independence. It must not be, or be seen to be, answerable to the government of the day or to the agencies within the office’s jurisdiction. At the same time, the office must also not be or be seen to be a community advocate. The Ombudsman must clearly be acting in the public interest at all times.